Overall rating Based on 334 reviews
The app is super helpful for my website and the whole team is great and very responsive excellent customer service.
Had some issues with my new theme and he jumped right in and took care of them so everything works smoothly.
Andy offered the best customer service! I am a novice in the world of web design. I needed guidance on setting up Zapiet's delivery/ pickup app.
He gave me the best customer service, ever! I really needed help and he provided it.
I was looking at Zapiet and another delivery/pickup app. The other app provider had taken 24 hours to respond by email and Zapiet was only a click away and within minutes we were communicating. Quick customer service is important, Andy thank you for making it right !
Ataraxia Coffee Company
Great features, amazing support team, and very easy to adjust according to your needs! I highly recommend this to anyone looking to offer local delivery and/or pickup from their stores.
The app is absolutely a life saver! I tried some of the other apps and they just did not preform correctly. This is easy to setup and the only thing better than the app itself is the customer service! do not hesitate to use this! Special thanks to Ismail for going above and beyond.
Customer support for this app is the best I've experienced. The app has always functioned as advertised, but when I've had one-off questions/requests, the Zapiet team has addressed my needs fast and successfully. As a non-technical store operator, I tend to run into more than my fair share of roadblocks. One time, Andrew (the founder of Zapiet), even took time out of his evening to assist me personally with some functionality questions that had been giving me trouble. Service like this is what separates the truly great Shopify apps from the average ones. I look forward to a long and successful relationship with Andrew and his team and I am excited to experience what they build next!
Roots Return Heritage Farm
After 2 yrs of trying to figure out why they don't offer actual US support during US hours, I am now losing business due to their lack of response. Since it takes 24 hrs for response, and only on UK time, I'm removing it. I need an app that actually has US or scheduled support, and phone # which they do not, and help for my business. Not worth the $
Thanks for taking the time to provide your feedback, and for your continued support over the years.
We are a UK based company but do offer extended hours of support into US timezones now with our team growing significantly this past year. We now have coverage from 8am-8pm EST Monday-Friday and 9am - 6pm through weekends, and are rapidly working our way towards been able to offer 24 hour global support. Our average response time is currently less than five hours.
Saying that this week has been a challenge as the majority of our team have been attending the annual Shopify’s Developers conference to learn about the latest updates on how we can make Store Pickup + Delivery better and more feature rich in the future.
We also now have an inbound support number (+1 (718) 568-5560) that is available for you to call anytime should you require urgent assistance.
We’re truly sorry for any problems this weeks delays have caused you. Let’s work together to get things back on track.
Founder & CEO
Papa C Pies
App is great; the people phenomenal! Zapiet responds quickly to my questions & inquiries! Their software makes it easy for our customers to order, pick location, day and time!
Fjord Fish Market
Great team to work with to get any problems solved instantly. Recommending this app to anyone who's looking to help ease a customer user experience when it comes to placing an order time and pickup.
We're a 25-year-old brick and mortar pet retail business. Our entry into e-commerce has been in the works several months and just this week we launched with a big digital marketing campaign to over 80k people letting them know about our store pickup service. We were down to the wire to meet the deadline - a number of factors in play here. Our developer found an error in the method in which Zapiet was calculating taxes for our customers. He escalated the issue quickly until it somehow caught the attention of head honcho Andrew Cargill (President I think). Thanks to Andrew's responsiveness in resolving the issue we were able to keep moving on schedule and meet our launch date objectives. So far Zapiet is performing well for us and I'm confident that if we have any issues whatsoever the team there will go above and beyond to make sure we stay up and running smoothly! I look forward to growing with Zapiet behind the scenes, taking our customers where they need to go.... from store pickup, to delivery and more! Cheers to a bright future! Great job Zapiet and esp Andrew!
Wild & Free Organics ltd.
Pros : Its a good app if you dont have any subscriptions and if you are on a higher shopify plan because of the shipping api. The design is slick too.
Cons: Does not work with subscriptions (Major Conflict) , if you are on a basic plan you will need to upgrade it by $20 per month. The Price is just not justifiable. Finally, they will punish you if you uninstall this app, i did see a review on their that someone had issues removing the app, and yes it does warn you in the beginning that you better bookmark the un-installation guide. So there is no hidden tricks or gimmicks here, its simply lack of develoment, many many apps that are much complicated than this one can install and un install without the need of the waste of time to remove this.
So basically please back up your theme first or you will be upset.
Thank you for taking the time to write your review. We take all feedback incredibly seriously and so I have provided responses to each of your points.
1. The $20/month additional charge
This additional charge is for a Shopify feature called the Carrier Service API. The Carrier Service API is the only way that app developers can generate rates within your checkout. Zapiet take no commission and have no financial benefit from this charge. This is a business decision set by the powers that be at Shopify. You can use our app without this feature, but we won't be able to prevent your free pickup rate from appearing when a customer selects delivery.
We currently have an active integration with Bold's Subscription app. It is used by 100s of merchants each day. We are actively working with the other major subscription players to provide additional support for their apps as well.
You mentioned you had a "Major Conflict", can you please email us and let us know what that conflict was? We can then work to address it for you.
After the previous review you mentioned we have updated our app to simplfy both the install and uninstall process. You can now specifically select which theme you want to install our app on (or choose none). When you uninstall now, our widget will be immediately removed from your store.
There is then some additional steps required if you wish to fully remove all our code from your theme. But from the moment you click uninstall none of our code will run, and your theme will function as it did originally.
The reason we have to inject our code into your theme like this is so that your customers can't checkout before first selecting their pickup or delivery date and time. It is not techncially possible on Shopify to do this any other way.
We also have near 24/7 support now. So if you do ever have any questions or get stuck just hop on live chat with us.
We're super glad you like the design of the app! We've spent a lot of time trying to perfect the user interface to make it as easy as possible to use, and to fit in with the rest of the Shopify ecosystem.
Thanks again for your feedback! We hope the above shows that we are actively listening to both yours and other merchants feedback and that we are rapidly implementing improvements when and where required.