Zapiet – Abholung + Zustellung
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VERY HELPFUL!! ANSWERED ALL MY QUESTIONS AND CONCERNS QUICKLY! GREAT COMMUNICATION SKILLS AND VERY POLITE!
Hi Darko,
Thank you so much for your kind words and lovely review of our Store Pickup + Delivery app!
If you have any other questions down the road, please do not hesitate to send us a message.
Thanks,
Jessica
I just received help from Jessica on the live chat.. She was amazing, professional, fast, service minded, patient .
I almost didn't start the chat, because usually the "help" you get is just automated generic answers that serve as fuel for the frustration..
Couldn't be more happy with the experience. Top of the shelf customer service
Hi Jason,
Thank you so much for your very kind words and amazing review!
It was my pleasure helping you this evening with the preparation times & cut-off time for your pickup orders.
If you have any other questions or assistance, please do not hesitate to get in touch.
All the best,
Jessica
This app is very comprehensive and impressive - and the tech support and customer service is world class. It's well worth the investment, and I'm super impressed with the detail that they've considered across the whole user experience. Very happy!
Hi there,
It was my pleasure helping you set up our Store Pickup + Delivery app.
If you have any other questions or need any further assistance, please do not hesitate to reach out!
Best wishes,
Jessica
Very knowledgeable and friendly support staff. This app with the delivery rates app have made our lives so much easier.
Great App. The customer service is great and it has a bunch of cool functionalities. Jess and Stephanie were very helpful. Would recommend.
Both Jess and I want to thank you for the great review! It was our pleasure to be able to help you as a team :D
Kindest,
Stephane
I contacted support because we were having an issue with our site charging the delivery fee incorrectly. The help I received was exceptional and I learned more than I had originally intended. Thanks so much!
Hi there,
Really glad to hear we were able to solve your issues, but even more pleased that you learned more about our app along the way! It's our goal to help you get the most out of the app possible.
Best wishes,
Bogi
An awesome app that helps us offer both store pickup and local delivery to our customers. Sam and his team were instrumental in helping to resolve issues and customisations promptly and efficiently and were extremely patient to boot. 2 thumbs up! Would definitely recommend. :)
Simple and elegant solution for all your pickup, shipping, and local delivery needs. Fits my bakery's use case very well because of how adaptable Zapiet's application is. The customer service experience is also absolutely top notch -- I was able to quickly schedule a time to talk with an advisor (Stephane) who was able to fully answer all my questions regarding set up as well as send more resources related to how Zapiet might integrate with Shopify and other applications that I may need. Thanks so much!!
Hi Soni,
Thank you so much for the awesome review! It's always nice to hear such positive feedback from our merchants using Store Pickup + Delivery.
We're always there and always happy to help!
Steph
This is a great app. As a small business owner, the amount of apps needed to run your store to compete with the big businesses is beyond overwhelming and time consuming. So when you come across incredible customer service of an app that goes above and beyond like Diego from Zapiet did - it is life changing. I cannot thank him enough for all the help, amount of time he spent helping me and quick response to my emails for all the issues I was having setting this up. Thank you Diego - you are the best - Zapiet is beyond lucky to have you on board :)
Hello Marla,
Thank you so much for your wonderful review!
It brings us great joy to know that you're enjoying the app and experiencing its positive impact on your business.
Your kind words mean a lot to us, and we're always here to assist you whenever you need support. 😊
Best wishes,
Diego
Amazing support thanks! Amazing support thanks! Amazing support thanks! Amazing support thanks! Amazing support thanks! Amazing support thanks! Amazing support thanks! Amazing support thanks! Amazing support thanks! Amazing support thanks! Amazing support thanks!
Hi Rosy,
I'm glad I could help you out today with configuring your store.
Please do not hesitate to reach out if you ever need anything else :)
Have a great weekend!
Flora