Zapiet ‑ Afhentning + Levering
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One star for Zapiet
We use Zapiet – Rates by Zip Code to calculate delivery charges based on Auckland postcode zones, with all deliveries originating from a single location.
The core issue is that Zapiet requires customers to validate their postcode on the cart page before proceeding to checkout. This postcode validator cannot be hidden or bypassed, as confirmed by their support team. Their rate logic operates outside Shopify’s native checkout, so shipping cannot be calculated directly at the checkout stage using Shopify’s address autocomplete.
This creates unnecessary friction in the buying process. Customers must manually enter their postcode before checkout rather than simply entering their full address at checkout and having shipping calculated automatically.
When we asked support to hide the cart-page postcode validator, they agreed — but instead removed postcode-based shipping entirely. It appears the validator cannot simply be disabled because it is fundamental to how their system works.
Overall, the limitation is architectural, not a theme setting. For stores wanting postcode-based rates calculated directly at checkout without a pre-validation step, this app may not be suitable.
Hi there,
Thank you for taking the time to provide such detailed feedback. I completely understand how this could feel frustrating or confusing, and I’d be very happy to schedule a setup call to walk through the best possible workflow for your store.
Unless you’re using the checkout widget, our cart widget is required for address validation. When using Zapiet - Pickup + Delivery for rate calculation or order management, this validation step is necessary for the system to function correctly. We do however offer alternative delivery validation methods beyond postcode matching, as well as address prepopulation at checkout, so customers don’t need to manually enter their address twice.
I’ve sent you a link to book a setup call, and we’d love the opportunity to review your configuration together.
All the best,
Clemency
I use Zapiet – Delivery by Postcode to calculate delivery fees based on regional zones, with all orders shipped from a single warehouse.
The main issue is that Zapiet requires customers to enter and validate their postcode on the cart page before they can proceed to checkout. According to support, this step cannot be hidden or skipped. Because the app calculates delivery rates, preparation times, and available dates based on the postcode, the system needs this information upfront to generate accurate options for the customer.
While this setup ensures rates and delivery dates are correctly applied, it does create an extra step for customers in the cart. Stores that prefer calculating rates only after the address is entered at checkout usually combine Pickup + Delivery with a separate rates app (e.g., Rates by Zip Code), but this requires managing two apps together.
Overall, Zapiet works reliably for zone-based delivery, but the postcode validation step is unavoidable if you want accurate, zone-specific pricing and scheduling.
Hi Dan,
Thank you for taking the time to share your feedback.
From your description, it sounds like you may be referring to ShipZone. If so, the review might have been posted on the wrong listing, as we are Zapiet. We’d be happy to confirm this with you.
Within our app, the cart widget needs the customer’s postcode before checkout so we can identify which delivery zone applies. Zones can have different rates, preparation times, and date availability, so without validation we wouldn’t know which settings the calendar should follow or which rate to generate at checkout.
For transparency, this requirement is also documented in our official guide for setting up zone-based delivery schedules:
https://support.zapiet.com/en/articles/6315355-creating-zone-based-delivery-schedule-and-pricing
If a store prefers rates to be calculated only after the address is entered at checkout, merchants typically use Pickup + Delivery together with a rates app such as Rates by Zip Code. That approach works, but it requires using two separate apps.
We understand every store wants the smoothest possible flow, and we’d love the chance to review your setup and help you find the best option.
Mediocre app with many bugs. Zapiet ruined our Valentine's Day sales because of bugs that their dev team cannot bother to fix.
Thank you for sharing your feedback. We’re truly sorry for the frustration this caused; especially during such an important sales period like Valentine’s Day.
As mentioned in our support conversation, it looks like this was resolved on your end. We did ask what specific steps were taken so we could properly investigate and determine whether any product-level preparation time or date restriction settings may have influenced the earliest available date.
We also want to reassure you that we never change store settings without confirming with the merchant first.
If this behavior reappears, we would genuinely appreciate the opportunity to investigate it thoroughly. Peak trading periods are critical, and we take recurring availability issues very seriously. Our team is always ready to review store configurations in detail to ensure everything is stable and working as expected.
