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A great app and a great customer support
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Hi Fermin
Thank you kindly for taking the time to write such a wonderful review
We're always happy to help and do our best to give our merchants great and speedy support!
-Steph
Great app and excellent customer support.
Hi Nell,
Thank you very much for taking the time to leave us such a wonderful review
I'm glad I was able to help you setup and test our Zapiet - Pickup + Delivery app and rest assure that if anything ever comes up, we'll be there for you!
Steph
Wow! I received the best support. They guided me through everything and took care of setting up most of the configurations. I really appreciate it. Thank you!
Hi Korey,
I truly appreciate your review!
It's been a pleasure to assist you, and I'm thrilled to hear that I've been able to provide you with the support you needed with Zapiet - Pickup + Delivery.
If there's anything else you require, please don't hesitate to reach out to us.
Warm regards,
Pavlo
Fabulous Customer service!
Thank you for your review Jaclyn!
It was my pleasure helping you to set up your rates and locations for our Zapiet - Pickup + Delivery app
If you have any other questions or need any further assistance, please do not hesitate to reach out.
Cheers,
Jessica
Support is very speedy! Thanks to Jeanette for helping with our Cart issue.
I'm happy to have assisted you with the Cart issue. Your positive feedback on our quick support brightened my day!
Please do not hesitate to reach out if there's anything we can do for you. It is always our pleasure to help. ✨
Have a wonderful day!
Jeanette
I was shocked by the number of installs, reviews, and the kind of app behavior when I installed it in my store.
Firstly, I kept on trying to insert my Google API. It took about 40 mins to sync and authenticate; I kept texting customer support, and they saw my texts (status: seen, but no reply).
Secondly, This app blocked my entire checkout function; their functionality would not load anywhere and freezes the scroll and checkout. I have a basic theme from Shopify, and this app could not install itself correctly.
The developers should ensure such problems do not arise for paid users and strengthen your support.
Thanks
Hi Hank,
Thank you for taking the time to share your feedback. We'd like to apologize for the issues you encountered with our app – the slow response time and the challenges during installation are certainly not the experience we aim to provide.
We're actively investigating why our team took longer to respond to your messages, as this is not our usual standard of service.
Regarding the installation and checkout problems, we sincerely apologize for the inconvenience caused. We've reached out to you directly to address these theme-related issues and would be happy to resolve the problems you encountered.
Please know that we're here to help.
Kindest regards,
Klaudia
Top notch support!
Hello Todd,
It was a pleasure to assist you with our Zapiet - Pickup + Delivery app and I'm glad I was able to help you out.
Please don't hesitate to reach out to our team if you ever need further assistance.
Best wishes,
Diego
The app works well and the customer support is great.
Hi Gustavo,
Thank you for your review, it's very much appreciated
It has been my pleasure helping you this week with local delivery, shipping and conditional activation for our Zapiet - Pickup + Delivery app.
If you have any other questions or need any further assistance, please do not hesitate to reach out!
Best regards,
Jessica
The entire team at Zapiet are super ROCKSTARS... always and forever on our side! Stephane is our hero of the day .. he was able to quickly access and resolve the issue we were having with a conflicting, recently-installed app and guide us to safer waters. I cannot thank Zapiet enough for the value their app brings to our small business.
Hi there,
Thank you so much for your wonderful review!
It's great to hear that your experience with our team and app have been that good. Your feedback inspires us to keep aiming higher and if you ever have any suggestions or need assistance, don't hesitate to reach out!
-Steph
We have been using the Store Pickup + Delivery app for a few years now. The app works well on desktop and mobile for delivery and pickup orders with multiple store locations. The Zapiet team is always professional, meticulous, and quick to respond. Big thanks to Sam, Jayne Forde, Chloé Beattie, and Krystabel Djajalie!
Hi Pawnie,
We sincerely would like to thank. you for taking the time to update your review. Your feedback means a lot to us, and we are truly grateful for your continued support.
Assisting you with our Zapiet - Pickup + Delivery widget was a genuine pleasure, and we're thrilled to have been able to contribute to your positive experience.
Thank you once again for your kind words.
Regards,
Krystabel