Zapiet – Abholung + Zustellung
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This app is pretty confusing, especially when paired with the general confusion of Shopify itself, but the customer service is really wonderful. I talked with Lisa for over an hour on the chat function and she was wonderful and so helpful.
Hi there,
Thank you for taking the time to write a review! :)
It's been a pleasure working with you and so I'm even more glad to hear that I was able to help. If you ever need further assistance, please don't hesitate to reach back!
Best wishes and have a great holiday season!
Lisa
Works great. And when there are glitches, customer service is good. They respond within 24 hours, I'd say.
Super helpful customer service. They worked with me to solve multiple issues and get my site up and running
Hi there,
Thanks so much for your kind words!
I'm glad I was able to help—we're here if you need anything else.
Have a great day,
Marija
Support are great and respond quickly. I would love the option to bulk manage locations, other than that. Great application. Bogi specifically has been very helpful! :)
Hi,
Thank you for your honest feedback! Glad to hear you had positive interaction with our support team, this is really important to us.
We offer the ability to edit locations via CSV import for merchants on the Pro plan, however we do understand that where this works great for one business, it may not for another. We are constantly working on improving the the app based on our merchants' feedback about the features they want to see, so thank you for letting us know that this would be useful for you.
Best wishes,
Bogi
We have had quite a few teething problems with getting the app set up to our specific requirements and the customer service we have received has been fantastic. Communication from the support team has been excellent and always fast
This app has been pretty great for our online store! It allows us to take orders for local pick-up. It's fairly straight-forward to use and set up. Zapiet has been very responsive in their customer service and helping to address any issues we have. I would definitely recommend this app! Thank you Zapiet and all your great employees .
Support team is great however, we have been experiencing some issues related to updates by Shopify that have led to bugs and downtime. When it's working, it works great.
Hi Shawn,
Thank you for taking the time to leave us your honest and thorough feedback.
The issue you experienced with rates, is caused by an update made by Shopify. Shopify has changed the format they send some product data to us in the carrier request so our system was no longer able to process the request properly resulting in rates failing. This affected other apps as well.
As soon as we become aware of the issue, we posted about it on our status page advising merchants to use static rates until Shopify resolves the issue: https://status.zapiet.com/
If there is anything we can do to assist in the meantime, please do let us know and we would be absolutely delighted to help.
Thanks,
Ismail
A bit tricky to set up and get just right for your specific needs (we are a local flower shop), but once you get it going it works like a dream!
Hi there,
Thanks for your feedback! Glad to hear everything is working smoothly for you now!
Best wishes,
Bogi
A simple and effective app that does as it promises. Support was quick and helped us install and configure the app to our needs - so far so good!
Customer support is so helpful and kind! Appreciate that! Hoped that some bugs and issues can solved asap, to enhance the experience.
Hi Zoie!
Thank you so much for your kind words :) If there's anything we can help with please do not hesitate to reach out!
Hope you have a fantastic day!
Clemency :)