Clever: Google Ads & Shopping , 2.793 avaliações
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After some use, I edit my review from one star to three stars. They were very helpful with setting it up but I still see that it is much more complicated than as it seems and I still find it a bit buggy.
It is complicated because you still need to understand some parts of Google advertising and how they are working in order to avoid paying for advertisements that won't work.
It is buggy because I still see this message on the Clever AD panel: "Your campaigns haven't taken off yet" - mind you, after they had taken off.
Also, they have a premium plan that offers "Manage up to 500 products.". While it is not mentioned that if you don't have the premium plan, how many products you can manage.
So this app is not as clear to use, it has question marks all around. If you are familiar with Google Ads it can be a helping tool.
Hello Brandless Artist!
Thank you very much for your feedback.
We apologize for the difficulty you experienced during the set up. We understand that having to add each city/state individually can be time-consuming, especially for sellers who are selling to the entire US.
We will work to improve this feature to allow for more streamlined set up. We also appreciate you bringing attention to the issue with removing characters and will work to address this issue as well.
Be advised that we have already resolved your set up issue and sent you multiple emails with very important updates. So, please have a look while we eagerly await your reply!
Warm regards,
- Ben, Customer Success
its ok still learning how to use it it seems lkike im going in circles with no sales but hopefully soon or ill have to call it quits this online store isnt as easy as portrayed and not as cheap i thought i would of made one sale by now but i havent i only been coming out the pocket for everything you wanbt to do or need cost i aquirred about 500 in bills a month not including what ads are gonna cost not fun its putting me in debt and i was sold on how easy and free it was well its not easy and its not free at all everything costs on here
Hi Everything furry!
Thank you for your detailed feedback! We're sad to read about your difficult experience with creating your online store and we'd urge you to contact Shopify support for any issues related to your online store setup/costs. You can reach them here: support@shopify.com
Regarding your account with Clever Ads, we've already reached out via email with very important information and updates! Please have a look and we hope to see your response soon.
We aim to get you back on track as soon as possible.
Warm regards,
- Ben, Customer Success
It looks like a good tool but a little hard to get used to. I am still into day two of trying to navigate it.
They don't have the option to pay annually (customer service emailed me back), even though the app store appears to suggest that you could get 20% off if you pay annually.
Hi ZNOMS!
Thank you for your review!
We're glad to hear that you think we've created a good app so far, but we're sorry to hear that you're having trouble navigating it. We'd be more than happy to help you get started and answer any questions you may have.
Regarding the issue you mentioned about the annual payment option, we apologize for any confusion we may have caused. We take full responsibility for the misunderstanding. We want to clarify that you can indeed purchase an annual plan at a 20% discount.
We appreciate that you reached out to our customer service team to inquire about this matter, and we're glad that we were able to clarify the issue through email. We hope that the updates we provided you were helpful and addressed your concerns.
Please don't hesitate to reach out to us if you need further assistance. We look forward to your reply to our email!
Warm regards,
- Ben, Customer Success
Well it simplifies the process, but I don't know yet about results! It would definitey be better if they ask for review after some time. Also, they're saying that there's a 14 days free trial. However they charge the rest of month right away on my card, thus it's not a trial, it's a discount. Didn't really like that. thanks
Hi DogGearCanada,
Thank you for your feedback!
We appreciate your feedback regarding the simplification of the process. We recommend waiting for a period of time before requesting a review to allow the changes to fully take effect.
Regarding with 14-days free trial I have already reached out to you by email to consult with you personally regarding your account. Please check your spam folder just in case for some important information.We hope to hear from you soon!
Warm regards,
- Paola, Account Manager
Good so far my ROAS is very good, time will tell if the campaigns mature and provide consistent returns.
Update: 2 months in.. still having very good roas... But not getting enough traffic, my budget is not really being used.. customer service is a bit slow
Hopefully you can ad a feature after you’ve made us a sale, this would encourage lots of small businesses
Hi LCo store owner!
Thank you for taking the time to provide your feedback. We are committed to giving you the full 5-star experience, and sometimes that means we should make improvements.
We would love to hear more about your experience, and what is the particular feature you're looking for but not finding! Please keep an eye out for our email to you and don't hesitate to reach out if there is anything else you would like to share.
Best,
- Ben, Customer Success
It appears to have the right integration tools. But I am finding it bit hard to navigate through the tasks to complete my first campaign. I will revisit this review after completing the campaign.
Hi Jaffyscollection!
Thank you for taking the time to share your feedback on our platform. We appreciate your recognition of our integration tools and understand that you’ve encountered some difficulties in navigating the tasks for your first campaign.
We are committed to providing a user-friendly experience, and your input is invaluable in helping us improve our platform.
We wanted to let you know that we have already reached out to you via email, providing important updates and further information regarding your account. Our team is eager to assist you in addressing any challenges you may be facing and ensuring a smooth campaign setup process.
Please check your inbox for our email, as it contains detailed guidance as well as additional resources to help you navigate the platform more effectively.
Warm regards,
- Ben, Customer Success
I did not understand why you need this application, because everything is in Google Ads, All settings are more correct and reliable to do directly through Google. This app was supposed to replace the freelancer you hired to manage your ads, but it doesn't. I'm sorry, but we're not on the same path.
Hi California Wallpaper!
Your feedback is so crucial for us because it enables us to see where we've fallen short and improve, for you. Thank you very much for this.
We've already reached out to you via email with very important updates on your account and clarifications for you to extract as much value as possible from our service.
We truly hope to hear from you soon.
Warm Regards,
- Ben, Customer Success
Simple and intuitive app, makes life easier with its user-friendly interface. Highly recommend. Can have some more simple step by step instructions
Hi Pet Oasis,
Thanks so much for leaving such a positive review!
We also appreciate your suggestions. To that end, we've reached out to you via email with some very important updates regarding your account with us. Please have a look out for an email from support@cleverads.com.
We hope to hear from you soon!
Warm regards,
- Ben, Customer Success
I need help. Really someone who can help. If I could speak to someone when I'm not sure what I'm doing, I would feel so much better. I don't know if this app will help or not.
Hi there Earth Lover Goods!
Thanks so much for taking the time to leave us a review on our app!!
We wanted to let you know that we have already reached out to you via email, providing crucial information regarding your account.
Please don't hesitate in reaching out to us if you have any doubts or concerns, and we'll be more than happy to assist you in addressing any challenges you may be facing. We want to ensure a smooth advertising process for you!
All the best,
Paola, Account Manager.