Zapiet – Abholung + Zustellung
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This app, combined with Delivery Rates by Zip, was exactly what I needed for my small farm and nursery business. We only offer local pickup and local delivery and until I discovered these apps I thought it would be impossible for customers to check out correctly. I ran into some technical issues that were confusing for me but customer support, Stephane and Lisa, resolved my issues quickly and efficiently Update 4/19- Stephane once again helped me through a problem that I had created myself and could not wrap my head around!!
Thank you for taking the time to leave such a great review!
We were glad to assist you in setting up the app.
If you have any further questions, we would be more than happy to hear from you!
Best regards,
Lisa & Stephane
The app is fantastic. The customer service is unparalleled.
Ask to speak with Ronan if you need help setting up the app. He is a master at getting it set up! He even got it to work with Shopify Local Delivery.
Hi Hussan,
Thank you so much for taking the time to leave such a wonderful review.
It was a pleasure assisting you and I am really glad that we managed to get Shopify's Local delivery app to work with Store pickup + delivery.
If there is anything I can assist you going forward, please do not hesitate to get in touch.
Kind regards,
Ronan
App is great when it works. We have had major issues this weekend with non-existent support to boot. Confirmation emails from the app are no longer sending and the OnFleet integration doesn't seem to actually work. This was our original choice for delivery but I guess we will be looking somewhere else.
Hi Trent,
Thanks so much for your feedback and apologies for the issues you faced this past weekend.
We experienced a small issue with our Onfleet integration on Saturday evening which caused order processing to be delayed. Thankfully our team was quick to resolve the issue and our system caught back up to speed rapidly.
I see that you still have the app installed and that your orders are flowing through perfectly now, which is fantastic!
Should you ever have an urgent issue like this again, please feel free to call our emergency number on +1 (718) 568-5560.
Thanks for your continued support :)
Andy Cargill
Founder of Zapiet
Very helpful and fast customer service! Technical team was able to create a custom code to adjust the shops pick up times very quickly. Support also gave clear instruction what I needed to do, which I appreciated! Special thanks to Luke, great service! :)
Hi Guys,
Thank you so much for the lovely review, was an absolute pleasure working with you.
If you ever need anything else, then we're always here to help.
All the best,
Luke
Horrible company and customer service had no knowledge of app being install to our site found out after 10 days later, with not access or me providing additional information for app to function. Contacted customer support and let them know we had no knowledge of app being installed and removed it with no use after discovering app was installed to our account and still was charged. very unprofessional and scam
Hi Guys,
Thank you for taking your time to leave a review on the app store. Our refund policy regarding app charges aligns with that of Shopify, that being that app charges are non-refundable.
However, we understand that each situation is different, and we are always willing to go the extra mile to support our merchants. Unfortunately, in this case, you had the app installed back in January and only uninstalled in June, so using the app for over 6 months. I will be reaching out to you personally to understand how we can support you.
Kind Regards,
Sam
Great customer service! Maria from the Zapiet Support team went above and beyond to help me, thank you.
I had a really nice time assisting you today and getting your store up and running with our app.
Please know we are always happy to help so do not hesitate in reaching out!
Thanks,
Maria
We had a question about the integration in our custom theme and contacted support. Support is great, they respond very fast. Plugin works as expected.
This app does exactly what I need it to do for my store, but even beyond that, the customer service was beyond helpful with customizing and making sure that I got what I needed. I was so appreciative of this!! I totally recommend this app!
The App has helped us launch Curbside & Delivery services on the fly during the pandemic. We started using the app in April 2020. We've run into lots of issues with it, particularly for customers at checkout, and it has taken a lot of work to repair. Since Zapiet doubled their support staff in May, they have been very responsive to our issues and have helped us resolve nearly all issues. Staff are always friendly and eager to help via email. We are hopeful things are close to running much more smoothly to make these services more manageable for us. Thanks Zapiet team.