Overall rating
4.5
Counts per rating level
  • 68% of ratings are 5 stars
  • 19% of ratings are 4 stars
  • 6% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants commend this app for its transformative impact on small businesses, highlighting its user-friendly interface, insightful performance data, and robust reporting tools. They appreciate the easy setup and quick results, with some noting sales within days. The app's automation features, including keyword optimization and ad targeting, are praised as significant time-savers. Exceptional customer support, particularly from Benjamin Grimes, is frequently mentioned. The Shopping Ad and dynamic remarketing features are also recognized for boosting sales. The app is recommended for its simplicity and effectiveness in driving traffic and conversions.

June 20, 2023

Never actually got any help at all, campaigns never started, waited a week before uninstalling when asking for help and receiving ZERO response. Kept prompting me to upgrade when I had already upgraded! Sent me in circles over and over. Waste of time.

NerdyKeppie
United States
30 days using the app
Clever Ads replied June 21, 2023

Hi there,

We apologize for any inconvenience you may have experienced while using our app. Your feedback is valuable to us, and we are committed to provide the best experience to our customers.

We wanted to let you know that we have already reached out to you via email, providing information regarding your concern.
Please feel free to reach out to our customer support team via email. We will be more than happy to assist you with any questions or issues you may have.

Thank you for your patience and understanding.

Best regards,
Carlos, Account Manager

Edited November 18, 2023

these guys don't know what they are doing at all. They suspended my Google ads account. One of the campaigns they had setup was having bit configuration issue. Now my google ads account is suspended. Looks at all their 1 star reviews.

They have got tons of 5 star reviews and it seems fake. All similar with same pattern

DONT PAY THEM. THEY ARE GOING TO WASTE YOUR AD MONEY. THEIR CUSTOMER SUPPORT DOESNT BOTHER TO REPLY.

THE GUY BEN APOLOGISED FOR THEIR MISTAKE AND THEN DIDNT CARE TO FIX THE ISSUES

Takis
New Zealand
Clever Ads replied November 14, 2023

Hello Takis Shop Owner!

Thank you for taking the time to provide us with your feedback. We sincerely apologize for any inconvenience you have experienced.

We understand your frustration about your Google Ads account. Please note that suspension of Google Ads accounts is typically automated by Google to ensure adherence to their policies, and is not something we directly control. However, we are here to assist our users in resolving such issues or at least, help shed some light on what may have been the cause.

We would like to investigate the configuration issue you mentioned and provide necessary support to rectify it. Could you please contact our support team directly at premium@cleverads.com? We've already reached out to you via this email address. Your reply will allow us to understand the issue in detail and provide you with a personalized solution.

We understand that there is always room for improvement and we are committed to enhancing our user experience based on the valuable feedback we receive from users like you.

Once again, we apologize for the inconvenience and we look forward to resolving your issue soon.

Warm Regards,
- Ben, Customer Success

July 2, 2023

The customer support is non existent, they are not bothered how the campaigns are performing.

Have emailed them several times but did not hear any response whatsoever. There are so many recommendations on my google ads account by Clever has not acted on any of them.

Please at least respond to emails.

MOM & YOU Clothing
India
8 days using the app
Clever Ads replied July 3, 2023

Hi MOM & YOU Clothing shop owner!

Firstly, I would like to extend our deepest apologies for any inconvenience you may have experienced. We pride ourselves on our customer support and the high standards we set, and it appears we have not met those expectations in your case.

I want to assure you that your feedback is extremely important to us and we take it very seriously. We are here to support you and your campaigns, and it's disheartening to hear that you felt this was not the case.

It appears there may have been a misunderstanding, as our records show that we have reached out to you via email with important updates on your account several times. I wonder if perhaps these emails may have ended up in your spam or junk folder, as sometimes automated emails can mistakenly be filtered there. I would kindly suggest checking these folders, and if you still can't find our emails, please let us know.

We value your business and are committed to ensuring your satisfaction. Please feel free to directly contact me if you need any further assistance, clarification or any other information. We are here to assist you and make your experience with us better.

Warm Regards,
- Ben, Customer Success

April 29, 2023

poor app does not meet our requirement need to improve a lot before subscribing to get money improve it

Indian Gardens
India
8 days using the app
Clever Ads replied April 29, 2023

Hi Indian Gardens,

We appreciate you sharing this feedback about our app. We understand that in some way we fell short for you, and we apologize for any inconvenience caused. We would love to hear from you about how we can improve.

We've already contacted you via email with important information regarding your account. Please keep an eye out for our email from premium@cleverads.com

We hope to hear from you soon.

