CA: Google Ads Performance Max , 3,147 条评论
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Trying this again for the 3rd time! Hoping for some results, will report back on 1 months time - Really glitchy app though
The app and service are terrible. I have the premium package with "supposedly" a dedicated account manager, but there has been no management for over two years now. Google charged me for generic campaigns that were not customized or updated. The campaigns showed sold-out products and ignored 80% of our current products. When I spoke to the account manager, he didn't even know he managed our account. I requested a refund for the past two years, but despite promises, nothing has been resolved. The account manager blamed the merchant team and refused to set up a call. He canceled appointments and muted himself during a call. New campaigns were ineffective, so I deactivated them and have now decided to cancel my subscription. I still haven't received a refund.
While the Clever App offers useful ad optimization for product-focused stores, it fell short in catering to our service-based health testing business.
I was initially sceptical whether the Clever Ads platform would be a good fit to promote our lab testing services, since we don’t have physical products to advertise. However, Benjamin thoroughly understood our unique setup and made Performance Max work very effectively without relying on product feeds.
What I valued most was Ben’s unrelenting focus on maximizing returns sustainably based on data insights rather than guesswork. His transparency and collaborative spirit also makes him a joy to work with.
Hi Healthcare NT Sickcare!
First of all, thank you for this extensive and thoughtful feedback.
We understand your frustration and disappointment but we're also already moving forward to make things right for you. We've emailed you to inform you of very important updates regarding your Google Ads account and campaign with us. We've provided you with valuable context on some things you might've missed during your onboarding (our fault of course).
We're committed to setting you up for success and getting you up and running as soon as possible. We truly hope to hear from you soon.
Warm regards,
- Ben, Customer Success
So far things seem pretty easy to use. The app will not connect with my Google Ads account. For some reason the app cannot access it and the same page has come up for over a week now regarding CA working on the problem.
I haven't seen results with this app yet, but I think it's because of me. I created so many business accounts already using different emails to connect to my two websites, and I always seem to get confused which is which. Google is a pain in the behind and always suspends my account even without me using it properly. I'm still learning, and I NEVER give reviews on apps. So, for now, I will give 3 stars because I am not sure if the app works or not since I know that most of my struggles is coming from me and not the app. I'll come back for an update once I figure things out and get them fixed.
Hi Panoptic Handmade!
Thank you for your honest review and for taking the time to share your thoughts. We understand that managing multiple accounts and navigating Google's systems can indeed be challenging. It's a learning curve that many of us experience, so please know that you're not alone in this.
We appreciate your patience and your willingness to learn, and we're here to support you every step of the way. In fact, we've already reached out to you via email today with some important information to help you get your account up and running smoothly.
Please check your inbox and let us know if you have any questions or need further assistance.
We're committed to ensuring that you have a positive experience with our app, and we're confident that with a little bit of guidance, you'll start seeing the results you're looking for.
We look forward to hearing your updates and are here to help whenever you need us.
Warm regards,
- Ben, Customer Success
IM not super experienced with website development or anything, had some issues understanding certain tasks but after some time looking into each issue usually there were good answers
Thank you Benjamin for your time, patience, professionalism, openess and understanding. It was a very pleasant experience sharing with you. I wish you all the best for the new year 2024!!
Simple to use . I am glad to find this app
i need to see performance then only i can comment . its my first day
seems to work time will tell
gives the best results.