Zapiet ‑ Afhentning + levering
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Anmeldelser (1.624)
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Works great. And when there are glitches, customer service is good. They respond within 24 hours, I'd say.
Super helpful customer service. They worked with me to solve multiple issues and get my site up and running
Hi there,
Thanks so much for your kind words!
I'm glad I was able to help—we're here if you need anything else.
Have a great day,
Marija
Support are great and respond quickly. I would love the option to bulk manage locations, other than that. Great application. Bogi specifically has been very helpful! :)
Hi,
Thank you for your honest feedback! Glad to hear you had positive interaction with our support team, this is really important to us.
We offer the ability to edit locations via CSV import for merchants on the Pro plan, however we do understand that where this works great for one business, it may not for another. We are constantly working on improving the the app based on our merchants' feedback about the features they want to see, so thank you for letting us know that this would be useful for you.
Best wishes,
Bogi
We have had quite a few teething problems with getting the app set up to our specific requirements and the customer service we have received has been fantastic. Communication from the support team has been excellent and always fast
This app has been pretty great for our online store! It allows us to take orders for local pick-up. It's fairly straight-forward to use and set up. Zapiet has been very responsive in their customer service and helping to address any issues we have. I would definitely recommend this app! Thank you Zapiet and all your great employees .
Support team is great however, we have been experiencing some issues related to updates by Shopify that have led to bugs and downtime. When it's working, it works great.
Hi Shawn,
Thank you for taking the time to leave us your honest and thorough feedback.
The issue you experienced with rates, is caused by an update made by Shopify. Shopify has changed the format they send some product data to us in the carrier request so our system was no longer able to process the request properly resulting in rates failing. This affected other apps as well.
As soon as we become aware of the issue, we posted about it on our status page advising merchants to use static rates until Shopify resolves the issue: https://status.zapiet.com/
If there is anything we can do to assist in the meantime, please do let us know and we would be absolutely delighted to help.
Thanks,
Ismail
A bit tricky to set up and get just right for your specific needs (we are a local flower shop), but once you get it going it works like a dream!
Hi there,
Thanks for your feedback! Glad to hear everything is working smoothly for you now!
Best wishes,
Bogi
A simple and effective app that does as it promises. Support was quick and helped us install and configure the app to our needs - so far so good!
Customer support is so helpful and kind! Appreciate that! Hoped that some bugs and issues can solved asap, to enhance the experience.
Hi Zoie!
Thank you so much for your kind words :) If there's anything we can help with please do not hesitate to reach out!
Hope you have a fantastic day!
Clemency :)
*Updated as issues have been resolved* We've been using Zapiet since day 1 and it as great when we first began using it, but there has been too many issues recently. Tags are not generated properly, causing confusion between store pick up and delivery orders. This ultimately affects our delivery service's system as well. This has been an on-going issue for over 4 months now and has yet to be resolved. When asked, Zapiet attributes the cause to Shopify and vice versa. Now we are having issues with specific product preparation times--all of the prep times got removed for 30 of our products x 4 location, and when we try to update/add the prep times, they disappear. Customer support used to be quick, but recently, we've been getting responses only once per day. For the monthly price we are paying currently, it does not really justify the service received. Would revise rating if these issues are actually resolved.
UPDATE: 26th Oct 2022
Andy here the Founder and CEO of Zapiet. I come baring good news!
Shopify deployed an update on the 14th October which resolves the issues you have been facing regarding the attribute issues. The fix has now been live for a couple of weeks and proving to work wonders!
I'm truly sorry it took so long to get this issue resolved. Unfortunately in this case the timing of the solution was totally out of our control.
You can now continue to use the app flawlessly :)
Kind regards,
Andy Cargill
Founder & CEO
Thank you for sharing your feedback.
We’re sorry your experience didn’t match your expectations. Please know that this situation is an exception: As you can see on other reviews, we’re known for our great service and for taking ownership and caring deeply about our merchants. The issue with the tags and details caught us off guard as it is a result of Shopify’s latest checkout updates. Unfortunately, without Shopify’s help, we have our hands tied but we’ll continue working with them to get a fix as soon as possible. We’ll be sure to share your feedback with their team.
The issue with the preparation time essentially stemmed from a problem that only occurred in production rather than our testing phase, something however minor, we always do run the risk of happening when deploying updates to the app.
We also faced a headwind with some sickness in the support team as well as some few people travelling back from our first ever meet-up resulting in our response times being longer than usual.
If you still have any concerns, you may reach us anytime. Again, thank you for your feedback!
Kind regards,
Ismail