Zapiet ‑ Recogida + Entrega

Zapiet ‑ Recogida + Entrega

Reseñas (1.583)

Calificación general
4,8
Recuentos por nivel de calificación
  • El 88% de las calificaciones son de 5 estrellas
  • El 5% de las calificaciones son de 4 estrellas
  • El 1% de las calificaciones son de 3 estrellas
  • El 1% de las calificaciones son de 2 estrellas
  • El 5% de las calificaciones son de 1 estrellas
10 de abril de 2021

I used this app to help with my pick up times and dates. It works amazing and when I was having trouble with a feature I reached out and they quickly worked with me to show me how to do it. Excellent Customer service and very quick and eager to help

The Brick Shack
Canadá
11 días usando la aplicación
Zapiet respondió 12 de abril de 2021

Hi there,

Thanks for your lovely review! We are glad to have been able to help.

Best wishes,

Bogi

14 de abril de 2020

We haven't made this live until later today, but the support I received from their team was wonderful. Some great features for a small, locally owned business at a good price. Thanks Zapiet!

Animart Pet Stores, Inc.
Estados Unidos
11 días usando la aplicación
7 de noviembre de 2021

This app does everything I need it to do - and I have a bit of a different business model. I spent quite a bit of time with customer service and they were so helpful! They helped me until we got everything as I needed it.
I'm very grateful!

SUPPLY Bulk Foods
Estados Unidos
11 días usando la aplicación
Zapiet respondió 9 de noviembre de 2021

Hi there,

Thanks so much for you lovely review—we really appreciate it!

I really enjoyed helping you to make sure all it set up exactly as you need it.
Should you need anything else, we're here for you.

Have a great day,

Marija

22 de mayo de 2020

App worked well when it did, I have tried on numerous occasions to get help from Zapiet and nobody has ever contacted me back. I am very embarrassed to run my business this way. A lot of unhappy customers, loss of sales and loss of money due to giving a large amount of refunds back to the customers. I like the app but just want it to work for me. I understand that these are tough times but we are all going through them as well. Shame on you Zapiet.

New England Meat Company
Estados Unidos
9 meses usando la aplicación
Zapiet respondió 17 de septiembre de 2020

* POST COVID-LOCKDOWN UPDATE - SEPT 2020 *

Hi New England Meat Company,

Thanks so much for your feedback! I'm truly sorry for the poor experience you had back in May.

As i'm sure you can imagine demand for our app skyrocketed exponentially this year. We certainly struggled to keep up both technically and on the support front as we just wasn't prepared.

We have since grown our team and have implemented a huge number of process and technical improvements. As you will see from our recent reviews we have successfully scaled and are back on top form.

I have documented the improvements we made at length in this blog article: https://www.zapiet.com/post/surviving-the-pickup-ocalypse.

I'd be more than happy to personally hop on the phone with you anytime to help get you setup and clear up any questions you may have about the app or our business.

I hope to hear from you soon :)

All the best!

Andy Cargill
Founder of Zapiet

25 de octubre de 2018

The app is doing exactly what it supposed to. We have plenty of customization we can make. Very versatile app. The support is very friendly and clear in their explanations.

BFRecycle
Canadá
10 días usando la aplicación
23 de marzo de 2021

Great app. Any functionality you think you need, this app has got. We had to test different apps to find one that works, and this one is a clear winner.

The Classic Cupcake Co.
Australia
10 días usando la aplicación
Zapiet respondió 23 de marzo de 2021

Hi Saro,

Thank you very much for your review!

I'm glad our app has been a good fit for you. Please don't hesitate to reach out if you need anything else.

Have a great day!

Flora

27 de febrero de 2020

I had some trouble during initial set up but the support team were super helpful! A big thank you to Robert, Ismail and the Team.
App is super customisable and perfect for our business needs. I have precise control over what can be delivered where and when. Excited to see this help the business grow. Thank again all!

White Grove House
Australia
10 días usando la aplicación
25 de junio de 2020

The app was easy to configure and has clear documentation to troubleshoot any issues. I reached out to support for assistance on a customization and Bogi was fast, friendly and provided the solution I needed to move forward! Thanks!

Elora St. Flowers
Canadá
10 días usando la aplicación
29 de octubre de 2018

I really really wanted this app to work as described. Looks great on paper. We used this app for about 5 months. Unfortunately, Its buggy and an unreliable and I do not recommend it.

Moreover, it has a large limitation which Zapiet do not mention up front. Because of the way it works, it does not easily allow the user to switch shipping methods after they proceeded to checkout. Shopify caches the method and the user is stuck with that shipping method until the cache resets.

We were extremely patient with the Zapiet team to fix and address these issues but they just gave us an endless runaround. Very disappointed.

Different Drop
Australia
8 meses usando la aplicación
Zapiet respondió 26 de noviembre de 2019

Hi guys,

Thanks so much for your review.

It's been over a year since we last spoke and I wanted to let you know that our Rates features are now more powerful and stable than ever. As well as the huge improvements we've made at Zapiet, Shopify has also done a huge amount of work their end to reduce the rate caching period.

I'd love you to give us another go so you can see the improvements we've made. I have reset your 14-day free trial in preparation :)

Thanks,

Andy

28 de octubre de 2021

It works, but there are some things that I wish were different! But overall, it is the only thing I've found to actually help with only allowing some products to ship (perishables, bulk products, etc!) The team is pretty fast at responding, and they know what they're doing, although again this is limited because it doesn't really seem like shopify and zapiet work super well together!) :)

The Soap Dispensary and Kitchen Staples
Canadá
8 meses usando la aplicación