Zapiet ‑ Pickup + Delivery

Our brick and mortar store is currently closed for shelter-in-place. We needed a quick way to let our customers choose local delivery at checkout. This app saved the day! They even helped us get it set up in no time at all. Highly recommend Our customers are also very satisfied by how easy it is at checkout. Bravo!

Our team definitely recommends this app. We weren't expecting that it would be powerful enough to include smart rules for order notifications (in our case, we needed specific e-mail addresses to be alerted about new orders depending on which pickup location was chosen during Checkout), but it did just that, saving us the time and hassle of sourcing another app to handle order notifications.

We also weren't expecting the ability to set prep time rules for individual products, so that was great. (A quick note to other Shopify merchants thinking about using this app — the prep time rules ONLY work on the product level, and NOT the product variant level. So if you have two different prep times depending on which variant of a product is being purchased, you'll need to split those products apart.)

Special shoutout to Sebastian, who was extremely generous and helpful with the numerous questions I was asking during my initial exploration of the app. He even helped troubleshoot some things completely unrelated to the app, so he definitely went above and beyond!

I am using this app integrated with their Delivery Rates by Zip Code app and they did everything we needed for our site! I was worried we had too many rules and logistics for our ordering process and methods, but this app handled it all! I also needed help with a few areas and their support is great! They emailed detailed descriptions for the solutions and replied quickly to my emails every time I reached out. Definitely recommend!!

Very helpful to install the app on my theme, I received all the help needed.
The app is neat and looks very professional on my store.

This app makes our checkout process much more personalized to our industry, and the support offered by Zapiet is second to none... thanks Sam and Andy!

Have been using the app for the last two weeks, and despite a bumpy start - hats off to the team at Zapiet for their hugely responsive customer service. Instant, patient and genuinely helpful replies as we wrap our heads around how to get set up. So far this app does everthing we need.

The team helped me super well on all fronts. The service is very fast, nice and kind help. Thanks for everything!

This app is really useful and fit to our need! Also, we really appreciated the Zapiet team for their prompt response to help with all technical issues and make sure that it all works out, especially to Andrew. Outstanding service. Highly recommend!

Jessica in customer service was such a big help. I'm someone who is new to this and she walked me though step by step

If I could give this app Zero I would.
The app broker our store - check out button started to fail.

We reached out to the Zapiet support which took a few days to respond to ask for collaborator access. They received the access within 10 minutes and after that we never heard from them again, we followed up with them for 5 days until we decided to delete the app and request a refund.

I do not recommend this app or Zapiet service.