Zapiet – Abholung + Zustellung
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ok. This is the best tech support I have ever worked with. Answered all my questions, analyzed my settings, helped me make adjustments and even would send detailed custom instructions. Very very helpful!
I cannot thank you enough.
Perfect app for local delivery and click and collect ! and very good support ! I recommend it with no hesitation
Hi there!
We're so glad you're happy with our app—thank you so much for the lovely review.
If you need anything else, we're here for you.
Have a great day,
Marija
We had some issues installing this app, mostly cause we're using a third-party theme I think, but once the helpful support helped us out, it works great!
Great job helping us figure out the nuance of the shipping/local/delivery settings. Will recommend.
Hi Rachel,
It was my pleasure helping you today with our Store Pickup + Delivery app.
If you have any other questions down the road, please do not hesitate to send us a message.
Thanks,
Jessica
I have only been using it for about 1 week but it's been seamless and tech support was very helpful.
Thank you Dylan for your lovely review!
I'm so glad that everything is working, rates are being generated to checkout and that the LMD integration into our Zapiet - Pickup + Delivery app is working.
Again, welcome to the Zapiet Family and if you have any other questions down the road, please do not hesitate to send us a message.
Warm regards,
Jessica
Had a couple integration issues with our store - customer support has always been prompt and helpful to resolve.
I lost HUNDREDS of dollars in sales. Slow response time. Used this for months and constantly had issues. This week, many of my customers just couldn't check out because the app was randomly deciding when certain products could be shipped or not. Now I have remnants of the app left behind and have errors on my site after deleting the app... So disappointed.
Hi The Good Fill,
Thanks so much for taking the time to leave your feedback! After checking with my support team we responded to your issue within just 4 hours of you reaching out to us. When my team has asked for additional information to help diagnose the issue it appears there was a delay of 2 days in you looping back to us? We have just replied to your open support ticket and hope to hear from you soon.
Also just to let you know we also have live chat and telephone support available via our website should you ever need an immediate response :)
Andy Cargill
Founder of Zapiet
Jessica was very helpful and patient with me that I am beginner with shopify so I need an extra care as she did. Thank you!
Thank you so much for your review and kind words.
It was my pleasure helping you today with some of the features of our Zapiet - Pickup + Delivery app
Please do jump back on our live chat if you have any other questions.
Cheers,
Jessica
A difficult company to work with and not very accommodating when it comes to issues with the app not being used.
Hi Mike,
Thank you for taking your time to leave a review on the app store. Our refund policy regarding app charges aligns with that of Shopify, that being that app charges are non refundable. However, we understand that each situation is different and we are always willing to go the extra mile to support our merchants. Unfortunately in this case you had the app installed many months past your use date that seen us unable to issue a refund or a credit. I understand that you are a seasonal store and I have reached out to you personally to understand if there is anything more we can do to support you.
Kind Regards,
Sam
This app is a life saver . Very intuitive, and well thought out. If you are stuck the support team is absolutely fantastic. Thanks Marija
Hi there,
Your lovely words are greatly appreciated. I was delighted to teach you about our app and help you set it up.
If you need us—we're here and eager to help you.
Have a lovely day,
Marija