Zapiet ‑ Recogida + Entrega , 1.423 reseñas
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After 2 yrs of trying to figure out why they don't offer actual US support during US hours, I am now losing business due to their lack of response. Since it takes 24 hrs for response, and only on UK time, I'm removing it. I need an app that actually has US or scheduled support, and phone # which they do not, and help for my business. Not worth the $
Hi Lori,
Thanks for taking the time to provide your feedback, and for your continued support over the years.
We are a UK based company but do offer extended hours of support into US timezones now with our team growing significantly this past year. We now have coverage from 8am-8pm EST Monday-Friday and 9am - 6pm through weekends, and are rapidly working our way towards been able to offer 24 hour global support. Our average response time is currently less than five hours.
Saying that this week has been a challenge as the majority of our team have been attending the annual Shopify’s Developers conference to learn about the latest updates on how we can make Store Pickup + Delivery better and more feature rich in the future.
We also now have an inbound support number (+1 (718) 568-5560) that is available for you to call anytime should you require urgent assistance.
We’re truly sorry for any problems this weeks delays have caused you. Let’s work together to get things back on track.
Kindest regards,
Andy
Founder & CEO
Nous avons ajouté cette application à notre eshop pour pouvoir paramétrer au mieux nos livraisons & click&collect, la mise en route a été un peu laborieuse (ce qui explique la note, si j'vais pu j'aurais mis 4,5 ;) ) mais à chaque fois que nous avons eu un problème ou une question nous avons rapidement reçu aide ou réponse, et une fois que tout est fonctionnel l'app est juste top !
Great product, solved so many cart & checkout issues for us. Support team were a great help with hours of chat and emails.
Hi Stephen!
On behalf of our Zapiet team, thank you so much for such a thoughtful review!
It was a pleasure helping you with our Zapiet - Pickup + Delivery app and your checkout today.
Please reach out to our team whenever you require further assistance in the future.
Thanks for your time and have a great day ahead,
Krystabel
Very disappointed with this app. The app went down about a week ago and it hasn't been functioning properly since then, causing disruption to my business. Getting their support to respond to me is the most challenging task of all. It's been 4 days and 3 follow-ups with no response, not even an acknowledgment that they have received this email. On top of that, their support is only available during European hours. If you are going to be servicing US customers, you should have support during US timezomes. I'm paying for a service where I can't use one of it's most critical features...I'm looking for another solution now.
This app does exactly what we need it to do, and the support is awesome! We had a few questions that they were able to help us with quickly.
Luke from customer service was amazing, helped me within 2 min, I was panicking because I could not see my cart and in a matter of 10min it was up and running again, the app is easy to use and I am very pleased with the service. I would definitely recommend over the other calendar apps around (I have tried 3)
Hi Elias,
Thank you so much for the lovely review. I'm glad we were able to resolve your issue so quickly, and that you're enjoying using our app.
If If you ever need any further assistance, then we're just a message away.
Best wishes,
Luke
Oh Jessica was an amazing help. This app is just what we needed for our popup shops and allowed us to have both pickup and shipping without crippling our inventory offering
Hi there,
Thank you for your very kind words and lovely review.
It was a pleasure chatting with you earlier today and if you have any other questions or need any further assistance, please do not hesitate to reach out.
Best wishes,
Jessica
We have a brick & mortar and online store. I recently added this app due to having to close our store to foot traffic. I struggled getting the settings correct. I reached out to the developer and they responded within a reasonable amount of time, especially considering the Covid 19 situation the world is dealing with. The communication and follow up was greatly appreciated. They were able to remedy the problem I was having quickly. The app is working well and we are getting positive feedback from our customers.
I am using this app to coordinate local deliveries, shipping and store pick up and make life easier. The app elegantly integrates with Shopify and offers tons of customization. The customer support has been incredible so far, fast and efficient.
Hey Dylan!
Thank you much for your kind words! It was lovely assisting you guys today 🙏🏻 please know that we are always happy to help!
Thank you,
María
Great app and great customer service. Really helpful and quick and were amazing at explaining my issues and how to fix them. Thank you
Hi there,
Thanks for your review! Glad our support team were able to help :)
Best wishes,
Bogi