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The customer service team are readily available! My 1st set of ads were denied and I sent an email and the issue was corrected. Looking forward to working with these guys regularly.
When I started to use this application, I had some issue with location targeting of my campaign. But that issue was quickly fixed by a very friendly and professional support team. Special thanks to Marta- my personal account manager. She has a lot of patience. :-) Thank you, Marta!
I started off with a "marketing guru" that overcharged me for managing my AdWords account. Right now I'm powering the Facebook side to my store with Retarget Ads, and it's great to couple that app with Clever Adwords for the Google side. I'm still getting a one on one experience with this app. Every Monday my account manager and I do an overview on the performance of my ads. He makes the necessary changes and I get to see my sales increase at a far more affordable price than having a "marketing guru".
Very good app and have a very quick response from support. Thanks.
Easy to use and highly recommendable! I look forward to continue working with you guys!
I initially had high hopes for CleverAds, and I must admit, my initial experience was less than satisfactory. The software seemed promising, with features like Google Feed management and built-in Conversion management that were supposed to help identify effective strategies. However, I faced some challenges in the beginning.
The most disappointing aspect was the customer support. Despite being assigned a dedicated account manager, Paola, I felt the support I received was not up to the mark. There were significant delays in responses, and at times, no replies at all. This led to unresolved issues with my Google Ads account, which greatly impacted my experience with the software.
However, I am pleased to report that CleverAds has since addressed these issues. After expressing my concerns, the team at CleverAds reached out to me and worked diligently to resolve my problems. The response from customer service improved significantly, and my issues with the Google Ads account were promptly addressed.
I am now able to fully utilize the features of CleverAds, and it has become a valuable tool in streamlining my operations. The recent experience has shown me that CleverAds values its customers and is willing to go the extra mile to ensure customer satisfaction.
While there is still room for improvement, particularly in ensuring consistent customer service, I am confident that CleverAds is on the right track. I am upgrading my rating to 5 out of 5, and I look forward to seeing continued improvements from CleverAds. I can now recommend CleverAds for its improved customer service and effective software features.
Hi Prime HODL,
I apologize for this clearly less than ideal experience you've had with our software and customer support.
I understand your disappointment, especially when it comes to the delays in response and unresolved issues with your Google Ads account.
Please note that we have already reached out to you via email with important updates regarding your account. I want to assure you that the issue has been resolved and we are working diligently to improve our customer support to meet your expectations.
I apologize for any inconvenience caused and assure you that your feedback is taken seriously. We value your business and are committed to providing you with a streamlined and effective experience with our software.
If you have any further questions or concerns, please do not hesitate to reach out to me directly. We appreciate your patience and understanding.
Warm regards,
- Ben, Customer Success
Super easy and cool app and love to use it on my website … definitely recommended…. And will use again
Hi there Heathers Southern Roots store owner,
Thank you for your fantastic review of our app. We're thrilled to hear that you find it super easy to use on your website. Your recommendation means a lot to us, and we appreciate your support.
If you ever have any doubts or questions, please don't hesitate to email us at support@cleverads.com. Our team will be more than happy to assist you and ensure that you continue to have a great experience using our app.
Best regards,
Marina, Jr. Account Manager
tremendous setup is so straight forward and easy
the app is so far so good. im going to keep using it but right now nothing negative! it is beneficial.
Hi there!
Thank you very much for your nice review, for us the opinion of our customers is essential. So it will be a pleasure for us to continue helping you with your campaigns.
If you have any other question, please feel free to contact us.
All the best,
Carlos González
Junior Account Manager