Warm regards,
- Ben, Customer Success

Edited April 18, 2023

I do not recommend it at all, please be aware if your products are already on google, as it caused my products to duplicate and made a lot of problems for my existing products. and even support was not great in assisting at the campaigns at all.

Update: ** Please be aware i have 100 products deleted on google merchants. i have to submit my products again thanks to this app.

The Skincare District
United Arab Emirates
2 days using the app
Clever Ads replied April 18, 2023

Hi Skincare District!

We appreciate you taking the time to offer this review for us, thank you! Furthermore, I regret reading this poor experience you've had and I apologize for any inconvenience and frustration.

I've already reached out via email with important updates on how we can resolve this issue and move forward in a positive light. We are committed to providing you with the best service possible and we hope that you keep an eye out for our email from premium@cleverads.com. There is very important information and next steps provided in our email.

We sincerely hope to hear from you soon.

Warm regards,
- Ben, Customer Success

August 1, 2023

Spiteful. When I unsubscribed, it marked campaigns it DID NOT CREATE as removed, meaning I cannot undo the action; the history is in the Change History as google@cleverads.com, having removed campaigns it didn't create and were created manually by ourselves. Very Spiteful and unprofessional.

Garden Depot Australia
Australia
1 day using the app
Clever Ads replied August 15, 2023

Hello Garden Depot Australia!

We sincerely apologize for this you've experienced with our application.

Your experience as described is most unusual and certainly not the normal behavior of our application, nor our team. Rest assured we have extensively investigated your claims. Our app is not designed to impact campaigns that were not created by our system or team.

We understand the gravity of your concern, particularly in regards to campaigns that were manually created on your end. It's important to note that we take such matters very seriously.

To provide further assistance, I have reached out to you directly via email with important information about your campaigns with us. Please check your inbox and spam folder for the mail from premium@cleverads.com. In the email, we have detailed steps for a possible solution and offered to personally assist you in resolving this issue.

Once again, we apologize for any inconvenience caused and thank you for your understanding. We hope to hear from you soon.

Warm Regards,
- Ben, Customer Success

April 10, 2023

Great lack of support. I asked a question and the answer was totally off the mark as if the person didn't even bother to read the question.
I replied asking for help, reminding my initial question.
At this point several days after, no answers.

Un Lieu de Lumière - cours à distance en ligne de soins énergétiques
France
5 days using the app
Clever Ads replied April 10, 2023

Hi Un Lieu de Lumière - cours à distance en ligne de soins énergétiques!

Thank you very much for sending this feedback.

Please accept my apology for the delay in response. We usually reply within 24 business hours but as we had pubic holiday last Thursday and Friday, there was a delay.

We have already reached out to you via email with some helpful information regarding your account, and we pushed you further through the setup process. We aim to get you started as fast as possible now. Please keep an eye out for the email we sent from support@cleverads.com.

Thank you for your patience and understanding.

Kind regards,
Marina, Jr. Account Manager

March 27, 2024

Can't work without review

Dukes on Fifth
South Africa
May 9, 2020

Not one to post negative reviews because I try to work it out first. But after waiting for a week with no solution or even an attempt to try to understand my problem, I got a bit frustrated. For paying premium, I'd expect faster resolution time or at least updates. Ads had not been running for the whole month of April. Part of premium states that you will get account alerts if there is anything unusual. I'd say that after my ad spend dropped to zero, it should have been alerted to me. I have been so busy and it finally hit me that my ads weren't running. Long story short, I figured out the issue myself. The $49 dollars i'm paying are not justified. App in itself, isn't bad I cannot say the same about support for the price paid monthly.

Zocalo Foods
United States
Over 4 years using the app
Clever Ads replied May 9, 2020

Hello, Zocalo Foods

We are so sorry to hear you had this negative experience with us. We care about our customers and value your feedback as it helps us improve our services. One of our representatives will be reaching out to you to see what we can do to fix this problem!

Thanks a lot,
Clever Team

March 21, 2019

This app has terrible customer service. Its almost non responsive.

I would like to change my google account from 903-110-3719 to 486-082-4564.

I have sent several request, you already have access to the new account. I dont understand what's taking so long to change.

I would recommend shopify take this app down until they can fix this issues.

Original Frame
Canada
Almost 4 years using the app
Clever Ads replied May 21, 2019

We apologize for the misunderstanding. We contacted you through the email in which you registered when downloading our app. You can check your inbox to see the email we sent you on March 19, 2019 where we told you we had sent you a request to link your new Adwords account.