Zapiet ‑ Afhentning + Levering

Zapiet ‑ Afhentning + Levering

Anmeldelser (1.682)

Samlet bedømmelse
4,8
Antal pr. bedømmelsesniveau
  • 89 % af bedømmelserne er på 5 stjerner
  • 4 % af bedømmelserne er på 4 stjerner
  • 1 % af bedømmelserne er på 3 stjerner
  • 1 % af bedømmelserne er på 2 stjerner
  • 4 % af bedømmelserne er på 1 stjerner
9. oktober 2016

This app makes our checkout process much more personalized to our industry, and the support offered by Zapiet is second to none... thanks Sam and Andy!

Penderosapizza
Canada
20 dage bruger appen
7. juni 2020

Have been using the app for the last two weeks, and despite a bumpy start - hats off to the team at Zapiet for their hugely responsive customer service. Instant, patient and genuinely helpful replies as we wrap our heads around how to get set up. So far this app does everthing we need.

Prestige Patisserie
Storbritannien
20 dage bruger appen
21. november 2019

The team helped me super well on all fronts. The service is very fast, nice and kind help. Thanks for everything!

A Cup of Cake
Holland (Nederlandene)
19 dage bruger appen
27. december 2021

we went though a long journey with this app, and their keen efforts to improve is really impressive. THANK YOU!

Tayybeh
Canada
Mere end et år bruger appen
Zapiet svarede 7. februar 2022

Hi,
Thank you for sticking with us on this journey!
Best wishes,
Bogi

30. november 2023

Stephane Was a huge help! super insightful and offered a ton of support along the way!

ECB Wholesale
USA
19 dage bruger appen
Zapiet svarede 4. december 2023

Hi Matt,

Thank you very much for taking the time to leave us such a wonderful review

If anything ever comes up, or if you have any questions, please do not hesitate to reach out!

Steph

15. december 2022

Incompatible with other apps, poor interface, bad service and support, expensive considering all the above

May Flowers
Canada
Mere end et år bruger appen
Zapiet svarede 15. december 2022

Hi there,

We are happy that you are continuing to use our app and that our support team has been in regular touch with you to fine tune the setup of Zapiet - Pickup + Delivery. They remain at your disposal even through the holiday season.

The original critical issue that was affecting your store was unrelated to our app, but our support staff took it upon themselves to wake up a couple members of our Development Team in Europe and have them investigate and get a fix in place so that your store could continue functioning, with your customers being able to place orders.

If you have any questions or need any further assistance, please do not hesitate to send us a message.

Thanks,

Sam

10. januar 2019

This app is really useful and fit to our need! Also, we really appreciated the Zapiet team for their prompt response to help with all technical issues and make sure that it all works out, especially to Andrew. Outstanding service. Highly recommend!

Rootastes - Make Corporate Lunch Healthier
USA
19 dage bruger appen
31. december 2019

This app is a great concept and our store depends on it to integrate pickup and delivery, but good luck if you ever have an issue and need support!

We spent the entire holiday season trying to get help with Zapiet order issues and two weeks later with the holiday season behind us still no "support"

St. Kilian's Cheese Shop
USA
Mere end et år bruger appen
Zapiet svarede 2. januar 2020

Hi there,

Thank you for taking the time to leave your feedback!

It appears that you had a little trouble getting our Deliv integration activated on your store. There are several steps involved in getting the integration up and running, and multiple teams involved in the process. So it can take a little while to configure, especially during the holiday season. We are actively working with the Deliv team to streamline the setup process as much as possible.

I'm looking forward to speaking with you tomorrow and completing your setup :)

Kindest regards,

Sam

22. juni 2019

After 2 yrs of trying to figure out why they don't offer actual US support during US hours, I am now losing business due to their lack of response. Since it takes 24 hrs for response, and only on UK time, I'm removing it. I need an app that actually has US or scheduled support, and phone # which they do not, and help for my business. Not worth the $

Roots Return Heritage Farm
USA
Mere end et år bruger appen
Zapiet svarede 22. juni 2019

Hi Lori,

Thanks for taking the time to provide your feedback, and for your continued support over the years.

We are a UK based company but do offer extended hours of support into US timezones now with our team growing significantly this past year. We now have coverage from 8am-8pm EST Monday-Friday and 9am - 6pm through weekends, and are rapidly working our way towards been able to offer 24 hour global support. Our average response time is currently less than five hours.

Saying that this week has been a challenge as the majority of our team have been attending the annual Shopify’s Developers conference to learn about the latest updates on how we can make Store Pickup + Delivery better and more feature rich in the future.

We also now have an inbound support number (+1 (718) 568-5560) that is available for you to call anytime should you require urgent assistance.

We’re truly sorry for any problems this weeks delays have caused you. Let’s work together to get things back on track.

Kindest regards,

Andy
Founder & CEO

11. februar 2023

Great product, solved so many cart & checkout issues for us. Support team were a great help with hours of chat and emails.

The Compassionate Kitchen
Australien
18 dage bruger appen
Zapiet svarede 11. februar 2023

Hi Stephen!

On behalf of our Zapiet team, thank you so much for such a thoughtful review!

It was a pleasure helping you with our Zapiet - Pickup + Delivery app and your checkout today.

Please reach out to our team whenever you require further assistance in the future.

Thanks for your time and have a great day ahead,

Krystabel