CA: Google Ads Performance Max , 3,149 条评论

The app and service are terrible. I have the premium package with "supposedly" a dedicated account manager, but there has been no management for over two years now. Google charged me for generic campaigns that were not customized or updated. The campaigns showed sold-out products and ignored 80% of our current products. When I spoke to the account manager, he didn't even know he managed our account. I requested a refund for the past two years, but despite promises, nothing has been resolved. The account manager blamed the merchant team and refused to set up a call. He canceled appointments and muted himself during a call. New campaigns were ineffective, so I deactivated them and have now decided to cancel my subscription. I still haven't received a refund.

I sign up for a 14-day trial through the 50% discount, wanting to put it on a different credit card. There was no option to put it on a different card, so I am trying to cancel. I can't cancel as there is no option anywhere to do so, and they are stating I will be charged the full $135.00 in 14 days rather than the 50% discount $67.50 stated when I signed up. Will edit my review if this is rectified.

The app not work,
Sent message to support, no replay

Can't work without review

NO, I SIGNED UP FOR A TRIAL AND IT STILL COSTS MONEY

Looks good and may have potential but you need to be able to access and work on Google Ads. My account with Google Ads is messed up and I cannot access it (it loops the login screen requesting 2FA even though it is setup, have already been working with Google). I have been getting a charge monthly from Google for $500 plus another charge for around $120 and could not figure out where it was coming from since I couldn't get into my Ads account. Turns out, it was CleverPPC (I finally got a transaction log with more detail) - even though the Clever AD panel: "Your campaigns haven't taken off yet" and I thought I hadn't activated anything because of this, it was charging me a ton... and I would not have approved that nor did I see any benefit from that as my store has been struggling the past 9m as many retail shops have. I have been fighting with Google to figure out where this was from and finally was able to stop it by uninstalling per Shopify, but what an expensive mess. Very misleading and frustrating for me and a huge cost that I did not approve. Waiting on feedback from CleverPPC, will update. Be very careful what you setup if you are thinking you are just checking it out and seeing how it works. You will be paying even if it says "Your campaigns haven't taken off yet" all across the top and lists steps you still need to complete.

I did not understand why you need this application, because everything is in Google Ads, All settings are more correct and reliable to do directly through Google. This app was supposed to replace the freelancer you hired to manage your ads, but it doesn't. I'm sorry, but we're not on the same path.

Update review

Nothing works, the button (continue) just won't click. When selecting images when creating an advertising campaign, it constantly writes that the format is not supported (JPG).

ZERO STAR ONLY....this is a waste subscription. nothing is working. half baked product. Please dont subscrible, full of bugs and nothing can be tracked in dashboard. useless. please stay away. support only responds once in 24-48hrs . BEWARE. I dont know how these kind of stuffs exist in shopify.

Money waste, no response, such a bad app. all paid reviews. uninstalled the app. BEWARE ...

no results at all. I have been paying and I still don't see results. no results at all. I have been paying and I still don't see results.

Never actually got any help at all, campaigns never started, waited a week before uninstalling when asking for help and receiving ZERO response. Kept prompting me to upgrade when I had already upgraded! Sent me in circles over and over. Waste of time.