Zapiet ‑ Pickup + Delivery , 1.434 anmeldelser
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I’m very sad to have to write this review. We launched on the new UI Extension version of Zapiet with ShopifyPOS and our online store. It’s a beta so it had some bugs but the support team was great in working through them. We do 95% of our revenue in store and when we started our biggest retail weekend of the year, they pushed an update that rendered the POS app useless. We spent countless hours setting up delivery dates by zone, among other settings. But now the POS app tile lets our sales team & cashiers select ANY date for ANY zone. They probably think this was a good idea because it makes it more flexible. However, our sales team just wants to know the available date and not select a date that isn’t feasible to deliver. It’s sad because they built some great functionality in the backend but now it’s completely disconnected from the front end in POS. I hope they’ll reconsider, but we’re starting the process of migrating to another app or building our own.
Probably the best customer service I've ever experienced across any theme or app provider. They were kind, patient and the app works really well.
Hello Marion,
Thank you for your wonderful review! We are thrilled to hear that our app is user-friendly and that our support is prompt.
It has been a please assisting you and helping your business succeed!
If you have any other questions or need any further assistance, please do not hesitate to send us a message.
Cheers,
Diego & Betty
This app has been super helpful and has great customer support. Thank you Krystabel for helping me with all my issues.
Hi Maria,
Thank you for taking the time to write such a thoughtful review!
It was a pleasure to assist you with our Zapiet - Pickup + Delivery app and I'm glad I was able to help you out. Please don't hesitate to reach out to our team if you ever need further assistance.
Warmest regards,
Krystabel
Great app with fantastic support. Highly recommended!
It was a pleasure assisting you with your store! If you need anything else please do not hesitate to reach out we are always happy to help out!
Best,
María
Very helpful customer support
Hi!
Thanks a lot for taking the time to write us a lovely review
It was a real pleasure chatting with you and should anything else come up, we'll be there for you!
-Steph
Amazing support, had a complicated issue that took a lot of digging to resolve. At first I thought I'd have to work with the issue being present but Diego from Zapiet gave me an awesome service and found a solution. Exceeded my expectations. Would 100% recommend!
Hi,
I wanted to personally thank you for the amazing review!
I am happy to know I was able to assist you with our Zapiet - Pickup + Delivery app and getting to help your business.
If you folks have any questions along the way feel free to reach out back to us!
Cheers,
Diego
Best customer service ever. Easy to have team member available and efficient. Highly recommended!!!!
Hi there! Thank you so much for your kind words. We really appreciate that you took the time to share your experience with us. It was a pleasure to help and assist you with setting up the Zapiet - Pickup + Delivery app. We look forward to continuing to provide great service to you in the future.
Cheers,
Betty
Amazing support and very flexible app to accomplish complex tasks with our physical store.
Hi Lou,
Thank you very much for your kind words and positive feedback! We're absolutely delighted that Zapiet - Pickup + Delivery has helped to manage your complex tasks.
Cheers,
Klaudia
Every time ive had to contacted zapiet live chat, they have always been so helpful and have done everything i have asked for. I highly recommend using zapiet if you have delivery dates and cut offs as well as multiple shipping locations.
Hi,
Thank you for your glowing review of our support! I'm glad my teammate Clemency was able to help you recently :)
It's wonderful to read your recommendation of our delivery dates and cut off time features. Wishing you continued success with your business!
Bogi
Assistant Support Manager
Beim Installieren und Einstellen der App gab es für mich ein paar kleine Hürden. Der Support hat jedoch sofort geholfen und alles sehr kompetent erklärt und eingestellt. Endlich kann ich Versand und Local-Pickup in Abhängigkeit von Produkten anbieten. Grossartig!
Hallo Michael,
vielen Dank, dass Sie sich die Zeit genommen haben, eine so schöne Bewertung zu hinterlassen.
Es war mir ein Vergnügen, Ihnen bei der Abholung und dem Versand für unsere App Zapiet - Abholung + Zustellung über unseren Live-Chat zu helfen.
Wenn Sie Fragen haben oder weitere Unterstützung benötigen, zögern Sie bitte nicht, uns eine Nachricht zu schicken.
Mit freundlichem Grüß
Jessica