Zapiet – Abholung + Zustellung
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Very professional support and experience. Best choice ever for the shop!
Hello Carlo,
Thank you so much for taking the time to leave us this lovely review! Do not hesitate to write us back, if there is anything else we can help you with.
All the best,
Sandy
Betty took ownership of our setup issue from the start. She resolved the matter professionally and delivered extra value in the process. A resolution-driven experience.
Hi Stephen!
Thank you for the lovely review! Happy I could assist with configuring your rates with Zapiet - Pickup + Delivery app. We’re always here if you need anything.
Best regards
Betty
Srivastav was very helpful in resolving the issue and was very quick and polite. Srivastav also provided a loom video to assist with correcting the configuration settings.
It's a shame that initially so much time was taken up by "Zack" the AI bot prior to being escalated to a person. It would have been a much better customer experience if I was directed to a person initially.
Thank you so much for the wonderful 5-star review and for taking the time to share your experience.
I’m really glad I could help resolve the issue and that the Loom video helped get the configuration sorted so everything is working as expected.
I also appreciate you sharing your feedback about the initial interaction with the AI assistant. We’re continuously improving it, and feedback like yours helps us make the experience smoother and more efficient for everyone.
If you ever need anything in the future, I’m always here and happy to assist.
Srivastav
Absolutely top-notch experience with their customer support!
Hello Sezgin,
Thank you so much for taking the time to review our support. Do not hesitate to write me back, if there is anything else I can help you with!
All the best,
Sandy
I'm with this app for years for my store. The app works well for pickup/delivery options and the help centre is helpful. They also offer multiple languages, EN-FR for my store.
Hello S Lee,
Thank you so much for your wonderful words! I'm really happy I could assist you with the language setup. I also truly enjoyed chatting with you. Please feel free to reach out if you encounter any issues in the future.
Thanks again,
Rutvik
Works wonderfully and exactly what we needed. Had minor issues with set-up on my end (i had the wrong settings), but my support rep, Salaj, was wondeful. Super fast and friendly.
Greetings,
Thank you so much for the 5-Star review! I’m glad to hear the app is working exactly as you needed and that the inactive app issue was quickly resolved. It was a pleasure assisting you, and I truly appreciate your kind words about the support. We’re always here to help ensure everything runs smoothly for you.
Warm Regards,
Salaj
This app does exactly what it promises. The front-end display looks clean, clear, and professional, which is a big plus for customers.
What really stood out for me was the support. We accidentally broke something on our end, reached out, and got help almost immediately. They even logged into our store and fixed it for us — the whole thing took under 30 minutes. The chatbot is actually useful for quick issues too, and when the problem was more technical, a developer jumped in right away.
Overall: solid app, great UI, and genuinely impressive support.
Thank you so much for the detailed and thoughtful review! I’m really glad to hear the app is delivering what you expect and that the front-end experience has been a plus for your customers. We truly appreciate you taking the time to share your experience. Thanks again for choosing Zapiet – Pickup + Delivery, and we’re always here if you need anything further!
Warm regards,
Srivastav
Reported a translation glitch at checkout and it was resolved in just one day. Fantastic! I’ve been a loyal user since 2020 and it’s great to see the app constantly improving.
Hello Jayden,
Thank you so much for the kind review. We’re really happy to know you’ve been with us since 2020 and truly appreciate.
Please feel free to reach out anytime if you need help in the future. We’re always here for you, 24/7.
Warm regards,
Rutvik
Betty from Zapiet support team quickly resolved an issue I had been having with Zapiet and Shopify delivery rates. The problem was resolved quickly, correctly, and she even helped with another update I had been trying to do for our checkout.
Hi Alyssa!
Thanks so much for the great review! I’m glad I could help with the rates issue. Don’t hesitate to reach out anytime you need a hand.
Best regards
Betty
Zapiet is a very good app for managing local delivery in Shopify. The setup can be a bit challenging at the beginning, especially when configuring delivery rates and settings, but the support team was incredibly helpful. Rutvik assisted me patiently and guided me through the process step by step until everything was working correctly. The team was very efficient and responsive, and they made sure the issue was fully resolved. I truly appreciate their support and recommend the app for stores that need reliable local delivery management.
Hi Mercedes Ramirez,
Really appreciate your review! It was a pleasure assisting you. If you ever need anything in the future, I’ll be happy to help.
Best,
Rutvik