We remain committed to helping you succeed and would welcome the chance to fully resolve any lingering concerns.
Jessica
Overly complicated for what should be the simplest of tasks. Obviously created by developer who has no sympathy for the end user.
Thanks for taking the time to share your feedback. I’m sorry it felt more complicated than expected, that’s never the experience we want for Shopify merchants. I’m glad Srivastav was able to step in and help. I’ve emailed you directly to understand what we can improve, as your input helps us make Zapiet better and simpler for everyone.
Regards,
Sam - Head of Support @ Zapiet
Worst app,it charges me money for nothing ,in the 1st month i installed and then i got 2.7k bill just for installing and let this app in my store even after clearing this bill and uninstalling the app then also i got the bill again this month f***ing shit app
Hi there — Sam here, Head of Support at Zapiet. We take claims like this very seriously, and after reviewing your account, we can confirm that Zapiet has not charged you anything. You signed up to our $29/month plan, but no invoices or charges were ever generated, and the app was uninstalled in December, which stops all billing.
We have also reached out to you directly to help review the charges you mentioned, as they may be coming from another app or Shopify billing item. We are very happy to help you investigate this and clear things up, please reply to our message or contact us at support@zapiet.com so we can resolve this with you.
We’ve been using Zapiet for complex delivery requirements, and while the platform itself is flexible and capable, we are currently facing a critical issue that has been under investigation for over three days, with a direct and severe impact on our business operations.
Despite regular follow-ups, we’ve been told that the issue is still being looked at by developers with no estimated timeframe for resolution.
While the support team remains polite and responsive in tone, the lack of urgency, transparency, and concrete updates during an active business-impacting incident is concerning.
For a solution positioned as mission-critical for delivery operations, extended downtime without clear timelines is not acceptable.
Zapiet has useful features, but support during critical technical issues needs significant improvement.
Hi Fikry!
Thank you for taking the time to share this feedback; we’re genuinely sorry for the disruption this issue has caused and for the frustration around the lack of clear timelines.
Even though some issues do require extended investigation to ensure a safe and permanent fix, you’re right to expect urgency, transparency, and regular, concrete updates when something is actively impacting your business. Your feedback highlights areas where we need to improve, and it’s being taken seriously.
We appreciate you recognizing the flexibility and capability of the platform, and we’re committed to matching that with a higher level of support during critical incidents. We'll continue the communication on the existing support ticket, letting you know as soon as we have some movement.
Thank you again for your honesty. It helps us improve.
Marija
Too many Bugs.
Most recently, the delivery date that the customer placed an order for was incorrect in the system, causing us to miss orders, and their response was "we are working on it, there is no ETA".
It was quite smooth earlier, but have been facing too many issues recently.
Hi there,
Thank you for your feedback. We understand how frustrating this situation must be for you, and we deeply empathize with the impact it has had on your operations.
We want to clarify that the issue you’re experiencing is due to a Shopify bug outside of our control. If it were on our end, we would have resolved it promptly. Unfortunately, Shopify has been taking longer than expected to address the problem, and there’s no clear timeline for a fix.
That said, we are actively working on developing workarounds to mitigate the impact of this issue. We’re committed to providing you with a reliable solution as soon as possible. Please don’t hesitate to reach out if you have any questions or need further assistance. Your patience and understanding mean a lot to us.
Klaudia
Senior Support
Previous review was positive, but I have to edit it as after using the app for a few months we have experienced numerous issues that can never seem to get fixed, and support, though responsive, can never solve.
We are constantly having issues with customers selecting pick up. Some products cause pick up options to disappear for no rhyme or reason. Whenever I bring it up to support, they ask about all the other apps we are using, when clearly zapiet is the issue as this has nothing to do with our other apps. They escalate the issues, and then something 'magcically' gets fixed, but it is a temporary fix, and the issue then comes back.. and we start the process again. I am frustrated but have no other options then to keep working through these issues. As a small business, having to constantly go back and fourth to deal with these issues is time consuming and frustrating. Hope they can improve this part of the app.
