Overall rating
4.5
Counts per rating level
  • 68% of ratings are 5 stars
  • 19% of ratings are 4 stars
  • 6% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface, easy setup, and precise targeting options. It's praised for boosting sales through features like Shopping Ad and dynamic remarketing. The app provides comprehensive performance insights and automation capabilities, saving time on keyword optimization and ad targeting. The customer support, especially Benjamin Grimes, is commended for exceptional assistance. It's particularly useful for those unfamiliar with Google ads/shopping, streamlining campaign optimization, bid management, and performance tracking.

June 2, 2021

seems ok so far, ads are not online yet so can't say for sure. Might update later when ads are live.

LecheToday
Belgium
Almost 2 years using the app
Clever Ads replied June 3, 2021

Hi, Leche Today! Thank you for leaving a review. We really appreciate it. We have contacted you regarding your campaigns so please check your inbox or spam folder.

Talk soon.

-Nikki, Junior Account Manager

Edited February 21, 2023

The support is rather useless. I asked a question, but it does not get answered. Instead they write something which is irrelevant to the question I asked. Even the second mail did not get answered.

Aviator London
United Kingdom
Over 1 year using the app
March 11, 2020

Just installed and will update further down the road. Hoping this will help us create ads to boost our sales.

Shielded Audio
United States
Over 1 year using the app
Clever Ads replied March 13, 2020

Thank you for installing the app!! We hope it all went smoothly.

Please, feel free to update your review further down the road :) we just ask for a rating at the beginning for the installation process.

June 2, 2020

ust started using. this app and tells to review first! Very excited to get boost my sales and conversions

Lion City Company
Singapore
Over 1 year using the app
Clever Ads replied June 4, 2020

Hello, Lion City Company!

We'd love to hear an update from you once things get going. Let us know how everything works for you!

February 25, 2020

not

Tapahat
Ireland
Over 1 year using the app
Clever Ads replied February 26, 2020

Hi,

We do not know exactly what you are referring to. Could you reach us by email and explain to us how we can help you? Thanks a lot.

Edited November 13, 2021

keep getting issues with google shopping and contacting the customer service, they apparently keep working on it but issue is never solved. Also the communication is complicated as it seem I am talking every time with someone else and not my original ad manager so i have to write again and again . Original: Good help from Carlos to set up our first campaigns and clever tips on how to run them. Need to test the app on the long run but seems to be working just fine and integrates all possible kind of campaigns, including retargeting

Finerblack Jewelry
Germany
Over 1 year using the app
Clever Ads replied November 1, 2021

Hi, Finerblack Jewelry owner!

Thank you for taking the time to leave us your thoughts.

I am glad that Carlos was able to assist. We would be more than happy to help you at support@cleverecommerce.com with any further questions.

All the best,
Isaiah, Account Manager

February 9, 2023

great thnkfjnlnejngeljng oejgelkgneljgejbrgejgnekjrgejgkejrglejrgnkejrbgkejrgljgnlejrgkejgelrjgnlejrngejrgnlejrgnlejrgnlejrgnlejrgnlejrgnelrjgnlejgnlerj

Strange Candy Co
United States
Over 1 year using the app
Clever Ads replied February 16, 2023

Hi Strange Candy Co,

Thank you for your feedback!

I've already reached out to you via email to see if there is anything specific that you would like to know or discuss.

Please let us know by email and we will do our best to provide you with the information you need.

Our goal is to ensure that all of our clients have the support and information they require in a timely and efficient manner.

We hope to hear from you soon!

Warm regards,
- Paola, Account Manager

September 21, 2019

The interface is not so fluid, I would like to see more editing capabilitiess while creating marketing campaigns.

Joséphine Cosmetics
United States
Over 1 year using the app
Clever Ads replied September 23, 2019

Hello Joséphine Cosmetics!
Thank you for your feedback!
Our interface is as simple as possible in order to facilitate the process for the users. However, in the premium plan which is available for upgrading you can find a lot more editing and customization options.
Do not hesitate to contact our support team in case you need assistance.

November 24, 2022

great! ty. so far everything has worked very well. This has made centralizing my efforts very easy . thank you to the team

L' Ella Jewelry
United States
Over 1 year using the app
Clever Ads replied November 24, 2022

Hello L'Ella Jewelry,

We are so delighted to read your positive feedback!

We love hearing from our customers because it helps us to keep improving our service for you. Your Account Manager will be reaching out to you shortly to assist you with anything you might need.

Welcome aboard!

Best,
Ben, Customer Success

February 22, 2023

Struggling to get my add account linked up. Not very easy to get it going. Wish it was more user friendly!

Pacifrica
South Africa
Over 1 year using the app
Clever Ads replied February 23, 2023

Hi Pacifrica,

Thank you for giving us this valuable feedback!

We're very sorry to hear that you're experiencing issues during our app setup. We appreciate you bringing this to our attention.

We have already reached out to you via email to help resolve the issue asap. If you haven't already, please check your inbox (and spam folder, just in case) for our message. We would be happy to assist you with any problems you are experiencing and provide guidance to resolve them.

We take great pride in providing top-notch customer support, and we apologize for any inconvenience or frustration that this issue has caused. Please don't hesitate to reach out to us if you have any further questions or concerns.

Warm regards,
- Ben, Customer Success