Zapiet ‑ Pickup + Delivery , 1.429 anmeldelser

Samlet bedømmelse
4,8
Antal pr. bedømmelsesniveau
  • 88 % af bedømmelserne er på 5 stjerner
  • 5 % af bedømmelserne er på 4 stjerner
  • 1 % af bedømmelserne er på 3 stjerner
  • 1 % af bedømmelserne er på 2 stjerner
  • 5 % af bedømmelserne er på 1 stjerner
Redigeret 1. april 2021

4/1/21 Edit:
App is not working as well as it used to. I am now having issues with my calculated shipping that I never had before integrating my shipping with their app. Having other issues as well. Support team is pretty quick to respond and has good information, but this app does not work very well to suit my needs, especially for the price. Original:So far, so good. We have only just started using the app, so I can't speak too much about long-term functionality, but it does exactly what the app says it does. Zapiet customer service is AMAZING. I have reached out to them numerous times with questions about setup and whether or not this was the right app for us, they always answered my questions. Today, Ronan helped me when I had a problem installing the app on my theme. Ronan was wonderful and had my problem solved in no time. Thanks again!

Shag Alternative Superstore
USA
Cirka et år bruger appen
Zapiet svarede 9. august 2023

UPDATE: 9th August 2023

Hello,

We wanted to let you know some great news - in response to your feedback, we have developed an alternative solution for rates, which doesn't require adding the Shopify Carrier Service API to your plan!

It also doesn't require adding an unnecessary product to the cart, or use the Draft Orders API, which means we can maximise compatibility with other apps with this new rates feature.

We'd love you to give you another free trial of Zapiet - Pickup + Delivery to let us know your thoughts on our new rates feature. If you'd like us to enable this for you, please reach out on support@zapiet.com or via the live chat on zapiet.com so one of our agents can walk you through the setup!

Best wishes,

Bogi
Assistant Support Manager - Zapiet

Redigeret 17. marts 2022

Thank you Stephane! Manual orders are common in my store and Stephane walked me through step by step. You all are amazing! :) Excellent app and outstanding customer service. I feel they are next to me hand on hand when I need them. Priceless.

Bariatric Journey
USA
13 dage bruger appen
Zapiet svarede 17. marts 2022

Hi Laura,

Thank you so much for your kind words and lovely review!

It was our pleasure and if you have any other questions, please do let us know.

Best wishes,
Herman & Jessica

5. maj 2018

Both Sam and Andy were beyond helpful. I needed the icons in the middle of the Cart page, whereas it was on the right side and it just didn’t look good. I wrote them and the issue was resolved within 48 hours. Yes, you heard it right, just under 48 hours, it was done. And the result was beyond my expectation. If you are ever considering Local Pickup or Delivery, don’t think twice. Thank you guys for making it so much easier.

Oleamea
USA
13 dage bruger appen
25. januar 2020

thanks robert & steph for being such a great help. you both have offered a ton of support throughout the integration process!

BREAKFIRST by Amy
Malaysia
12 dage bruger appen
4. maj 2020

I have been using this plug-in for two weeks. It started off buggy and then it just got worse... a lot worse. Now, I cannot process any orders without manually inputting them to navigate my customers passed a forced shipping charge. I reached out to Zapiet customer service and also had Shopify reach out to them, which they did. Zapiet's customer service experience is HORRENDOUS. They have responded to me once over a course of two weeks and the response was generic - absolutely no help to my actual issue. Do NOT waste your time. It's a trap.

FAIT NOLA
USA
10 måneder bruger appen
Zapiet svarede 17. september 2020

* POST COVID-LOCKDOWN UPDATE - SEPT 2020 *

Hi Fait Nola,

Thanks so much for your feedback! I'm truly sorry for the poor experience you had back in May.

As i'm sure you can imagine demand for our app skyrocketed exponentially this year. We certainly struggled to keep up both technically and on the support front as we just wasn't prepared.

We have since grown our team and have implemented a huge number of process and technical improvements. As you will see from our recent reviews we have successfully scaled and are back on top form.

I have documented the improvements we made at length in this blog article: https://www.zapiet.com/post/surviving-the-pickup-ocalypse.

I'd be more than happy to personally hop on the phone with you anytime to help get you setup and clear up any questions you may have about the app or our business.

I hope to hear from you soon :)

All the best!

Andy Cargill
Founder of Zapiet

Redigeret 23. april 2020

I dont know if it's the current times or excess use, and I have tried to be patient, but this app has failed us during critical lunch hour peaks now three times over the past 3 weeks. Customers are not able to select a day or time to check out for hours and sometimes It stops working for the rest of the day.

Tasty As Fit
USA
10 måneder bruger appen
Zapiet svarede 23. april 2020

* POST-COVID LOCKDOWN UPDATE - Sept 2020 *

Hi Tasty as fit,

Thanks so much for your feedback! I'm truly sorry for the poor experience you had back in April.

As i'm sure you can imagine demand for our app skyrocketed exponentially this year. We certainly struggled to keep up on the support front as we just did not have enough man hours available to keep up.

We have since grown our support team and have implemented a huge number of process and technical improvements. As you will see from our recent reviews we have successfully scaled and are back on top form.

I have documented the improvements we made at length in this blog article: https://www.zapiet.com/post/surviving-the-pickup-ocalypse.

I'd be more than happy to personally hop on the phone with you anytime to help get you setup and clear up any questions you may have about the app or our business.

I hope to hear from you soon :)

All the best!

Andy Cargill
Founder of Zapiet

2. november 2020

I would definitely recommend reaching out to the Zapiet team for any setup support. My point of contact, Charlie, has been super helpful and has answered all my queries. Response time has been speedy making the app installation nice and smooth.

Barra Gin
Storbritannien
11 dage bruger appen
Zapiet svarede 2. november 2020

Thank you so much for the wonderful review! It was such a pleasure setting up the store with you on our call and I wish you all the best with the gin! If there is anything else myself or the rest of the team can do to help please let us know anytime.

Best wishes,

Charlie

10. april 2021

I used this app to help with my pick up times and dates. It works amazing and when I was having trouble with a feature I reached out and they quickly worked with me to show me how to do it. Excellent Customer service and very quick and eager to help

The Brick Shack
Canada
11 dage bruger appen
Zapiet svarede 12. april 2021

Hi there,

Thanks for your lovely review! We are glad to have been able to help.

Best wishes,

Bogi

14. april 2020

We haven't made this live until later today, but the support I received from their team was wonderful. Some great features for a small, locally owned business at a good price. Thanks Zapiet!

Animart Pet Stores, Inc.
USA
11 dage bruger appen
7. november 2021

This app does everything I need it to do - and I have a bit of a different business model. I spent quite a bit of time with customer service and they were so helpful! They helped me until we got everything as I needed it.
I'm very grateful!

SUPPLY Bulk Foods
USA
11 dage bruger appen
Zapiet svarede 9. november 2021

Hi there,

Thanks so much for you lovely review—we really appreciate it!

I really enjoyed helping you to make sure all it set up exactly as you need it.
Should you need anything else, we're here for you.

Have a great day,

Marija