Zapiet – Abholung + Zustellung
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I have had a few questions on how to use the app or where to find specific information on what would help my application best and I have always had a quick response and answers to my questions. I recently had an online meeting with Jeanette, and she was very nice, pleasant, helpful and explained everything to me including the fact that all of the information that we just discussed would be emailed to me. That was great so that I can review the information anytime later and didn't have to remember it. I love Zapiet - Pickup + Delivery and have been using for 7+ years. It works great for our online store and haven't found anything better for our needs. I would definitely recommend trying this app! Thanks to everyone at Zapiet and keep up the good work!
On behalf of Jeanette and our whole team, thank you for your 7+ years of loyalty, and your wonderful feedback! Your kind words about our team and our app really do mean a lot to us.
Best wishes,
Bogi
This app is perfect for helping my customers select their date/time for delivery or pickup.
Had few issue with my new theme and their customer service was fast and on point. Manuel who helped me with my issue solve the problem in no time.
Thank you highly recommend this app.
Hi,
Thanks for your feedback about our app and our service! Happy our team was able to help you promptly and get you up & running.
Best wishes,
Bogi
Actually had my issue resolved within a couple of hours, rather than being palmed off back to Shopify or another app (which is what I've come to expect from most support services).
Hi Zoe!
Thank you for taking the time to leave us a wonderful review! Super happy to hear that we were able to assist you with our Zapiet - Pickup + Delivery app. Please remember that we are always here to help with any further assistance you may need.
Have a great day!
Best regards, Betty
Support is great. This gives our customers the option to pickup or have their order shipped. Makes our handling of orders easier!
Thank you for the great review!
We're so glad our pickup and delivery options are making order handling easier for you. Let us know if you ever need any further assistance!
- Diego
Even though my issue turned out to be a problem with Shopify, Manuel walked me through the issue, how to fix it in the future, and fixed it himself. And we were able to get the problem fixed within an hour of first reaching out.
Hey Rachel!
Thank you so much for taking the time to leave this review!! I believe what made it easier to assist you was that you explained the issue and provided us with so many details 🙂 It was a pleasure for me to help, so your customers can keep enjoying your delicious pies ❤️
Remember, we're always here to help!!
Cheers,
Manuel.
Pickup and delivery works very well in both online store and Shopify POS.
The Zapiet schedule tile in POS works great. It's a bit unclear where Shopify POS leaves off and Zapiet Pickup + Delivery takes over.
Customer support was able to research both and help me navigate the process for both.
I look forward to using these 2 together in the future
Thank you for your review! Glad to hear our support team were able to guide you through using the app for both POS and your online store.
Best wishes,
Bogi
Zapiet
Sandy was quick to resolve my issues so I was able to continue on with receiving orders. This is my stores most important app to function and the staff is always very helpful to address any problems that may occur
Hello Hannah,
Your kind words about our service and app mean the world to us. Please know that we are always here for you if you ever require any further assistance.
All the best,
Sandy
Great support. Shopify changes so many things without telling anyone, and Zapiet is always ready to help adjust to those changes. Angelo, Kristine, Herman and Jeanette have all helped keep my store going strong.
Hey Chris!
Thanks a ton for the awesome shoutout! We totally get how tricky it can be with all the Shopify changes, and we’re always here to help you roll with the punches. We're so glad to hear we’ve made a difference for you!
We really appreciate you being such a great team player and keeping an eye on those orders so we can sort everything out quickly! Wishing you and Hawaii Doggie Bakery all the best! Let us know if you need anything else.
Cheers,
Angelo, Kristine, Herman and Jeanette
Jeanette was efficient and effective at solving our problem when I contacted support! Not only did she trouble shoot it, she fixed it right away!
Hello Pete, thank you for your wonderful feedback! I'm so glad I could help solve your problem quickly. If you ever need assistance again, don’t hesitate to reach out. I’m here to help! ❤️
Works great, support is hit and miss but the last tech that helped me was able to ID the problem and I got it fixed easily. Works way better than native shopify delivery, would recommend to anyone.
Hi,
Thank you for your sincere feedback! We’re glad to hear you find the app an improvement for your store :)
You’re welcome to contact us any time for any assistance, we will do our best to help you!
Warm regards,
Pavlo