OLD REVIEW: Great easy to use and so much better than any other options! Integrates with everything you need. Customer support actually knows what they are talking about too and very quick to respond.
Updated reply 11 July 2024:
Hi,
We are sorry to hear your frustrations with the issues you experienced with Zapiet - Pickup + Delivery. When you had reported the issue to us, our development team started troubleshooting and then working on a fix. We appreciate it took longer than we would have liked: it was a complex issue since the Shopify ecosystem has many moving parts.
We are pleased that the issue has now been resolved for you, and we have informed you of such via your support ticket.
Best wishes,
Bogi
It rarely works, and when it does, it's very confusing. Our staff keeps finding orders that have been fulfilled in Zapiet but don't get updated in Shopify. And we have to keep training them to use Zapiet ONLY for in-store pickup orders or local delivery orders, but to use Shopify for UPS orders.
That said, this type of incomplete, poorly planned app integration seems to be the standard at Shopify. If I knew a year ago what I know today, I would not have chosen this suite of poorly planned products. And, to rub salt in the wound, the monthly license fees border on rapacious, even if the product actually worked well.
Hi there,
I’m sorry to hear about the issues you’ve encountered with order fulfillment. This isn’t the experience we want our users to have, and I completely understand how frustrating it must be for your team.
We’d love to take a closer look and help resolve this for you. A member of our support team will be reaching out to gather more details and assist with optimizing your setup. We also appreciate your feedback regarding integration and will use it to improve both our documentation and product experience.
Please keep an eye on your inbox—we’re here to make this right.
Veno
Product assistant
Potential buyers should approach Zapiet with caution due to significant issues with customer service responsiveness. While the platform offers robust features for managing local deliveries and pickups, frequent problems require human intervention that is often difficult to access. I often have to wait hours to get issues resolved during which my customers are unable to complete purchases, resulting in lost sales. Unless Zapiet improves its support infrastructure to provide more reliable and timely assistance, businesses reliant on seamless online transactions may find the risk of downtime unacceptable.
Response to Claudia: Thanks for the response. You mentioned that the problem is related to multiple shipping profiles, which is typically advised against due to potential complications. However, I am not aware of any multiple shipping profiles I have set up because my entire setup was done using Zapiet customer help. If there are indeed multiple profiles, it was configured based on their advice.
Additionally, this does not align with what the service representative initially identified as the problem. The representative indicated that my customers were bypassing the widget and not seeing the options for checkout. Resolving this specific issue is crucial for my business operations. I was sent a link to directions that did not work.
I would greatly appreciate your assistance in addressing both the widget issue and the potential multiple shipping profiles, if they exist. I look forward to hearing back from someone who can help me with these matters.
Hi Elizabeth,
Thank you for your feedback. We apologize for any inconvenience caused by our customer service and its impact on your business. Providing reliable and timely support is a top priority for us.
Upon reviewing your case, we found that in the five most recent chats, our response times were 40 minutes on a Sunday and 12 minutes on a weekday. Regarding the issue mentioned in your original review about multiple shipping profiles, we generally advise against this practice due to potential complications, as explained in detail in this article: https://support.zapiet.com/en/articles/8644299-multiple-shipping-profiles-zapiet-pickup-delivery-rates
Please note that your shipping profiles can be found in Shopify's Settings > Shipping and Delivery, where you currently have 7 profiles. The creation and management of shipping profiles falls outside the scope of our support, as we do not have insight into how your store organizes these profiles. Our app only provides rates for these profiles.
In your updated review, you mentioned customers bypassing the widget. It appears that communicating through the review page has not been beneficial for either you or our app. We are disappointed by the 1-star review and concerned that you are still facing ongoing issues.
Instead, we would like to propose a screensharing call where we can test your store and troubleshoot any issues together with you. If you have any questions about shipping profiles or how our app functions, we can also clarify these during the call.
We have reached out to inquire about your availability.
Kindest regards,
Klaudia from Senior Support