Zapiet – Abholung + Zustellung

Zapiet’s Store Pickup + Delivery app has allowed us to offer a much wider array of products and services to our customers. Having the app running on our website when the pandemic hit saved our business. With only a couple quick configuration changes, we were able to seamlessly transition to curbside pickup & expanded local delivery - successfully moving the bulk of our business from our retail storefront to the website, overnight. Zapiet’s tutorials & help center are great for setup and troubleshooting, but in addition to these comprehensive resources is an excellent support team. They are quick to respond, incredibly knowledgeable, and happy to help. I’ve had the pleasure of receiving assistance from Sebastian on their support team on multiple occasions. He stands as an example of the best in customer service out there. He has not failed in solving each of my issues quickly and completely, even going above and beyond to assist with customizations for our particular business’ needs. While I think the app is an essential expansion of Shopify’s offerings for any business, my support experience alone would have me recommending the app. This is a development team keenly focused on their users’ satisfaction and success.

This is my first review of any Shopify app, and with good reason. I am incredibly reluctant to offer my opinion on any app as none have stood out enough for me to do so.

I can say, without a doubt, Store Pick Up and Delivery is the best app on the market. The incredibly customer service is a testament of how solid the boys background knowledge in the delivery/pickup field is.

Customer service 10/10
App support 10/10
App quality 10/10
Functionality 10/10

Specifically, Sam has helped me get not 1 or 2, but 88 post codes (zip codes) up and running in my store for Local Delivery within the Perth Metro area, all within a extremely tight deadline.

The app support was incredibly supportive, detailed, easy to understand and nurturing.
No request was too big or difficult to handle, and anything that was not able to be handled within this app, a valid solution was offered.

I have loved having this app installed in my store and have tried many many others.

Thankyou both for your endless help!!

I have been using the solution for around a year now, great app and great support team. It is a bit pricy but it is definitely worth it!

I recently got this app, the customer support so far has been excellent, it's an easy to use app however if you aren't sure on something the customer support team are there to help :)

The app is great but the development team working behind it is absolutely incredible!

We had a very specific use-case that we wanted to put in place. Despite the confusing scenario Ronan and his team were very quick to respond to all of our questions and created a fantastic, robust solution for our shop.

Could not recommend the app or support team enough!

Thank so much guys! :)

I used Zapiet and it works very good and specially the service is always ready and good. I will suggest to everyone

This app works great, has all the options you should need for a local delivery service. The support is AMAZING, I usually receive a reply and a fix within an hour. Keep up the good work guys!

I had some difficulty installing the app at first but that wasn't anyone's fault - just bad timing. I sent them an email and got a response within 15 minutes and the support they offered was phenomenal! I have never experienced customer service like this from an IT organisation.

I couldn't run our store without this fantastic app. I spent a long time researching this as it's such an important element for us, and I couldn't find any other app that can do what this one does.

In short, a great app with a great support team behind it. I wouldn't hesitate to recommend.

We're still in the testing phases, but this app seems to do what it is supposed to do, and do it well!

Installation support via chat with Andrew was not only prompt, but friendly and on a Monday evening no less. Highly recommended!

Edit: had some issues getting this to work correctly (though I fully admit it might be user error) and ended up uninstalling. Will probably revisit with Andrew at a later date.

Double Edit: re-installed and working great, thanks to Andy for being persistent and making sure we were happy.

This App helps my operations team to establish priorities. It also leads my customers to educate and increase their satisfaction.