Zapiet – Abholung + Zustellung
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Being told that I have to upgrade shopify because their check out doesn't support subscriptions....but it's worked before today...I would try and get to the bottom of whether its a money spinning con but with he 'help team' taking 15 minutes to respond each message this app is entirely not worth it. Refund please!!!!
Thank you for sharing your feedback with us. We're truly sorry to hear about your recent experience and any frustration it may have caused.
To clarify, the issue you're encountering is due to the way Shopify's checkout process handles rates when using subscription apps alongside our Zapiet - Pickup + Delivery rates. Unfortunately, Shopify's system tends to load the cheapest rate available, which can cause conflicts with the specific method selected in our widget.
The upgrade to Shopify's Carrier Service API is necessary to resolve this issue, and we understand this can be an inconvenience. However, please know that we do not receive any financial benefit from you upgrading to use this API. Our goal is to ensure that our app functions smoothly and provides the best possible service for your business.
Regarding the response time from our help team, we replied to your message in under 10 minutes (6 minutes to be exact). We strive to provide quick and efficient support, something that many support teams often cannot achieve.
We'd like to assist you further and explore potential solutions to your concerns. Please reach out to our support team again, and we'll do our best to address your issues promptly.
Best regards,
Ismail
Potential buyers should approach Zapiet with caution due to significant issues with customer service responsiveness. While the platform offers robust features for managing local deliveries and pickups, frequent problems require human intervention that is often difficult to access. I often have to wait hours to get issues resolved during which my customers are unable to complete purchases, resulting in lost sales. Unless Zapiet improves its support infrastructure to provide more reliable and timely assistance, businesses reliant on seamless online transactions may find the risk of downtime unacceptable.
Response to Claudia: Thanks for the response. You mentioned that the problem is related to multiple shipping profiles, which is typically advised against due to potential complications. However, I am not aware of any multiple shipping profiles I have set up because my entire setup was done using Zapiet customer help. If there are indeed multiple profiles, it was configured based on their advice.
Additionally, this does not align with what the service representative initially identified as the problem. The representative indicated that my customers were bypassing the widget and not seeing the options for checkout. Resolving this specific issue is crucial for my business operations. I was sent a link to directions that did not work.
I would greatly appreciate your assistance in addressing both the widget issue and the potential multiple shipping profiles, if they exist. I look forward to hearing back from someone who can help me with these matters.
Hi Elizabeth,
Thank you for your feedback. We apologize for any inconvenience caused by our customer service and its impact on your business. Providing reliable and timely support is a top priority for us.
Upon reviewing your case, we found that in the five most recent chats, our response times were 40 minutes on a Sunday and 12 minutes on a weekday. Regarding the issue mentioned in your original review about multiple shipping profiles, we generally advise against this practice due to potential complications, as explained in detail in this article: https://support.zapiet.com/en/articles/8644299-multiple-shipping-profiles-zapiet-pickup-delivery-rates
Please note that your shipping profiles can be found in Shopify's Settings > Shipping and Delivery, where you currently have 7 profiles. The creation and management of shipping profiles falls outside the scope of our support, as we do not have insight into how your store organizes these profiles. Our app only provides rates for these profiles.
In your updated review, you mentioned customers bypassing the widget. It appears that communicating through the review page has not been beneficial for either you or our app. We are disappointed by the 1-star review and concerned that you are still facing ongoing issues.
Instead, we would like to propose a screensharing call where we can test your store and troubleshoot any issues together with you. If you have any questions about shipping profiles or how our app functions, we can also clarify these during the call.
We have reached out to inquire about your availability.
Kindest regards,
Klaudia from Senior Support
writing and asking for about an hour simple questions just wanted to know if the app can help me with the issues i have on my store....no support no answers they are active they write things that are not related to waht im asking....im happy i didnt start paying cause there is not support here at all!!
Hi there,
Sam here, Head of Support at Zapiet. Thank you for taking your time to leave your feedback here on the app store. Looking at the logs internally here my team were super responsive to you? Your first message was fully responded to within the first 13 minutes. When your case needed to be escalated, this was done so within 20 minutes. My team then continued to reach out to you over a 48-hour period to check if this had resolved your issue or if you needed any other assistance, to which we did not hear anything back until you uninstalled the app.
We are more than happy to assist you and I know Zapiet Pickup + Delivery is the most feature rich solution in the marketplace. We would love for you to try our app again and have sent you a personal message to see if we can make that possible.
