CA: Google Ads Performance Max

Trying this again for the 3rd time! Hoping for some results, will report back on 1 months time - Really glitchy app though

The app and service are terrible. I have the premium package with "supposedly" a dedicated account manager, but there has been no management for over two years now. Google charged me for generic campaigns that were not customized or updated. The campaigns showed sold-out products and ignored 80% of our current products. When I spoke to the account manager, he didn't even know he managed our account. I requested a refund for the past two years, but despite promises, nothing has been resolved. The account manager blamed the merchant team and refused to set up a call. He canceled appointments and muted himself during a call. New campaigns were ineffective, so I deactivated them and have now decided to cancel my subscription. I still haven't received a refund.

While the Clever App offers useful ad optimization for product-focused stores, it fell short in catering to our service-based health testing business.
I was initially sceptical whether the Clever Ads platform would be a good fit to promote our lab testing services, since we don’t have physical products to advertise. However, Benjamin thoroughly understood our unique setup and made Performance Max work very effectively without relying on product feeds.
What I valued most was Ben’s unrelenting focus on maximizing returns sustainably based on data insights rather than guesswork. His transparency and collaborative spirit also makes him a joy to work with.