Zapiet ‑ Pickup + Delivery , 1.392 Rezensionen

Gesamtbewertung
4,8
Anzahl pro Bewertungsstufe
  • 88 % der Bewertungen sind 5 Sterne
  • 5 % der Bewertungen sind 4 Sterne
  • 1 % der Bewertungen sind 3 Sterne
  • 1 % der Bewertungen sind 2 Sterne
  • 5 % der Bewertungen sind 1 Sterne
27. September 2018

A simple and effective app that does as it promises. Support was quick and helped us install and configure the app to our needs - so far so good!

OPUS Design
Australien
Etwa 2 jahre mit der App
6. September 2022

Customer support is so helpful and kind! Appreciate that! Hoped that some bugs and issues can solved asap, to enhance the experience.

GreenPrice
Sonderverwaltungsregion Hongkong
Fast 2 jahre mit der App
Zapiet hat geantwortet 7. September 2022

Hi Zoie!

Thank you so much for your kind words :) If there's anything we can help with please do not hesitate to reach out!

Hope you have a fantastic day!

Clemency :)

Bearbeitet am 27. Oktober 2022

*Updated as issues have been resolved* We've been using Zapiet since day 1 and it as great when we first began using it, but there has been too many issues recently. Tags are not generated properly, causing confusion between store pick up and delivery orders. This ultimately affects our delivery service's system as well. This has been an on-going issue for over 4 months now and has yet to be resolved. When asked, Zapiet attributes the cause to Shopify and vice versa. Now we are having issues with specific product preparation times--all of the prep times got removed for 30 of our products x 4 location, and when we try to update/add the prep times, they disappear. Customer support used to be quick, but recently, we've been getting responses only once per day. For the monthly price we are paying currently, it does not really justify the service received. Would revise rating if these issues are actually resolved.

Daan Go Cake Lab
Kanada
Fast 2 jahre mit der App
Zapiet hat geantwortet 5. Oktober 2022

UPDATE: 26th Oct 2022

Andy here the Founder and CEO of Zapiet. I come baring good news!

Shopify deployed an update on the 14th October which resolves the issues you have been facing regarding the attribute issues. The fix has now been live for a couple of weeks and proving to work wonders!

I'm truly sorry it took so long to get this issue resolved. Unfortunately in this case the timing of the solution was totally out of our control.

You can now continue to use the app flawlessly :)

Kind regards,

Andy Cargill
Founder & CEO

Thank you for sharing your feedback.

We’re sorry your experience didn’t match your expectations. Please know that this situation is an exception: As you can see on other reviews, we’re known for our great service and for taking ownership and caring deeply about our merchants. The issue with the tags and details caught us off guard as it is a result of Shopify’s latest checkout updates. Unfortunately, without Shopify’s help, we have our hands tied but we’ll continue working with them to get a fix as soon as possible. We’ll be sure to share your feedback with their team.

The issue with the preparation time essentially stemmed from a problem that only occurred in production rather than our testing phase, something however minor, we always do run the risk of happening when deploying updates to the app.

We also faced a headwind with some sickness in the support team as well as some few people travelling back from our first ever meet-up resulting in our response times being longer than usual.

If you still have any concerns, you may reach us anytime. Again, thank you for your feedback!

Kind regards,

Ismail

Bearbeitet am 18. April 2020

There's been a few ups and downs with the plugin, but overall it's giving my high traffic store the functionality to offer more ways of selling and fulfilling. There's been a few bumps, but the support team has been there to help. Overall, I'd recommend trying it.

Steeltown Garage Co.
Kanada
Fast 2 jahre mit der App
Zapiet hat geantwortet 26. November 2019

Hey guys,

Thanks so much for leaving your feedback. I have just checked our support logs and it appears that all of your issues were promptly resolved by my support team. It's great to see that you still have our app installed more than a year on.

Your continued support truly means the world to us :)

Thanks again,

Andy

15. März 2022

It's great. Adds a functionality that is oddly missing out of the box with Shopify. But Zapiet knocks it out of the park with lots of features and functions. It might be a tad complicated to set up, but the support team is always there to help.

Love Handle SG
Singapur
Fast 2 jahre mit der App
Zapiet hat geantwortet 18. März 2022

Hi,

Thanks for taking the time to leave us this review! Really glad we were able to help you set the app up, we know it can take some time but it's worth it to get it right :) and that's what we're here for!

Best wishes,

Bogi

13. Februar 2019

The Help Team at Zapiet was very responsive and worked with me to answer my questions so that I was able to successfully update my shopping platform. I really appreciate the Zapiet team!

Local Roots NYC
Vereinigte Staaten
Mehr als ein jahr mit der App
Bearbeitet am 6. Juli 2020

Great for when you offer an array of things like delivery, shipping, and in-store pick-up, like our store does. Their app handles it all.

WildFlora
Vereinigte Staaten
Mehr als ein jahr mit der App
Bearbeitet am 22. Mai 2020

Honest review: The platform works great if you use it "as is". Unfortunately there is no technical support number to call and all correspondence is done via email. We finally received support from someone named Sam and he/she was awesome because Sam addressed all the issues as opposed to looking at one support ticket and telling us to file a new ticket for the other issues. It only makes sense that all the issues are addressed because the app is unusable otherwise. Out of the box the app had bugs but Sam fixed them all for us and emailed us when he/she completed each milestone issue in a 4 hour window. This is the tech support we were waiting for. I do recommend this plug in from Zapiet. It is a good solution for restaurants.

Umami Fries, Inc.
Vereinigte Staaten
Mehr als ein jahr mit der App
27. Dezember 2021

we went though a long journey with this app, and their keen efforts to improve is really impressive. THANK YOU!

Tayybeh
Kanada
Mehr als ein jahr mit der App
Zapiet hat geantwortet 7. Februar 2022

Hi,
Thank you for sticking with us on this journey!
Best wishes,
Bogi

13. Januar 2022

Customer service has been very quick and efficient. Thank you. The app is helping us with customizations that we couldn't do w shopify alone, although i wish it were allowed to operate more fully (control over shipping address fields, etc) and not be forced to fit inside shopify restraints.

André’s Confiserie Suisse
Vereinigte Staaten
Mehr als ein jahr mit der App
Zapiet hat geantwortet 13. Januar 2022

Hi there,

Thank you for your review and kind words, it is very much appreciated!

If you have any other questions down the road, please do not hesitate to send us a message.

Thanks,
Jessica