Zapiet – Abholung + Zustellung
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I had a problem with some settings over the weekend. I messaged tech support and received immediate help from Sam and the issue was resolved! Thanks. We love the app.
Stephane, offered the best customer service! I am a novice in the world of web design. I needed guidance on setting up Zapiet's delivery/ pickup app.
He gave me the best customer service, ever! I really needed help and he provided it. Thank you Stephane.
Sonia
Hi Sonia,
Thank you so much for the awesome review!
We're always happy to help and go the extra mile to meet and exceed our merchants' expectations. If you need any help, we'll be here for you.
-Steph
A fantastic and most useful app. We got excellent and speedy support from Andy to iron the kinks out. Highly recomended !
-Ilse Jacobsen team, Iceland
The app is great and the customer support is absolutely amazing. We were using another Local Delivery app that now seems so rudimentary after using Zapiet Store Pickup + Delivery. Ismail is fantastic. Incredibly knowledgable, fast to respond, very helpful, and super easy to work with. Plus, the Knowledgebase provided is awesome and easy to use.
This app is super useful for us, especially with all of our delivery zones. Great support as well when needed!
Hi Greg,
It was great chatting with you today and getting all of your settings "fixed up" for your store with our Store Pickup + Delivery & Delivery Rates by Zip Code apps.
If you have any questions down the road, please do not hesitate to send us a message.
Cheers,
Jessica
A lot of excellent features and high customization packed into one neat little app. Fabulous support available too if you do encounter any problems.
Really good service, always there to help when you have a question and are quick to fix things or help. The app itself is brilliant, really flexible and covers all delivery options.
Hi Katie,
Thank you very much for taking the time to leave a review!
It was really nice chatting with you and getting your store switched over to our Rates Function for our Zapiet - Pickup + Delivery app.
If you have any questions or need any assistance, please do not hesitate to send a message.
Cheers,
Jessica
The first agent that assisted was delayed in helping. When I deleted the app out of frustration for paying for something I couldn't use, due to it not even being looked at for 7 days after having access to my store.. the SAME day Robert Fhu replied to my email, got in there, and within hours my problem with coding was solved. Even on a new theme I was in the middle of making because I was revamping my store to accommodate not having the app. I am super impressed with him, and am now a continued customer after 3 years, and hopefully many more to come!!
This app has gotten better and better, and support has really been amazing. We had some issues starting out, but now I can't imagine what we'd do without this app!
Hi Dylan,
Thank you for your review and kind words about our Zapiet - Pickup + Delivery app and our support team
Please do not hesitate to reach back out if you have any questions or need any assistance.
Kind regards,
Jessica
As mentioned in my private reply to you, i've got a couple of options that can resolve your issues and would love your feedback on them.
I look forward to continuing to work with you and seeing this review turned around :)
Kindest,
Andy Cargill
Founder of Zapiet
For two years, Zapiet has powered my Shopify store's delivery options flawlessly. Their customer service is top-notch—swift and efficient. Plus, Jessica's support has been invaluable for streamlining operations. Highly recommended for both functionality and service!
Hi there,
Thanks so much for sticking with us along the way & for your recommendation!
Best wishes,
Bogi