Zapiet – Abholung + Zustellung
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We were looking for something more robust than the Shopify standard shipping features to be able to provide customer pickup, local delivery, and shipping that is easy to manage as well as efficiently communicate these options with the customers. Fortunately, we found the Zapiet Store Pickup + Delivery app that provides the exact features we were looking for. The support staff, specifically Sam, always responded very quickly through both chat and emails. Sam also worked directly with us to make a few revisions in the app features relative to our needs. Excellent support and follow-up communication during the complete process. Highly recommend!
Really impressed with the super speedy response to my query; not only that it was resolved really efficiently but it meant we were able to provide our customers with a more intuitive shopping experience.
Fantastic app to sort out your different delivery zones. Easy to set up and edit whenever you need. Highly recommend!!
Sandy was great! Helped resolve my issue quickly. This application is also simple to use, I definitely recommend it if you have shipments that require rules and cutoff dates.
Hello there,
It was nice talking to you on our live chat!
I'm really happy that you appreciate our application and my help. Don't hesitate to come talk to us again, if there is anything else we can help you with.
Thank you!
Sandy
Unfortunally this app is very unstable. Three times in 3 weeks their app has been down, which made it impossible for customer to buy anything on our webpage... There is also no 24h Support, so when the app is down, you can just wait and hope. Sorry, you lost me as customer
Hi Lani,
It's Andy here the Founder of Zapiet. I just wanted to express my sincerest apologies for the issues you have faced recently whilst using the app. Our infrastructure has certainly been hit hard recently with the surge in demand of deliveries and pickups.
After some thorough investigation we have discovered that each of the three downtime periods you mentioned were caused by a single stores sheer volume of traffic. The merchant is a national supermarket chain with ties to Masterchef. When Masterchef airs each week, people start ordering on mass. That's why the downtime has been consistantly the same day and time of the week. We have now migrated this particular merchant to their own server so not to effect other users of the app.
Behind the scenes we have also rapidly been rewriting all key parts of the app to improve stability as well as performance. Tomorrow I will be sending an email to all existing merchants detailing the exact steps we have taken to mitigate these issues going forward.
With regards to customer support please feel free to contact me directly on andy@zapiet.com should you feel you aren't getting a response from my team in a timely manor, or for any other issues or questions you have.
I'm looking forward to hearing from you soon :)
Andy Cargill
Founder of Zapiet
www.zapiet.com
We've had some issues with the app integrating with our template but I it is the best one i've used thus far for pickup and delivery. I'd give 5 STARS to customer service (particularly Stephanie) who respond quickly and do their best to help even when issues haven't been 100% the apps fault.
Hi there,
It truly was my pleasure to assist you :)
Our team is always happy when we can make a positive impact for our merchants! Happy Holidays!
Steph
Very bad customer services still waiting for a respond and nothing. I dont know why they don't answer in the chat
the support team is always extremely helpful. Served by Jessica today. Thank you for fixing the issue.
Hi Derwin,
It was my pleasure helping you today with our Store Pickup + Delivery app.
Please do get back in touch if you have any other questions or need any further assistance.
Thanks,
Jessica
This app is great! Helped us to local delivery only through our website - with the ability to deliver only to regions within specific postal codes. The team at Zapiet is always quick to respond and help with any issues that come up. Absolutely worth every penny.
Hi Bronte,
Thank you for leaving such a lovely review!
It's always a pleasure helping you with different aspects of our Zapiet - Pickup + Delivery app
If you have any other questions down the road, please do not hesitate to send us a message.
Warm regards,
Jessica
Des fonctionnalités variées qui s'adaptent à votre boutique et un service client très réactif, je recommande !
Bonjour Léa,
Merci beaucoup pour vos paroles aimables à propos de notre application Zapiet - Pickup + Delivery et de notre service à la clientèle.
Ce fut un plaisir de vous aider avec différentes fonctionnalités, dont la validation à distance par code postal et les tarifs.
Si vous avez d'autres questions, n'hésitez pas à envoyer un message.
Bien à vous,
Jessica