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We used to have a calendar app that wasn't connected to Shopify's checkout. So customers had to choose the delivery method twice, at the cart page and at the checkout. This was very confusing and customers would often choose one method at the cart and a different one at checkout.
With Zapiet this doesn't happen, when customers select one delivery method, it carries to the checkout.
The support I received was amazing, everyone was very helpful and I managed to install it without having to pay someone to do it. It's easy to set up and use.
Special thanks to Klaudia!
Hi Gabi,
Thank you for sharing your feedback! We're delighted that Zapiet has streamlined the delivery process for your customers and that you're happy with the helpful support of our team. If you ever need further assistance, don't hesitate to reach out.
Thank you for choosing Zapiet for your pickup and delivery needs!
Cheers,
Klaudia
This app has been super helpful and has great customer support. Thank you Krystabel for helping me with all my issues.
Hi Maria,
Thank you for taking the time to write such a thoughtful review!
It was a pleasure to assist you with our Zapiet - Pickup + Delivery app and I'm glad I was able to help you out. Please don't hesitate to reach out to our team if you ever need further assistance.
Warmest regards,
Krystabel
Works quite well.
Hi,
Thank you for taking the time to leave a review! We really appreciate it :)
Best wishes,
Bogi
Assistant Support Manager - Zapiet
Wonderful app, wonderful service. Betty assisted me with some troubleshooting and was so easy to chat to.
Thank you for your fantastic feedback! 🌟 😊 We're happy to know that you enjoy using our Zapiet - Pickup + Delivery app. If you ever have more questions or need assistance, don't hesitate to reach out. We're here to help whenever you need us. 😊
Warm regards
Betty
Great app with fantastic support. Highly recommended!
It was a pleasure assisting you with your store! If you need anything else please do not hesitate to reach out we are always happy to help out!
Best,
María
Jessica was great in helping me isolate external issues with the app! I have been able to contact customer service easily!
Hi Robert,
Thank you very much for your review
It was my pleasure helping you with your setup and rates with our Zapiet - Pickup + Delivery app.
If you have any other questions or need further assistance, please do not hesitate to send a message.
Kind regards,
Jessica
Features: The application boasts a commendable array of features.
Implementation: However, the execution of these features is inadequately defined.
Documentation: The provided literature lacks clarity, presenting challenges for user navigation.
Glitches: Occasional glitches can be anticipated, which is common for most applications.
Customer Support: A significant shortfall is the customer support. Initial interactions are with a chatbot, often redirecting users to convoluted help pages.
Price Point: Given its pricing, a more streamlined and intuitive setup is expected.
Potential: The app has the promise to become a leading player in the delivery and pickup sector but falls short in critical areas.
Easy theme integration, great functionality and excellent / responsive support team. Highly recommended.
Hi Presley,
We really appreciate you taking the time to leave your review! It was our pleasure to help answer your questions about Zapiet - Pickup + Delivery.
If you ever need any other kind of assistance, please don't hesitate to reach out to us.
All the best,
Jelizaveta
Great support!
Hi Lill,
Thank you for taking the time to leave a review!
It was an absolute pleasure chatting with you and ensuring that the local delivery minimum order amount was accurately added into our Zapiet - Pickup + Delivery app, along with updating you to the latest version.
Should you have any further inquiries or need assistance in the future, please don't hesitate to reach out. We're always here to help!
Warm regards,
Jessica
Very helpful customer support
Hi!
Thanks a lot for taking the time to write us a lovely review
It was a real pleasure chatting with you and should anything else come up, we'll be there for you!
-Steph