Zapiet – Abholung + Zustellung

Zapiet – Abholung + Zustellung

Rezensionen (1.609)

Gesamtbewertung
4,8
Anzahl pro Bewertungsstufe
  • 89 % der Bewertungen sind 5 Sterne
  • 5 % der Bewertungen sind 4 Sterne
  • 1 % der Bewertungen sind 3 Sterne
  • 1 % der Bewertungen sind 2 Sterne
  • 4 % der Bewertungen sind 1 Sterne
9. Januar 2021

Zapiet performs all of the pickup & delivery tasks that i need in my store. I thought they were so complex and setup would be a nightmare but the very best thing about this app is its customer service. I definitely recommend doing the initial setup appointment, because it really helps with the learning curve. My "merchant success specialist" Charlie was amazing and not only did we have a nice time on the phone but she walked me through setting up every aspect of my app that i needed done, which not only was super helpful, to see her do it, but it also left me totally capable of now working the app on my own.

Little River Cooperative
Vereinigte Staaten
Mehr als 3 jahre mit der App
Zapiet hat geantwortet 11. Januar 2021

Thank you so much for your lovely review!

It was a pleasure to meet you and setup your store with you - I'm so glad you have the confidence to run it yourself now.

Wishing you all the best with the business and we are always here should you need anything else.

Charlie

16. Oktober 2023

I'm a firm believer that what makes or breaks an app, is their support. Zapiet should get 10 stars for all the times they've made tweaks, answered questions and simply went above and beyond the scope of their app for me. Their turn around time is amazing and they know their stuff. Worth every penny!

Wet Nose
Vereinigte Staaten
Mehr als 3 jahre mit der App
Zapiet hat geantwortet 23. Oktober 2023

Hi Sheila,

Your review has brought me joy, I appreciate your warm words! It is wonderful to hear that we have managed to offer you the product and support you expect.

You are welcome to reach us for any assistance you might need!

Warm regards,
Pavlo

Bearbeitet am 7. August 2023

Support is super quick and really helpful. Had an emergency with my checkout and Zapiet support sorted me out within 5hrs. Woohoo!

Cuppin's
Schweiz
Mehr als 3 jahre mit der App
Zapiet hat geantwortet 28. April 2020

Hey Cuppin's,

Thanks so much for your feedback. I really appreciate your honesty.

We did in fact stop our installs for almost two weeks and it actually dramatically increased our support requests. Aside from that we also have many merchants who install the app without requiring any support. It would be unfair on them to hold back their businesses.

I will reply personally to your support tickets within the next couple for minutes and we can get your issues resolved together :)

Kindest regards,

Andy Cargill
Founder of Zapiet

30. September 2023

María Fernanda Banegas fixed my problem with one communication!! I so appreciate her ability to understand my problem and take action without a 4 day lag.

Very helpful.

Windowsill Pies
Vereinigte Staaten
Mehr als 3 jahre mit der App
Zapiet hat geantwortet 4. Oktober 2023

Thank you so much for your kind words it was a pleasure assisting you!
Should you need anything else down the road do not hesitate in reaching back here. We are always happy to help 💚

María

9. November 2023

Not so much to say about this APP! It is amazing what you can do with that, and the value you get for the price you pay it's absolutely correct. Customer service it's very helpful.

Mangiobevo
Schweiz
Mehr als 3 jahre mit der App
Zapiet hat geantwortet 12. November 2023

Hi Alessio,

Thank you for taking the time to leave a review, it is very much appreciated

It was my pleasure to help you set up all your rates within our Zapiet - Pickup + Delivery app so that they all generate correctly to checkout (depending on the method your customer chooses on your cart page).

If you have any other questions, please do not hesitate to reach out.

Kind regards,
Jessica

25. April 2021

This app allowed us to get curbside and delivery up and running in days! It has all the options we needed.

Lumetta Fresh Market
Vereinigte Staaten
Mehr als 3 jahre mit der App
Zapiet hat geantwortet 27. April 2021

Hi Steve,

We're happy to hear our app has been a great fit for you!

Our support team is always here to help should you need anything.

Have a great day!

Flora

Bearbeitet am 15. November 2024

Special thanks to Jeanette for her assistance with my issue. She helped me resolved my issue in a very timely manner.

Sammy Cheezecake
Vereinigte Staaten
Mehr als 3 jahre mit der App
Zapiet hat geantwortet 6. Juli 2021

Thank you so much for your kind words! It was my pleasure to assist you and ensure your issue was resolved quickly. Please don’t hesitate to reach out if you ever need help again—I’m always happy to assist!

-Jeanette

Bearbeitet am 3. März 2024

Once again - Zapiet support was awesome in helping get up and running again quickly.

Jensen Reserve
Vereinigte Staaten
Mehr als 3 jahre mit der App
Zapiet hat geantwortet 26. August 2020

Hey Guys,

Thank you so much for the amazing review, Sandy was delighted to hear that she had yet another happy customer!

Our whole team is really passionate about helping our customers and this has been super evident in our recent reviews.

If there is anything else we can assist you with, please do not hesitate to let us know :)

Thanks,

Ronan

Bearbeitet am 24. Oktober 2023

We had some trouble using this app at first but this was several years ago and the app developers have gone above and beyond to help us since. They respond very quickly and are extremely helpful and knowledgable taking the time to really look through your needs and help apply the necessary fixes where they need to go. We are so impressed and love using this app. Highly recommend if your shop needs a pick up and shipping option!

Meet The Source
Vereinigte Staaten
Mehr als 3 jahre mit der App
Zapiet hat geantwortet 17. September 2020

Hi Roxanne,

Thank you so much for your kind updated review.

I am delighted to hear that you have had a great experience with our Zapiet - Pickup + Delivery app over the last few years.

If you have any other questions or need any further assistance, please do not hesitate to reach out.

Kind regards,

Ronan

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* POST COVID-LOCKDOWN UPDATE - SEPT 2020 *

Hi Meet The Source,

Thanks so much for your feedback! I'm truly sorry for the poor experience you had back in May.

As i'm sure you can imagine demand for our app skyrocketed exponentially this year. We certainly struggled to keep up both technically and on the support front as we just wasn't prepared.

We have since grown our team and have implemented a huge number of process and technical improvements. As you will see from our recent reviews we have successfully scaled and are back on top form.

I have documented the improvements we made at length in this blog article: https://www.zapiet.com/post/surviving-the-pickup-ocalypse.

I'd be more than happy to personally hop on the phone with you anytime to help get you setup and clear up any questions you may have about the app or our business.

I hope to hear from you soon :)

All the best!

Andy Cargill
Founder of Zapiet

3. Februar 2022

Great app and even greater team here to help very fast, finding fitted solutions to each problems. Worth the spending !

Philippe Conticini
Frankreich
Mehr als 3 jahre mit der App
Zapiet hat geantwortet 3. Februar 2022

Hi Tom,

It was a pleasure assisting you today with your store and finding the best solution for you guys 🙏🏻 Please do not hesitate to reach out down the road should you need any assistance. We are always happy to help in any way we can ✨

Best,

Maria