Zapiet – Abholung + Zustellung
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Was great, until they removed the date selector tool. Now it takes me 5 minutes to sort my orders on any given day.
Hi there,
I appreciate you taking the time to leave a review for our Zapiet - Pickup + Delivery app
If you have any other questions or need any further assistance, please do not hesitate to send us a message.
All the best,
Jessica
This was the worst app experience I've ever had. I asked the support team about if the app will accommodate my issue before completing installation. My issue was related to multiple shopify locations. I wanted to allow customers to purchase online and pick up at whichever location they preferred regardless of where the inventory was located and to eliminate the double charge for shipping from multiple locations. I was mislead to think it would solve my issue and then told to switch to an annual plan with shopify. I did and spent over a week working with support to get things to work as they should. When it kept having issues, I asked support again for help and was finally told that it was a shopify issue and that the app cannot override their functions. Why mislead me to switch to an annual subscription, install the app, set up all the settings and spend an entire week with support to fix an issue that was never going to be fixed in the first place? I've never written a review but this was infuriating. Do not download this app if you are trying to solve the same issues as me. Worst experience ever.
Hi there,
Thank you so much for taking the time to provide feedback on the App Store! We really appreciate your honest opinion as it helps us to improve our product for our users. The change to your plan that our support agent suggested to you has saved several hundred dollars this year by subscribing to Shopify annually. I have reached out to you personally, and I'm confident that with a few steps we can have your issues resolved in no time.
Kindest Regards,
Sam
Unfortunally this app is very unstable. Three times in 3 weeks their app has been down, which made it impossible for customer to buy anything on our webpage... There is also no 24h Support, so when the app is down, you can just wait and hope. Sorry, you lost me as customer
Hi Lani,
It's Andy here the Founder of Zapiet. I just wanted to express my sincerest apologies for the issues you have faced recently whilst using the app. Our infrastructure has certainly been hit hard recently with the surge in demand of deliveries and pickups.
After some thorough investigation we have discovered that each of the three downtime periods you mentioned were caused by a single stores sheer volume of traffic. The merchant is a national supermarket chain with ties to Masterchef. When Masterchef airs each week, people start ordering on mass. That's why the downtime has been consistantly the same day and time of the week. We have now migrated this particular merchant to their own server so not to effect other users of the app.
Behind the scenes we have also rapidly been rewriting all key parts of the app to improve stability as well as performance. Tomorrow I will be sending an email to all existing merchants detailing the exact steps we have taken to mitigate these issues going forward.
With regards to customer support please feel free to contact me directly on andy@zapiet.com should you feel you aren't getting a response from my team in a timely manor, or for any other issues or questions you have.
I'm looking forward to hearing from you soon :)
Andy Cargill
Founder of Zapiet
www.zapiet.com
Very bad customer services still waiting for a respond and nothing. I dont know why they don't answer in the chat
Overpriced, their app doesn't work, and it takes days to hear back from anyone when using their "live chat"
Hello Brandon,
Thank you for taking the time to share your feedback, and I'm genuinely sorry to learn that your experience with our app did not meet your expectations. I noticed that you mentioned everything was working fine in your last comment to my support team, and I would appreciate the opportunity to understand the specific issues you encountered in more detail.
My colleague Herman has reached out to you to understand what your remaining issues are, and I have personally assigned your conversation to another colleague who will be available all weekend in a US time zone.
I look forward to resolving any issues you have and having an experience with Zapiet that I know is possible.
Regards,
Sam Forde
Merchant Success Manager
A difficult company to work with and not very accommodating when it comes to issues with the app not being used.
Hi Mike,
Thank you for taking your time to leave a review on the app store. Our refund policy regarding app charges aligns with that of Shopify, that being that app charges are non refundable. However, we understand that each situation is different and we are always willing to go the extra mile to support our merchants. Unfortunately in this case you had the app installed many months past your use date that seen us unable to issue a refund or a credit. I understand that you are a seasonal store and I have reached out to you personally to understand if there is anything more we can do to support you.
