Zapiet ‑ Afhentning + levering
Lever op til Shopifys højeste kvalitetsstandarder for hastighed, brugervenlighed og værdi for shopejere
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Brilliant support and went well over and above the call of duty to help with our requirements!
Jessica, who is a Merchant Support Specialist with Zapiet, was absolutely incredible and very prompt in addressing an issue that we couldn't resolved ourselves. Kudos!
Hi Dave,
Thank you very much for taking the time to leave such a lovely review!
It was a pleasure helping you with your 2 stores to get subscription rates to generate to the checkout.
If you have any other questions down the road, please do not hesitate to send us a message.
All the best,
Jessica
Thank you for your support!
Thank you Pavel!
So glad to have been able to help you update our Zapiet - Pickup + Delivery and get all of your rates up and working!
If you have any questions or need any further assistance, please send a message.
Warm regards,
Jessica
Have you ever contacted any of the suport team ask for Laura who is great!
Hi Sander!
Thank you for your kind words! I'm thrilled to read that you had a positive experience with our support team and app. 🙌
If you need any further help or have more questions, please feel free to reach out. We're here to help!
Wishing you a wonderful day!
Laura
I never write reviews but for Jessica I will write one with each of my stores because she help me set up both. Jessica is the most thorough and autonomous customer service rep I've met. I had trouble setting up this app (and didn't want to spend too much time on it and didn't want to hire someone) and I reached out and only told Jessica what I envisioned our delivery service set up should be like and Jessica handled everything! All I had to do was give her a little bit of direction and she took everything out of my hands.
I will stay on this app for Jessica and continue to use zapiet for my future stores because of Jessica. Zapiet is a great app to use to coordinate order fulfillment and offer various delivery options for your customers.
Thank you so very much for your kind words Calvin and for taking the time to share your experience!
I'm thrilled to hear that I was able to assist you in setting up your stores and delivery service as you envisioned. It's our goal here at Zapiet to provide thorough support to our valued customers like you.
I'm delighted that you've found our Zapiet - Pickup + Delivery app to be a great solution for coordinating order fulfillment and offering delivery options.
Looking forward to continuing to support you and your future stores!
All the best,
Jessica
Very prompt and helpful - Thank you Klaudia
Thank you for your kind words!
I'm glad I could assist you promptly and help resolve the issue with your pickup and delivery rates. It turned out that one step was missing in the integration with Intuitive Shipping, and I'm happy we could get that sorted for you.
Please don’t hesitate to reach out if you need any further assistance!
Klaudia
Jessica from support chat was AMAZING - we had a couple of major issues causing both our staff and customers a lot of confusion - she was able to solve both in less than an hour while also fixing a couple of our other buggy issues. I could not give her any higher praises!
Hi Shelbi,
Thank you so very much for leaving such a lovely review!
It was a pleasure chatting with you and getting a few things sorted on your store for your pickup & local delivery, along with an integration with our Zapiet - Pickup + Delivery app.
If you have any other questions down the road, please do not hesitate to send us a message.
Warm regards,
Jessica
Kristine was amazing! So helpful when I was setting up the app for our business. Thank you
Hi, Kyrenia!
Thank you so much from the bottom of my heart! Your review meant a lot to me, and I'm so happy that I was able to assist you. Please do not hesitate to reach out to us if you have any questions or need help, we're always here for you.
Thank you once again, I greatly appreciate you!
Kristine
Being told that I have to upgrade shopify because their check out doesn't support subscriptions....but it's worked before today...I would try and get to the bottom of whether its a money spinning con but with he 'help team' taking 15 minutes to respond each message this app is entirely not worth it. Refund please!!!!
Thank you for sharing your feedback with us. We're truly sorry to hear about your recent experience and any frustration it may have caused.
To clarify, the issue you're encountering is due to the way Shopify's checkout process handles rates when using subscription apps alongside our Zapiet - Pickup + Delivery rates. Unfortunately, Shopify's system tends to load the cheapest rate available, which can cause conflicts with the specific method selected in our widget.
The upgrade to Shopify's Carrier Service API is necessary to resolve this issue, and we understand this can be an inconvenience. However, please know that we do not receive any financial benefit from you upgrading to use this API. Our goal is to ensure that our app functions smoothly and provides the best possible service for your business.
Regarding the response time from our help team, we replied to your message in under 10 minutes (6 minutes to be exact). We strive to provide quick and efficient support, something that many support teams often cannot achieve.
We'd like to assist you further and explore potential solutions to your concerns. Please reach out to our support team again, and we'll do our best to address your issues promptly.
Best regards,
Ismail
Very helpful, made good suggestions, and quick response time! Thanks!
Hi Ryan,
It was really lovely chatting with you and helping to set up your local delivery within our Zapiet - Pickup + Delivery app and getting some of the wording changed.
If you have any other questions down the road, please do not hesitate to send us a message.
Warm regards,
Jessica