Zapiet ‑ Afhentning + levering
Lever op til Shopifys højeste kvalitetsstandarder for hastighed, brugervenlighed og værdi for shopejere
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Zapiet is great, and Herman is an amazing person who was able to respond to my needs as well as implement a solution in a matter of minutes. I love working with Zapiet, and encourage the use by any store doing local delivery with Shopify.
Hi Kristine,
WhooHoo!! Thank you for the amazing review.
It was amazing chatting with you and seeing the mouth-watering products your team makes.
If you have any other questions down the road, please do not hesitate to send us a message.
Warm regards,
Herman
This app and the tech support are life savers for any business with delivery dates! Love love love. We used to be with a different app for 5 years but were not happy with a few things, switched to Zapiet and fell in love. So much in terms of functional things and possibilities - this app literally runs our business and open doors to the new sales opportunities.
Sebastian and Gabriel are TECH GODS and save the day for us on a regular basis.
Thank you so so much!!!!
Thank you so much for your amazing review!
We're thrilled to hear how much you love Zapiet - Pickup + Delivery and that it's making such a positive impact on your business.
We're always here to support you and excited to continue helping you unlock new opportunities. Thanks again for your kind words!
- Sebastian & Gabriel
Straightforward to use and their helpdesk is always quick to help!
Some functionalities could be perfected (like setting restrictions based on Collections, not every single product separately), but overall a good app, works well with Intuitive Shipping for calculating our delivery rates, as well as setting up some special delivery rates (festive etc.) :)
Thanks for your awesome review. Your feedback is noted!
Best wishes,
Bogi
Gabriel was really amazing, manage to solve the problem really quick.
Thank you
Thank you for your wonderful review!
I'm glad I could solve the problem quickly for you. If you need anything else for your pickup and delivery app, feel free to reach out!
- Gabriel
Betty was fast and furious when it came to troubleshooting our errors on Shopify, 10/10 would recommend
Hi there!
Thank you for a wonderful review. I am so glad that I was able to assist you with our Zapiet - Pickup + Delivery app. Please know that you are always welcome to reach out to us anytime for any further assistance.
Have a great day!
Best regards
Betty
Kitty has been really helpful trying to resolve an issue keeping us updated along the way. Great service, keep up the good work!
Hi Lewis,
Thank you so much for taking time to leave us a lovely review. It was a pleasure working with you to isolate the issue on your store and I appreciate your patience while the development team worked to resolve it.
Please do not hesitate to reach out in future if there is anything else we can assist you with.
Best wishes,
Kitty
I am very happy with this app. The team was really responsive and they get back to us fast. A bunch of people have helped through the app, taoday was Pavlo, and the issue was resolved within an hour.
Thank you for the review! So glad you're happy with the app and our team was able to help you quickly.
Best wishes,
Bogi
Main reason for taking stars off is that some basic features are restricted to their most premium 'professional' plan that costs more than double. I am paying for a monthly service and expect access to the basic features, instead it feels petty when trying to change a setting or use a feature and to get prompted that I need to upgrade to their Pro plan. Examples:
- You cannot download the "production report" for orders (a list of item quantities from multiple orders).
- You cannot manage product availability by tags/collections, only by selecting them individually or making them all available.
If they don't change this mindset and allow us small businesses to use simple features that would make our lives easier then I'll continue looking for alternatives. I understand having the Pro plan for the shops that do have 20+ locations and the challenges that come with large organizations, inventory controls, other enterprise logistics... but don't arbitrarily hold back simple features from the little guys. Adding features and tools to make the service better should be a point of pride and brand. I expected some improvements over time, but in the year+ we've used it I haven't seen anything improve.
Support staff are indeed mostly great. I do wish there weren't so many glitches and nuances with implementations between Zapiet and Shopify, themes, or delivery services that require resolving.
I am very tech savvy so it's frustrating when I think I'm doing the right thing but it isn't working due to a glitch that has to be dealt with on their end. This happened on numerous occasions of configuration settings not working until I contact them -- and the solution seems like some other setting needing to be turned off and on again to get the settings to take.
Hi there,
Thank you for sharing your feedback regarding the features available in our plans. We understand your concerns about needing to upgrade to our Pro plan to access certain features.
Our tiered pricing structure reflects the development and maintenance costs associated with our services. Some features require significant resources to develop and support, which is why they are included in our higher-tier plans. However, we also offer the option of a custom plan where you can add specific features, which works out less than upgrading to the Pro plan.
We will reach out to you directly to discuss this custom plan option and how we can better meet your requirements.
Thank you for using our app, and we appreciate your understanding.
- Klaudia
Betty was very quick to assist on my inquiry and the matter was resolved promptly within the day. Appreciate the help!
Hi there! Thank you for taking the time to write such a wonderful review for us. It was my pleasure helping you with Zapiet - Pickup + Delivery app. Please don't hesitate to reach out to us whenever you need a helping hand.
Best regards,
Betty
Best apps for the schedule calendar and deliveries. It has many options and not many limitations. The support staff is also super friendly and responds quick.
Hi Giancarlo,
Our team has been glad to see your review—it is a much appreciated sign of your support. Remember you're always welcome to contact us for any assistance you may need with the apps. We're here to help you!
Warmest regards,
Pavlo