CA: Google Ads Performance Max , 3,151 則評價
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JUNK app. Doesn't work.
I had it for 2 years and wasted money. It used to be free, it was "upgraded"" to 29usd per month to do nothing. I didn't even know I was paying.
Ripped me off.
Today I've tried to use it and nothing worked.
Unable to see any meaningful statistics. Stiill connected to UA3, dead analitycs. Never opened it, never knew I was paying. Stay away from them. They do nothing more than Google or Bing. Actually they do less.
I've reinstalled to leave a review.
The app and service are terrible. I have the premium package with "supposedly" a dedicated account manager, but there has been no management for over two years now. Google charged me for generic campaigns that were not customized or updated. The campaigns showed sold-out products and ignored 80% of our current products. When I spoke to the account manager, he didn't even know he managed our account. I requested a refund for the past two years, but despite promises, nothing has been resolved. The account manager blamed the merchant team and refused to set up a call. He canceled appointments and muted himself during a call. New campaigns were ineffective, so I deactivated them and have now decided to cancel my subscription. I still haven't received a refund.
The app not work,
Sent message to support, no replay
I sign up for a 14-day trial through the 50% discount, wanting to put it on a different credit card. There was no option to put it on a different card, so I am trying to cancel. I can't cancel as there is no option anywhere to do so, and they are stating I will be charged the full $135.00 in 14 days rather than the 50% discount $67.50 stated when I signed up. Will edit my review if this is rectified.
Can't work without review
these guys don't know what they are doing at all. They suspended my Google ads account. One of the campaigns they had setup was having bit configuration issue. Now my google ads account is suspended. Looks at all their 1 star reviews.
They have got tons of 5 star reviews and it seems fake. All similar with same pattern
DONT PAY THEM. THEY ARE GOING TO WASTE YOUR AD MONEY. THEIR CUSTOMER SUPPORT DOESNT BOTHER TO REPLY.
THE GUY BEN APOLOGISED FOR THEIR MISTAKE AND THEN DIDNT CARE TO FIX THE ISSUES
Hello Takis Shop Owner!
Thank you for taking the time to provide us with your feedback. We sincerely apologize for any inconvenience you have experienced.
We understand your frustration about your Google Ads account. Please note that suspension of Google Ads accounts is typically automated by Google to ensure adherence to their policies, and is not something we directly control. However, we are here to assist our users in resolving such issues or at least, help shed some light on what may have been the cause.
We would like to investigate the configuration issue you mentioned and provide necessary support to rectify it. Could you please contact our support team directly at premium@cleverads.com? We've already reached out to you via this email address. Your reply will allow us to understand the issue in detail and provide you with a personalized solution.
We understand that there is always room for improvement and we are committed to enhancing our user experience based on the valuable feedback we receive from users like you.
Once again, we apologize for the inconvenience and we look forward to resolving your issue soon.
Warm Regards,
- Ben, Customer Success
NO, I SIGNED UP FOR A TRIAL AND IT STILL COSTS MONEY
Hi JRB Products!
I'm so sorry for any confusion here, and thank you for this feedback. Allow me to clarify:
Clever Ads has not charged you anything, yet.
When you began with us, you signed up for a 14-Day Free Trial. This process requires that you authorize/allow us to charge you for our services but only after day 14 of your trial ends. You haven't been charged yet, although I completely understand how it may seem like you were — due to the Shopify Billing process.
Please keep your eye out for my numerous emails and chats I've sent to you with this same information. My goal here is to alleviate any concern you may have and clarify the situation for you.
We're standing by for your reply and ready to get your account up and running to the best possible standard :)
Warm Regards,
- Ben, Customer Success
bad app
Hi JEWLORI!
Thank you so much for your feedback as it's critical for us to grow and improve. We truly value your perspective.
I have looked into your account and discovered very important information about your Google Ads account — for which I've already emailed you privately with details.
As our app's operation relies heavily on your Google Ads account and so we're more than happy to assist you in resolving these issues.
Your satisfaction is our top priority, and we’re committed to helping you get the most out of our app. We hope to hear from you soon.
Warm Regards,
- Ben, Customer Success
Not one to post negative reviews because I try to work it out first. But after waiting for a week with no solution or even an attempt to try to understand my problem, I got a bit frustrated. For paying premium, I'd expect faster resolution time or at least updates. Ads had not been running for the whole month of April. Part of premium states that you will get account alerts if there is anything unusual. I'd say that after my ad spend dropped to zero, it should have been alerted to me. I have been so busy and it finally hit me that my ads weren't running. Long story short, I figured out the issue myself. The $49 dollars i'm paying are not justified. App in itself, isn't bad I cannot say the same about support for the price paid monthly.
Hello, Zocalo Foods
We are so sorry to hear you had this negative experience with us. We care about our customers and value your feedback as it helps us improve our services. One of our representatives will be reaching out to you to see what we can do to fix this problem!
Thanks a lot,
Clever Team
This app has terrible customer service. Its almost non responsive.
I would like to change my google account from 903-110-3719 to 486-082-4564.
I have sent several request, you already have access to the new account. I dont understand what's taking so long to change.
I would recommend shopify take this app down until they can fix this issues.
We apologize for the misunderstanding. We contacted you through the email in which you registered when downloading our app. You can check your inbox to see the email we sent you on March 19, 2019 where we told you we had sent you a request to link your new Adwords account.