The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
Liked the App so signed up for premium & it went downhill from there. The so called 'Accounts Manager' had a web meeting with me & then when I emailed after that as I wasn't happy with my Ads performance I heard nothing back. So much for support!
Decided I was wasting my money & have gone back to doing my own Ads.
VON DÖRNBERG - MUNICH
WATCH OUT: They are creating advertisement for their own products and use your ad budget for it. We have contacted them with proofs and they are not answering since weeks! Do not download this app.
We're sorry for any confusion and we contacted you as soon as you made the review. We do not have any store ourself as we are a software company so we could not advertise our product. There must have been a misunderstanding and we sent you an email with all the information. Please contact us if you want to shed more light about the issue and solve anything else needed to be solved. Sorry again for any confusion and thank you!
Honestly this app is terrible. I don't understand how so many people have left a positive review. The backend is incredibly slow; it created a bunch of campaigns for me that were so unbelievably generic that if I wasn't switched on with adwords they'd have rinsed my budget. The ads themselves are of poor quality; I'm guessing they are auto generated, but the fonts they use on the images look terrible and unprofessional. I tried to create remarketing campaigns but it keeps coming up with an error. I've been using adwords for about 5 years and switched from woocommerce to shopify and thought this app with it's 1,000+ reviews would be a good choice. Clearly I was wrong!
Horrible customer service. I've used this app for a few months now and just finished uninstalling it.
Our campaigns weren't effective, so I reach out to our campaign manager and asked for us to review our campaigns and come up with a strategy going forward. (Trying to be helpful) Each time I was told to send over what we wanted and they would upload it for us.
There was no effort to try and get to know our business, products or target audience, which I feel you need to know in order to put together a good marketing campaign.
What I felt ended up happening was I sent over keywords I thought was a good start, ad banners we created, etc and our campaign manager uploaded them for us. There was no effort to work with us and/or improve our campaigns further. Even when some of our banners were rejected by Google, there was no effort to correct them or reach out to us to let us know they were rejected.
Maybe we just got a back campaign manager. I don't know, but it wasn't worth the cost considering what we also pay to Google too.
First time I ever needed to write a review for a shopify app. First off the customer support team is so terrible they will ignore you for a solid week and won't help you setup your campaign or nothing. Please go with another app or agency these guys just help the top 1% who download their app.
Carol & Company
If you install this app be prepared to pay the $49 a month because what I got for free were ads that looked like they were created by a small child. The image they chose to use was the least representative of what we sell and even though we sell high end gifts and jewelry they placed balloons on the proposed banners. The app is completely non intuitive and even though help is quick to respond, their responses are incomplete and difficult to follow at best. I do NOT recommend this "free" app and based on what I've seen I'm not willing to pay $49 a month for just more of the same. I cannot comment on effectiveness because in over a week of trying, nothing presented to me was acceptable.
So far not sure what to write, I'm simply giving a review to try and bump up the time to craft ad's on google...I've decided to remove it, as it's unrealistic to expect someone to review a product without seeing it's performance...
Secret Impulse Ltd
encouraging reviews to skip the queue rings alarm bells. haven't used the app as it encourages a review first...alarm bells.
Bandana Fever Customs
As of today, 12/21/18, the app still has this message:
Your Google Ads campaigns are now under construction
Please be patient, we do great things
I have sent an email (12/7) and chat message (12/9) with no response to either.
Hair Care Online
Far to complicated and the only thing they are really interested in is getting you to move to "premium"