Zapiet ‑ Pickup + Delivery , 1.393 Rezensionen

Gesamtbewertung
4,8
Anzahl pro Bewertungsstufe
  • 88 % der Bewertungen sind 5 Sterne
  • 5 % der Bewertungen sind 4 Sterne
  • 1 % der Bewertungen sind 3 Sterne
  • 1 % der Bewertungen sind 2 Sterne
  • 5 % der Bewertungen sind 1 Sterne
Bearbeitet am 27. November 2018

I had been using Squarespace as my online store for a few years and got tired of not having the pick-up and delivery functionality I needed for our online flower shop. I did a little research into Shopify and found this Zapiet Store Pickup + Delivery app that could handle all the details we needed in our check out process. It was super easy to install and I was surprised at how precise you could get with delivery times and advance notice windows. I had a bit of a problem when I first launch the site but the support team was able to fix the problem pretty immediately. So far I'm a happy customer!

wyldeflowers
Vereinigte Staaten
Etwa 3 jahre mit der App
20. Dezember 2021

This app is pretty confusing, especially when paired with the general confusion of Shopify itself, but the customer service is really wonderful. I talked with Lisa for over an hour on the chat function and she was wonderful and so helpful.

glutenfreegoat
Vereinigte Staaten
Mehr als 2 jahre mit der App
Zapiet hat geantwortet 21. Dezember 2021

Hi there,

Thank you for taking the time to write a review! :)

It's been a pleasure working with you and so I'm even more glad to hear that I was able to help. If you ever need further assistance, please don't hesitate to reach back!

Best wishes and have a great holiday season!

Lisa

Bearbeitet am 28. März 2023

Fonctionne correctement, pas toujours facile à configurer, mais le support est présent et de qualité pour nous assister

Pâtisserie Rolland
Kanada
Mehr als 2 jahre mit der App
8. Juni 2021

Super helpful customer service. They worked with me to solve multiple issues and get my site up and running

Liberty Coca-Cola Delivery
Vereinigte Staaten
Mehr als 2 jahre mit der App
Zapiet hat geantwortet 8. Juni 2021

Hi there,

Thanks so much for your kind words!

I'm glad I was able to help—we're here if you need anything else.

Have a great day,

Marija

30. Januar 2019

Works great. And when there are glitches, customer service is good. They respond within 24 hours, I'd say.

Jones Coffee Roasters
Vereinigte Staaten
Mehr als 2 jahre mit der App
Bearbeitet am 19. Juli 2021

Support are great and respond quickly. I would love the option to bulk manage locations, other than that. Great application. Bogi specifically has been very helpful! :)

Accessories.Ford.com
Vereinigte Staaten
Mehr als 2 jahre mit der App
Zapiet hat geantwortet 10. Mai 2021

Hi,

Thank you for your honest feedback! Glad to hear you had positive interaction with our support team, this is really important to us.

We offer the ability to edit locations via CSV import for merchants on the Pro plan, however we do understand that where this works great for one business, it may not for another. We are constantly working on improving the the app based on our merchants' feedback about the features they want to see, so thank you for letting us know that this would be useful for you.

Best wishes,

Bogi

10. Oktober 2021

We have had quite a few teething problems with getting the app set up to our specific requirements and the customer service we have received has been fantastic. Communication from the support team has been excellent and always fast

Aberdeenshire Larder
Vereinigtes Königreich
Etwa 2 jahre mit der App
Bearbeitet am 15. April 2020

This app has been pretty great for our online store! It allows us to take orders for local pick-up. It's fairly straight-forward to use and set up. Zapiet has been very responsive in their customer service and helping to address any issues we have. I would definitely recommend this app! Thank you Zapiet and all your great employees .

Mama Mel's Bread
Vereinigte Staaten
Etwa 2 jahre mit der App
Bearbeitet am 15. März 2022

Support team is great however, we have been experiencing some issues related to updates by Shopify that have led to bugs and downtime. When it's working, it works great.

BALLOONERY.COM
Kanada
Etwa 2 jahre mit der App
Zapiet hat geantwortet 15. März 2022

Hi Shawn,

Thank you for taking the time to leave us your honest and thorough feedback.

The issue you experienced with rates, is caused by an update made by Shopify. Shopify has changed the format they send some product data to us in the carrier request so our system was no longer able to process the request properly resulting in rates failing. This affected other apps as well.
As soon as we become aware of the issue, we posted about it on our status page advising merchants to use static rates until Shopify resolves the issue: https://status.zapiet.com/

If there is anything we can do to assist in the meantime, please do let us know and we would be absolutely delighted to help.

Thanks,

Ismail

Bearbeitet am 5. Mai 2021

A bit tricky to set up and get just right for your specific needs (we are a local flower shop), but once you get it going it works like a dream!

Bowen's Botanicals
Vereinigte Staaten
Etwa 2 jahre mit der App
Zapiet hat geantwortet 10. Mai 2021

Hi there,

Thanks for your feedback! Glad to hear everything is working smoothly for you now!

Best wishes,

Bogi