CA: Google Ads Performance Max

I have paid them £50 per month for a year now, since the start of 2020 the account rep doesn't answer emails. For months last year. Firstly they got all our keywords wrong, then they advertise out of stock products, then when I ask them why aren't you advertising on google shopping they said they were but they weren't. Then after a few months the account rep said oh yeah, we haven't been advertising on google shopping, we've had a technical issue. That was the last communication and no answers to my messages yet they kept charging £50. They refunded one month of £50 and said it will be okay from now on but it got even worse as no one would answer messages at all. Very disappointed by this service who take money and offer you nothing. If that's how clever ecommerce treat a premium customer, I dread to think how they treat a free user.

Waste of time and money. After spending around $200 in ads and $50 in premium subscription the result is one. No conversion. A self-made ad is much more effective than using this app/service. Stay away!!

I used this app to create searchable adwords, however they created a display ad that ran outside when my geographical areas were not awake, blowing my budget within less than an hour. Support wasn't very helpful and blamed it on our other campaign, though I proved it was their display ad. Beware, the dashboard runs a day late (support didn't tell me that I figured it out). Will modify the review throughout the month if things improve. Right now I am not too impressed.

I installed this app 1 year ago, and I just realized that it make me spend 400€ on google ads for nothing without any notification ! I am really unhappy, and hope I will have an answer from the team very soon to all my messages to find an issue.

hard to use and figure out if it is all installed correctly. if you are building a eCommerce site there does not seem to be any other option so you are stuck with it.

If you install this app be prepared to pay the $49 a month because what I got for free were ads that looked like they were created by a small child. The image they chose to use was the least representative of what we sell and even though we sell high end gifts and jewelry they placed balloons on the proposed banners. The app is completely non intuitive and even though help is quick to respond, their responses are incomplete and difficult to follow at best. I do NOT recommend this "free" app and based on what I've seen I'm not willing to pay $49 a month for just more of the same. I cannot comment on effectiveness because in over a week of trying, nothing presented to me was acceptable.

not good, at first i thought it is very easy, but no, we spent $2000 ads to make $2000 sales, which is lost money, we asked their team to help us to optimize, they said they will, later they did nothing, we asked again, they never response, so we decided to stop this app, we have keep emailing many times, they finally response, : You just have to delete or at least pause the remaining campaigns from your Adwords account. This way you will not be charged in the future.

Keeps coming up with error messages. I have spent too long trouble shooting. Timeouts

encouraging reviews to skip the queue rings alarm bells. haven't used the app as it encourages a review first...alarm bells.

Hard to get a response. Updated to premium account but all 3 emails in last 4 days did not get a response.

Need to work on support.