整體評分
4.5
各級評分數量
  • 68% 的評分為 5 顆星
  • 19% 的評分為 4 顆星
  • 6% 的評分為 3 顆星
  • 1% 的評分為 2 顆星
  • 6% 的評分為 1 顆星
編輯時間:2020年2月14日

Dont know what I'm wasting money for... After a while when I check back my Google Ads account, feel disappointed...

Www Jopana My
馬來西亞
使用應用程式 3年多
編輯時間:2020年5月28日

I have paid them £50 per month for a year now, since the start of 2020 the account rep doesn't answer emails. For months last year. Firstly they got all our keywords wrong, then they advertise out of stock products, then when I ask them why aren't you advertising on google shopping they said they were but they weren't. Then after a few months the account rep said oh yeah, we haven't been advertising on google shopping, we've had a technical issue. That was the last communication and no answers to my messages yet they kept charging £50. They refunded one month of £50 and said it will be okay from now on but it got even worse as no one would answer messages at all. Very disappointed by this service who take money and offer you nothing. If that's how clever ecommerce treat a premium customer, I dread to think how they treat a free user.

Egg n Chips London
英國
使用應用程式 大約3年
Clever Ads 已回覆 2019年8月6日

Thank you for your review! We are happy to hear your experience with Clever Google Ads has been a breeze! We hope to hear back soon regarding your premium subscription experience.

2021年4月9日

why you guys asking for a review before using the app? how can i right before using your app, and you are not allowing me to complete the setup

FaisalFabrics.pk
英國
使用應用程式 2年多
Clever Ads 已回覆 2021年4月16日

Hi Clever ecommerce user!

First of all, thanks for your feedback​.

I'm really sorry for the inconvenience this has caused you, customer satisfaction is important to us, so please let me know what I can do to help you.
We have tried to contact you several times but have not gotten any response, please if you have the opportunity to read your emails, it would be something I would appreciate very much to solve this in the best possible way.

Back to the problem, I believe there is a misunderstanding as we do not require customers to leave reviews during the set up process. I am so sorry for this confusion. And about your problem during the set up, our colleagues in the Tech Deparment have already solved it.

Once again I am sorry for any inconvenience we may have caused you and we are available to resolve this the best we can.

All the best,

Carlos González
Junior Account Manager

編輯時間:2019年11月28日

Waste of time and money. After spending around $200 in ads and $50 in premium subscription the result is one. No conversion. A self-made ad is much more effective than using this app/service. Stay away!!

Theproudlondon
英國
使用應用程式 2年多
2019年12月17日

I used this app to create searchable adwords, however they created a display ad that ran outside when my geographical areas were not awake, blowing my budget within less than an hour. Support wasn't very helpful and blamed it on our other campaign, though I proved it was their display ad. Beware, the dashboard runs a day late (support didn't tell me that I figured it out). Will modify the review throughout the month if things improve. Right now I am not too impressed.

MAXXPACKS.COM
美國
使用應用程式 2年多
Clever Ads 已回覆 2019年12月23日

Sorry about it. Our Display campaigns spent USD 18 in total. We will be happy to explain everything in detail. Please contact. Thanks a lot in advance

2020年4月28日

I installed this app 1 year ago, and I just realized that it make me spend 400€ on google ads for nothing without any notification ! I am really unhappy, and hope I will have an answer from the team very soon to all my messages to find an issue.

CALCHEMISE
法國
使用應用程式 2年多
Clever Ads 已回覆 2020年4月28日

Hello!

We are so sorry to hear you had a negative experience with us. We value your feedback as it helps us improve our services. Please reach out to us by email or zendesk so we can work with you to fix this issue.

Best,
Clever Team

編輯時間:2024年2月2日

I did not understand why you need this application, because everything is in Google Ads, All settings are more correct and reliable to do directly through Google. This app was supposed to replace the freelancer you hired to manage your ads, but it doesn't. I'm sorry, but we're not on the same path.

Update review

Nothing works, the button (continue) just won't click. When selecting images when creating an advertising campaign, it constantly writes that the format is not supported (JPG).

California Wallpaper
美國
使用應用程式 1年多
Clever Ads 已回覆 2023年7月25日

Hi California Wallpaper!

Again, your feedback is critical because it helps us to see where we've fallen short and to improve, for you. Thank you so much for this.

We've already reached out to you via email with very important updates on your account and clarifications for you to get the most out of our service. I think you'll be pleasantly surprised :)

We truly hope to hear from you soon.

Warm Regards,
- Ben, Customer Success

2022年7月15日

I have tried to ask support to help me to create first ads campaign with many email but nobody reply. Chat support doesn't exit. I have paid premium account but without any benefit. i will remove it

Food in Sicily
義大利
使用應用程式 大約2年
Clever Ads 已回覆 2022年7月15日

Hello Food in Sicily Owner,

Thank you for your feedback. Your experience with our service is extremely important to us and we take this very seriously.

We have already reached out to you via email with updates on your account and important, actionable information. We hope to hear back from you soon and help you reach success as soon as possible!

Warm regards,
Ben, Customer Success

2023年7月12日

Looks good and may have potential but you need to be able to access and work on Google Ads. My account with Google Ads is messed up and I cannot access it (it loops the login screen requesting 2FA even though it is setup, have already been working with Google). I have been getting a charge monthly from Google for $500 plus another charge for around $120 and could not figure out where it was coming from since I couldn't get into my Ads account. Turns out, it was CleverPPC (I finally got a transaction log with more detail) - even though the Clever AD panel: "Your campaigns haven't taken off yet" and I thought I hadn't activated anything because of this, it was charging me a ton... and I would not have approved that nor did I see any benefit from that as my store has been struggling the past 9m as many retail shops have. I have been fighting with Google to figure out where this was from and finally was able to stop it by uninstalling per Shopify, but what an expensive mess. Very misleading and frustrating for me and a huge cost that I did not approve. Waiting on feedback from CleverPPC, will update. Be very careful what you setup if you are thinking you are just checking it out and seeing how it works. You will be paying even if it says "Your campaigns haven't taken off yet" all across the top and lists steps you still need to complete.

Biddle and Bop
美國
使用應用程式 大約1年
Clever Ads 已回覆 2023年7月14日

Hi Biddle and Bop!

We are terribly disheartened to read this review.

We thank you for the time it took to give us this detailed feedback, and we want to assure you that we've already reached out to you via email with important information and updates! Please check your email for our response.

We are standing by to assist you and get your issues sorted out as soon as possible.

We hope to hear from you soon.

Warm Regards,
- Ben, Customer Success

2019年4月25日

hard to use and figure out if it is all installed correctly. if you are building a eCommerce site there does not seem to be any other option so you are stuck with it.

Sahara Blue Co.
澳洲
使用應用程式 大約1年
Clever Ads 已回覆 2019年5月21日

I’m sorry for your bad experience using our app. We created Search and Display campaigns in a timely manner. However, sometimes the app downloading process can be slower depending on the internet connection and browser used among many other things, but we always create the campaigns if it is possible. Your campaigns never started running since the billing information was missing in your Google Ads account. The Google ads account is first and foremost yours and you are the one responsible to enter your billing details. We would like to assist you in running your google ads campaigns once you have solved this issue with your Google ads account. Thanks a lot for trusting us.