Zapiet – Abholung + Zustellung
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I use this app for store pick up. We are not currently delivering. I wish it integrated better with the Shopify reporting system, as trying to sort to find the pick up date and time on orders is a bit cumbersome. I did require assistance and had a great experience with the IT help person to solve my problem.
Hey there,
Thank you so much for your kind words!
It was a pleasure speaking with you and I'm glad we were able to get you setup with our preparation time feature quickly.
Stephane
The app itself is great and does all I need it to - the product specific cut offs and the ability to add more locations make it second to none. Everyone in the support team I've interacted with has been great, and this time specifically Jessica quickly resolved an issue for me when migrating to a new theme within a matter of minutes
Hi Ben,
Thank you very much for leaving such a lovely review.
It was so nice chatting with you today and if you have any other questions, please do reach out to the team
Best wishes,
Jessica
Support team is very responsive and helpful with setup and any issues that have arisen. Highly recommend this app.
Hi Katie,
It was my pleasure helping you today with the pickup feature of our Zapiet - Pickup + Delivery app
If you have any other questions or need any further assistance, please do not hesitate to send a message.
Thanks,
Jessica
We just installed the app, and the team was so helpful in getting the app configured with our theme.
Great application. Outstanding support, both Stephane & Chloé is incredible. Live support that awnsers all your questions whenever you need it.
Thank you very much for the awesome review Max!
We do our best to give our merchants the best possible experience when using our apps and of course, when lending a helping hand.
Stephane
After hours and hours of trying to figure out what was wrong with the widget. I started to realize that there was nothing wrong with the widget but my theme. Krystabel did so awesome in figuring out what was wrong. Definitely would have saved me so much time had I asked in the beginning. Great and lightening fast customer service! A+++
Hi Crystal,
Thanks for such an A+++ review!
It was a pleasure helping you out with our Zapiet - Pickup + Delivery widget and glad I was able to save you some time.
We try our best to serve you at lightning speed!
All the best,
Krystabel
We have been using this app for a year, and it has been a great fit for our needs. The app continues to be updated, and the customer service is excellent and responsive.
Hi!
Thank you for your fantastic review and your year of support! We're thrilled to hear that you've found our app Zapiet - Pickup + Delivery to be a great fit for your needs. We appreciate your kind words and we're always here to help with any questions or suggestions you might have. Cheers to many more years to come! 🎉
Warm regards
Betty
I absolutely loved speaking to Maria! She was kind, and helped me through all of my questions promptly. Honestly if I knew her face to face we would definitely grab a coffee together LOL! Seriously , I don't know why I didn't bring up my questions to her sooner , My website is working like a charm now. Thanks again!
Hello there,
Thank you so much for your kind words ❤️ it truly was a pleasure helping you out setting up our app. I can definitely picture us grabbing a cup of coffee!
Do no hesitate in reaching back should you need any assistance down the road 🙏🏻
Best wishes,
Maria
This is by far the most important app in our store. Functioning without it would be way more complicated than is now.
We are an eclair store. Customers place orders in advance quite very often. It's August 2021 and latest order to be processed, now in our system, is for May 2022.
Zapiet helps us manage our day to day orders, both with pickup and with Local Delivery.
I have probably tested all the apps offering similar functionality, and this one is by far the best.
Support is amazing, the list of features is quite very long and I have started to appreciate all of them.
The app can be better though. If you will use it long enough you will realize that developers are not using it. They just rely on the customer's feedback to make it better. Because of this, sometimes, there is a difference in what developers think customers will need and what really customers need.
If I would be them I would start a shop to sell real products, just for the sake of feeling what a customer feels.
However, as it is, the app is amazing and extremely valuable for us.
Thanks to the developers for building it.
Hi there,
Thank you so much for your kind words, I am delighted to hear that you tested all similar apps and you found ours to be the best app on the market.
When it comes to developing features, our customers feedback is extremely important to us, we develop features based off customer demand, we prioritise the development of the most highly requested features as this allows our customers voice to directly influence the features we develop.
I will reach out to you directly to discuss what features you would like to see added to our app.
Thank you again for the wonderful review.
Have a great day.
Kind regards,
Ronan
Awesome app, awesome experience. This app has totally changed the way we run our business and has led to a much more positive customer experience and increased sales. Andy and his team will work with you to provide personalized support to make sure that you are satisfied and the app works the way you need it to. If you're considering offering in-store pickup or local delivery stop searching and get this app!