CA: Google Ads Performance Max

Horrible customer service. I've used this app for a few months now and just finished uninstalling it.

Our campaigns weren't effective, so I reach out to our campaign manager and asked for us to review our campaigns and come up with a strategy going forward. (Trying to be helpful) Each time I was told to send over what we wanted and they would upload it for us.

There was no effort to try and get to know our business, products or target audience, which I feel you need to know in order to put together a good marketing campaign.

What I felt ended up happening was I sent over keywords I thought was a good start, ad banners we created, etc and our campaign manager uploaded them for us. There was no effort to work with us and/or improve our campaigns further. Even when some of our banners were rejected by Google, there was no effort to correct them or reach out to us to let us know they were rejected.

Maybe we just got a back campaign manager. I don't know, but it wasn't worth the cost considering what we also pay to Google too.

Big disappointment. The campaign was set up without any keyword research, most of the traffic from India, although specifically was told what countries need to be set. Waisted money and time. Hope they will improve in the future.

I have paid $25 to these people and I'm still waiting to find out why. Still waiting on someone to explain or provided the service I paid for. Customer Service is weak to say the least.

For now is 0 because i just installed, it is tricky ask review when you dont have yet any feedback!after sometime i will update if something change!

There ad response time 10 days was bad also their key words selection on the items uploaded was bad.

This app is shit regarding Geotargeting and products. Non of those suggestions fits me and there is not possible to write your own geotargeting area or categorise products you are selling.

Update Sep 2023

I am done dealing with this app and the company. So my website sells protein supplements which aren't available elsewhere along with a very famous drink. I wasn't getting any sales for the protein and was burning money through the ads these guys have setup. I started to get bit traffic for the famous drink but it was only because google was showing my website when someone particularly searched for the drink.

However, for my protein which is my core product, I have hardly got I-2 sales. The total ROAS has been 0.7, which means for every $100 I spent, I just got sales of $70. They haven't been able to perform at all on the keywords targeting protein. Shows that they don't have experience with small ecommerce websites in a particular niche. Their PPC expert says the CPA is $14 which is good, but that's not for the Protein drink. That's the total which includes the drink which I sell for $11-$18. So which means I had to spend $14 to sell a $11-$18 drink where my profit margin is hardly 10%. Again no results for the protein powder.

Better to not waste your time as these guys will provide you false hopes, but they don't have much expertise.

Update: Aug 2023

Giving this go again after Benjamin has been very proactive and tried to offer me another solution. His support has been very good so far and consistently monitors the campaigns. He has gone out of his way and is really trying to help me achieve the results. Will try to be patient and hope for the best. 5 stars of Benjamin for his efforts and hard work

The app is a total waste of your time. The customer service is very slow and poor.

They took 4 days to setup my ads, none of them had a single impression or clicks until 5 days. After that they did something and I started getting bills in Google ads but Google analytics and Shopify dashboard showed clicks from random places. There wasn't a single purchase after they had setup 8 ads. Most of the clicks were from random places like Turkey, Spain, Banglasdesh, etc while my geolcation was just NZ

Updated- After they reached out to me and asked to try again it's still as bad. They aren't responding to my emails and the ads aren't performing well either

Recently we moved away from our digital advertising agency because they were a little too pricey. So we signed up with Clever Google Adwords. After a few weeks we noticed we were not getting any conversions at all so we contacted them and they convinced us to upgrade to a higher price plan. Now we've paid them more money and in the past month have spent almost $1,000 and have had NO conversions (not one sale according to their tracking). We are doing okay with our website sales...but if the analytics are right...the thousands of clicks we've paid for have not resulted in one sale? So we went from a high priced digital advertising agency and were getting a lot of sales for a high marketing price...to this app where we are getting no sales from their computer generated PPC clicks. Not sure what to say...other than we've wasted a lot of time and money with this company.

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Liked the App so signed up for premium & it went downhill from there. The so called 'Accounts Manager' had a web meeting with me & then when I emailed after that as I wasn't happy with my Ads performance I heard nothing back. So much for support!
Decided I was wasting my money & have gone back to doing my own Ads.