Anmeldelser (1.463)

Samlet bedømmelse
4,8
Antal pr. bedømmelsesniveau
  • 88 % af bedømmelserne er på 5 stjerner
  • 5 % af bedømmelserne er på 4 stjerner
  • 1 % af bedømmelserne er på 3 stjerner
  • 1 % af bedømmelserne er på 2 stjerner
  • 5 % af bedømmelserne er på 1 stjerner
7. oktober 2023

Betty, Ronan and Stephane are so kind and dedicated to helping with errors of all kinds. I am delighted that Zapiet has such a dedicated support team.

Executive Toys Inc.
USA
Mere end 4 år bruger appen
Zapiet svarede 16. oktober 2023

Hi Sean!

Thank you so much for your kind words! 😊 We're thrilled to hear that we were able to assist you effectively. If you ever need further assistance, please don't hesitate to reach out. We are here to make your experience with Zapiet as smooth as possible!🚀

💫 Warm regards,
Betty, Ronan & Stephane

6. september 2023

Probably the best customer service I've ever experienced across any theme or app provider. They were kind, patient and the app works really well.

Hoops & Scoops
New Zealand
Cirka 2 år bruger appen
Zapiet svarede 11. september 2023

Hello Marion,

Thank you for your wonderful review! We are thrilled to hear that our app is user-friendly and that our support is prompt.
It has been a please assisting you and helping your business succeed!

If you have any other questions or need any further assistance, please do not hesitate to send us a message.

Cheers,

Diego & Betty

28. september 2023

An application that works very well, very responsive support.
I recommend it with my eyes closed!

Benoa
Frankrig
Cirka 2 år bruger appen
Zapiet svarede 30. september 2023

Hi there,

Thank you so much for your review! It was a pleasure working with you on your theme and customising the widget :)

If there is anything else we can help with, please do not hesitate to reach out!

Take care,
Clemency

23. november 2023

costly but does the basics and great customer support

Loaded Gun Kitchen
Singapore
Mere end 2 år bruger appen
Zapiet svarede 26. november 2023

Hi there and thank you for taking the time to leave us this lovely review

It's always nice to see another happy merchant as we work tirelessly to offer not only the best products, but the best support as well!

-Steph

25. september 2023

Prompt and very helpful support! Also, I love that certain products can be set for restricted pick up dates.

Whippt Kitchen
Canada
7 måneder bruger appen
Zapiet svarede 1. oktober 2023

Thank you so much for your positive feedback! We're thrilled we could help out.

If you have any more suggestions, questions, or feedback in the future, please don't hesitate to reach out.

We're here to help and continuously improve and help. Thank you for being a valued user!

- Herman

22. november 2023

Great support with integration!

Ed's Plant Shop
USA
Cirka 3 år bruger appen
Zapiet svarede 24. november 2023

Hi there,

Thank you for taking the time to leave a review

It was my pleasure helping you with the integration of Roadie into our Zapiet - Pickup + Delivery app as well as making sure everything was set up for your distance validation for local delivery.

If you have any other questions or need any further assistance, please do not hesitate to send a message.

Thanks again,
Jessica

27. juni 2023

Getting some of this setup was a little tricky, but support was A++. This is a fantastic local delivery integration. Stephanie is a real expert on all the settings.

Private Label
USA
Cirka et år bruger appen
Zapiet svarede 28. juni 2023

Hi Mikey,

And thank you for your kind words and awesome review!

I'm glad I was able to help you configure our app to fit your needs for the Roadie integration

If anything else comes up though, don't hesitate to reach out, we'll be there!

Steph

22. juni 2023

Horrible company and customer service had no knowledge of app being install to our site found out after 10 days later, with not access or me providing additional information for app to function. Contacted customer support and let them know we had no knowledge of app being installed and removed it with no use after discovering app was installed to our account and still was charged. very unprofessional and scam

Chef Anthony’s Smoked Fish Dip
USA
5 måneder bruger appen
Zapiet svarede 28. juni 2023

Hi Guys,

Thank you for taking your time to leave a review on the app store. Our refund policy regarding app charges aligns with that of Shopify, that being that app charges are non-refundable.

However, we understand that each situation is different, and we are always willing to go the extra mile to support our merchants. Unfortunately, in this case, you had the app installed back in January and only uninstalled in June, so using the app for over 6 months. I will be reaching out to you personally to understand how we can support you.

Kind Regards,

Sam

23. august 2023

Best customer service ever. Easy to have team member available and efficient. Highly recommended!!!!

French Sweet
Australien
Cirka 5 år bruger appen
Zapiet svarede 24. august 2023

Hi there! Thank you so much for your kind words. We really appreciate that you took the time to share your experience with us. It was a pleasure to help and assist you with setting up the Zapiet - Pickup + Delivery app. We look forward to continuing to provide great service to you in the future.

Cheers,
Betty

30. november 2023

Stephane Was a huge help! super insightful and offered a ton of support along the way!

ECB Wholesale
USA
19 dage bruger appen
Zapiet svarede 4. december 2023

Hi Matt,

Thank you very much for taking the time to leave us such a wonderful review

If anything ever comes up, or if you have any questions, please do not hesitate to reach out!

Steph