Kind Regards,
Sam
Upon install seemed like it would work great and do what I needed. I am transitioning my business online and can only deliver within a certain radius. I installed and set everything up and when I put a zipcode in the homepage validator it pops up fine per my requirements however, once I get to checkout if I change the address I can still make the purchase even though it is outside the delivery range. Reached out to support and they requested access to my account and I have yet to hear back from them after asking for an update three times. Seemed promising but support is not helpful at all, seems they try to make contact to make it seem like they are resolving your issue only to leave you high and dry.
* POST COVID-LOCKDOWN UPDATE - SEPT 2020 *
Hi The Yard Co,
Thanks so much for your feedback! I'm truly sorry for the poor experience you had back in May.
As i'm sure you can imagine demand for our app skyrocketed exponentially this year. We certainly struggled to keep up both technically and on the support front as we just wasn't prepared.
We have since grown our team and have implemented a huge number of process and technical improvements. As you will see from our recent reviews we have successfully scaled and are back on top form.
I have documented the improvements we made at length in this blog article: https://www.zapiet.com/post/surviving-the-pickup-ocalypse.
I'd be more than happy to personally hop on the phone with you anytime to help get you setup and clear up any questions you may have about the app or our business.
I hope to hear from you soon :)
All the best!
Andy Cargill
Founder of Zapiet
The support response times for this application with our team have been horrible.
The service team seems to all run in EU time and have zero bandwidth to provide support in NA hours. We've tried calling or chatting even in EU hours and they do not answer, pick up the phone or reply in a timely manner. We had one call back last week and now they've disappeared...
For now,... a lot to be desired. HIGHLY UNRESPONSIVE.
Hi there,
Thank you for your feedback.
I am really sorry to hear that you had trouble getting in contact with our support team.
We do have team members in the NA time zone and while we are normally highly responsive on our live chat and phone support, these support channels have become increasingly busy in the run up to Christmas which unfortunately meant there was some delay in responding to queries.
I reviewed your ticket and it appears that my colleague Robert called you and is helping you to resolve any outstanding issues.
We hope to provide you with a better support experience going forward.
Kind regards,
Ronan
I understand that due to the current climate, support staff is overwhelmed. We have had nothing but issues since we installed the app and very little service to help fix the issues. We recently designed a new theme for our store and the integration with Zapiet was unsuccessful. These apps must offer phone support to resolve issues! An email exchange is far from helpful.
* POST COVID-LOCKDOWN UPDATE - SEPT 2020 *
Hi Elegant Affairs Caterers,
Thanks so much for your feedback! I'm truly sorry for the poor experience you had back in May.
As i'm sure you can imagine demand for our app skyrocketed exponentially this year. We certainly struggled to keep up both technically and on the support front as we just wasn't prepared.
We have since grown our team and have implemented a huge number of process and technical improvements. As you will see from our recent reviews we have successfully scaled and are back on top form.
I have documented the improvements we made at length in this blog article: https://www.zapiet.com/post/surviving-the-pickup-ocalypse.
I'd be more than happy to personally hop on the phone with you anytime to help get you setup and clear up any questions you may have about the app or our business.
I hope to hear from you soon :)
All the best!
Andy Cargill
Founder of Zapiet
I'm so disappointed.
Their service level is so poor.
it takes them 3-4 days to answer questions, they are very unavailable.
Too bad .. because they have good features.
Hi Sela,
Thank you for your feedback.
I have now resolved your outstanding issues and responded to you via your ticket.
I would like to apologize for the delay in getting this resolved, I reviewed your ticket and I can see that you responded almost 2 days ago.
Our support team has been busier than normal in the run up to Christmas and our response times have increased above our usual "less than 24 hours" and for that I am truly sorry.
I look forward to providing you with a better experience going forward.
Kind regards,
Ronan