Zapiet ‑ Afhentning + Levering

We have been using the Zapiet Pick-up App for over 10 years, and it has truly transformed our business. The app seamlessly addresses Shopify’s limitations, offering essential features that keep our operations running smoothly and efficiently.

What truly sets Zapiet apart is its exceptional support team. They are always quick to respond, incredibly knowledgeable, and go above and beyond to assist with our questions or customizations. This level of service and dedication is rare in the tech space and is a testament to the passion and care of the app’s creator. Even the branding stands out—it’s unique and thoughtfully designed.

For businesses like ours with brick-and-mortar points of sale, I cannot recommend Zapiet enough. It has been an integral part of our success for over a decade, and we couldn’t be happier with it! Every time a fellow merchant asks us about our most essential apps, Zapiet is always in our top three.

If you’re looking to elevate the pick-up experience even further, I’d suggest adding a unique touch to delight your customers. For us, we created a custom tote bag design exclusively for pick-up orders—it’s a small detail that makes a big impression and keeps customers coming back!

We have been using the Store Pickup + Delivery app for a few years now. The app works well on desktop and mobile for delivery and pickup orders with multiple store locations. The Zapiet team is always professional, meticulous, and quick to respond. Big thanks to Sam, Jayne Forde, Chloé Beattie, and Krystabel Djajalie!

Update, August, 2024:
Krystabel was impressively diligent and prompt in addressing our inquiry. She guided us through the issue and provided a solution. Thank you, Krystabel!

Update, November, 2024:
Krystabel was responsive, thorough, and genuinely cared about resolving my issue. I felt supported every step of the way, and her commitment to making sure everything worked perfectly was impressive. Highly recommend it - thank you, Krystabel, for the excellent assistance!

Update, December, 2024:
We encountered an issue with our order emails. Kristine was incredibly quick to respond and she was able to offer a solution. We always appreciate the Zapiet team's fast response time and excellent support. Thank you, Kristine, for your outstanding assistance!

Years ago, Zapiet revolutionized our business. 'Till this day, they are an integral partner to our success. Their team of rockstars never fail to exemplify SUPERIOR customer service. THANK YOU over and over again!

Support from Jeanette was great! She was pleasant, clear and very knowledgable with the app setup. Thanks

Easy, quick and nice support

This is a great store pickup + delivery app! The support team is very quick to respond and is always very friendly and helpful.

Once again, Jessica is a premier service provider. She understands unique problems easily and communicates user needs effectively to developers, and vice versa. She goes the extra mile to ensure customers are fully recognized and provides regular updates. 10 out of 10 for Jessica - she's a delight to work with!

The app is outstanding and can help small businesses expand their market. I highly recommend this app to any small business owner.

I have used other apps for delivery before having the need to offer store pickup, local delivery, and shipping. This is the best app you can have, it works as described. It offers many options for customization and it is easy to set up. Customer support is stellar. I needed some tweaks to be done and Sandy, Ismail, Sam and Andy, are all great to work with and will go the extra mile to help you out. Thank you!! Highly recommended!
Update 03/22/25 - once again, great support: prompt, problem solved. Thank you Stephane!

I had an issue that was preventing key customers from being able to place orders. Rather than just providing blanket responses and trying to send me off to fix the issue on my own, Leo took the time to look into my settings and help make the corrections needed to get my cart back up and running. I really appreciated him being so patient and helpful.

Great support. Being using it for years and is a perfect match for our needs. Highly recommended. Latest fix (thanks Jelizaveta!) down to user error, as is so often the case.

And today (Sept 2024) a follow-up few words of further praise (thanks Jeanette!). Brilliant help solving a Shopify update which impacted us. Rapid response and great job. No effort spared to even improve our site, over and above the pre-update functionality. Couldn't recommend more.