Zapiet ‑ Pickup + Delivery
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I found this app SUPER easy to set up and it gave me the exact customization I needed. When I got stuck on something, the customer support team literally replied and had it fixed within minutes!! Our store hasn't gone live yet, but from our test orders etc the app seems to be working perfectly and is a really great addition to our store.
Five stars not just for the app, but also for Jessica from customer support who immediately identified the issues I was having and provided quick solutions. Would recommend
Hi Alessandra,
Thank you so much for your kind words and lovely review!
It was my pleasure helping you with our Store Pickup + Delivery app today and if you have any other questions, please do let us know.
Kind regards,
Jessica
Not saying this is the perfect pickup solution. But it is the best one I can find. I really like it's bulk orders status editor and pickup security code. Hope it will continue to improve on its pickup only mode in future. Also, the supportive staff is really helpful and responsive.
Great app, especially with the latest update. The customer service has been top drawer. More than happy to help at any step of the way. Would highly recommend this app to anyone trying to juggle standard delivery, click-and-collect and local delivery.
The app is great but that's not the reason you pay the monthly fee, you pay the monthly fee for the 5 star support! If you run into any issues they will fix it fast and guide you through it so you can get back to running your business.
Hi everyone!
This is an updated review just after 6-7 hours. I went to bed around 2am not being able to figure out the issue my store was having. I woke up to an email from the support team asking if they could personally onboard my shop with your app. Although their app is a bit more expensive, the support itself was well worth the extra expense. My store is now up and running with customer purchasing and they are having a streamlined process. I'm excited to get this going and serve my community.
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I didn't even get a chance to use this app due to no response in customer service after a few emails. I'm switching over to another app.
Thank you
Hi Calvin,
It’s Andy here the Founder of Zapiet! Thanks so much for your feedback. I am so sorry for the delayed reply from my support team. They have been absolute inundated with support requests recently as merchants try and switch to pickup/delivery first. We are doing everything we can to speed things up.
I have just sent you an email offering to jump straight in personally and help get your issues resolved.
Although our app is a little more costly than the competition, it is for very good reason. I’m sure once I get you setup you’ll absolutely love our solution.
I’m here ready and waiting to help :)
Kindest regards,
Andy Cargill
Founder of Zapiet
I had a bit of trouble with my checkout flow (only allow pick up and also to not enable shipping) and the rep, Jessica, really helped me. She even brought up things I was not aware that I might want to change so that's even better. Everything was clear and fast. Great support.
Hi,
Thank you for your kind review and words.
It was lovely chatting with you and so glad to have been able help .
If you have any other questions down the road, please do not hesitate to send us a message.
Best wishes,
Jessica
Fast & easy to access customer service. Pleased with my onboarding and early stage use of Zapiet. Highly reccomend.
Hey there,
Thanks for letting us know about your experience with the app & our support team so far I'll make sure to pass on your comments to Charlie!
Best wishes,
Bogi
If I could give this app 300 stars I would! We have had issues with our calendar/date picker app since it was installed a few years ago. Pickup orders account for a high percentage of our orders - and it was challenging to capture the information accurately - resulting in lost sales. Enter Andrew with this amazing app! Not only does the app far exceed our expectations, the high level of customer service Andrew provides is second to none. I highly recommend this app!
Great customer service! We had trouble with the install and their team helped it get resolved quickly. Once we got it working the app works great!