Regards,
Sam Forde - Head of Support
unistall before trial finish but their still will charge you the bill...when u complaint with shopify , their ask me talk to direct to app developer. WHen can get it the refund and who urs are going to contact? no receive any email from urs at all??
Hi there,
Sorry to hear that you were mistakenly charged before the end of your trial.
We have now issued a full refund and I have sent you an email directly in case you have any questions.
-Ronan
Was great, until they removed the date selector tool. Now it takes me 5 minutes to sort my orders on any given day.
Hi there,
I appreciate you taking the time to leave a review for our Zapiet - Pickup + Delivery app
If you have any other questions or need any further assistance, please do not hesitate to send us a message.
All the best,
Jessica
Overpriced, their app doesn't work, and it takes days to hear back from anyone when using their "live chat"
Hello Brandon,
Thank you for taking the time to share your feedback, and I'm genuinely sorry to learn that your experience with our app did not meet your expectations. I noticed that you mentioned everything was working fine in your last comment to my support team, and I would appreciate the opportunity to understand the specific issues you encountered in more detail.
My colleague Herman has reached out to you to understand what your remaining issues are, and I have personally assigned your conversation to another colleague who will be available all weekend in a US time zone.
I look forward to resolving any issues you have and having an experience with Zapiet that I know is possible.
Regards,
Sam Forde
Merchant Success Manager
No support!!. Sent email at the beginning of April, we are in May and my issue still not sorted.
This is unacceptable. My store is busier than ever and because of the lack of support it is slowing down my delivery process.
* POST COVID-LOCKDOWN UPDATE - SEPT 2020 *
Hi A&T Cooper,
Thanks so much for your feedback! I'm truly sorry for the poor experience you had back in May.
As i'm sure you can imagine demand for our app skyrocketed exponentially this year. We certainly struggled to keep up both technically and on the support front as we just wasn't prepared.
We have since grown our team and have implemented a huge number of process and technical improvements. As you will see from our recent reviews we have successfully scaled and are back on top form.
I have documented the improvements we made at length in this blog article: https://www.zapiet.com/post/surviving-the-pickup-ocalypse.
I'd be more than happy to personally hop on the phone with you anytime to help get you setup and clear up any questions you may have about the app or our business.
I hope to hear from you soon :)
All the best!
Andy Cargill
Founder of Zapiet
Recent update to the app broke our checkout experience!! I wrote into Zapiet asking for help because customers were entering their delivery addresses and Zapiet was throwing errors for them maybe 10% of the time. The Zapiet team updated the app to the most recent version, and then 100% of delivery orders started erroring out. My business depends on this app because online sales is our main channel, but it's constantly breaking and it's sooo frustrating.
One of our customers just asked me there is no option for pickup.. and I just checked there is no option for pickup and delivery... I'm very disappointed. I don't know when this issued was started. We didn't get orders from our site(just few a month, and I don't know how they placed order), and It is because it doesn't show option for pickup and deliver. The worst part is that this is not the first time for us.
Hi Wowsome Blossome,
Thanks so much for taking the time to leave your feedback. I have just checked in with my support team and it appears that they were able to resolve your issue within a matter of minutes of you reporting it.
We are wondering if you are perhaps having issues with your emails? We have sent you a number of replies since and have yet received no replies.
I hope to hear from you soon!
Andy Cargill
Founder of Zapiet
New site, trying to get app installed and integrations working with other apps listed as "integrations". Overall App advertises some great functionality but in reality it isn't a straight out of the box solution. Support is slow and responses are generic. Better documentation would help for integrations with other apps listed as integrations. Anyone know how to setup/troubleshoot integrations to Onfleet and Inuitive Shipping? No response from support on my requests.
* POST COVID-LOCKDOWN UPDATE - SEPT 2020 *
Hi MyULF,
Thanks so much for your feedback! I'm truly sorry for the poor experience you had back in May.
As i'm sure you can imagine demand for our app skyrocketed exponentially this year. We certainly struggled to keep up both technically and on the support front as we just wasn't prepared.
We have since grown our team and have implemented a huge number of process and technical improvements. As you will see from our recent reviews we have successfully scaled and are back on top form.
I have documented the improvements we made at length in this blog article: https://www.zapiet.com/post/surviving-the-pickup-ocalypse.
I'd be more than happy to personally hop on the phone with you anytime to help get you setup and clear up any questions you may have about the app or our business.
I hope to hear from you soon :)
All the best!
Andy Cargill
Founder of Zapiet