Zapiet ‑ Recogida + Entrega
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Top notch support!
Hello Todd,
It was a pleasure to assist you with our Zapiet - Pickup + Delivery app and I'm glad I was able to help you out.
Please don't hesitate to reach out to our team if you ever need further assistance.
Best wishes,
Diego
thanks robert & steph for being such a great help. you both have offered a ton of support throughout the integration process!
I have been using this plug-in for two weeks. It started off buggy and then it just got worse... a lot worse. Now, I cannot process any orders without manually inputting them to navigate my customers passed a forced shipping charge. I reached out to Zapiet customer service and also had Shopify reach out to them, which they did. Zapiet's customer service experience is HORRENDOUS. They have responded to me once over a course of two weeks and the response was generic - absolutely no help to my actual issue. Do NOT waste your time. It's a trap.
* POST COVID-LOCKDOWN UPDATE - SEPT 2020 *
Hi Fait Nola,
Thanks so much for your feedback! I'm truly sorry for the poor experience you had back in May.
As i'm sure you can imagine demand for our app skyrocketed exponentially this year. We certainly struggled to keep up both technically and on the support front as we just wasn't prepared.
We have since grown our team and have implemented a huge number of process and technical improvements. As you will see from our recent reviews we have successfully scaled and are back on top form.
I have documented the improvements we made at length in this blog article: https://www.zapiet.com/post/surviving-the-pickup-ocalypse.
I'd be more than happy to personally hop on the phone with you anytime to help get you setup and clear up any questions you may have about the app or our business.
I hope to hear from you soon :)
All the best!
Andy Cargill
Founder of Zapiet
I dont know if it's the current times or excess use, and I have tried to be patient, but this app has failed us during critical lunch hour peaks now three times over the past 3 weeks. Customers are not able to select a day or time to check out for hours and sometimes It stops working for the rest of the day.
* POST-COVID LOCKDOWN UPDATE - Sept 2020 *
Hi Tasty as fit,
Thanks so much for your feedback! I'm truly sorry for the poor experience you had back in April.
As i'm sure you can imagine demand for our app skyrocketed exponentially this year. We certainly struggled to keep up on the support front as we just did not have enough man hours available to keep up.
We have since grown our support team and have implemented a huge number of process and technical improvements. As you will see from our recent reviews we have successfully scaled and are back on top form.
I have documented the improvements we made at length in this blog article: https://www.zapiet.com/post/surviving-the-pickup-ocalypse.
I'd be more than happy to personally hop on the phone with you anytime to help get you setup and clear up any questions you may have about the app or our business.
I hope to hear from you soon :)
All the best!
Andy Cargill
Founder of Zapiet
I would definitely recommend reaching out to the Zapiet team for any setup support. My point of contact, Charlie, has been super helpful and has answered all my queries. Response time has been speedy making the app installation nice and smooth.
Thank you so much for the wonderful review! It was such a pleasure setting up the store with you on our call and I wish you all the best with the gin! If there is anything else myself or the rest of the team can do to help please let us know anytime.
Best wishes,
Charlie
I used this app to help with my pick up times and dates. It works amazing and when I was having trouble with a feature I reached out and they quickly worked with me to show me how to do it. Excellent Customer service and very quick and eager to help
Hi there,
Thanks for your lovely review! We are glad to have been able to help.
Best wishes,
Bogi
We haven't made this live until later today, but the support I received from their team was wonderful. Some great features for a small, locally owned business at a good price. Thanks Zapiet!
This app does everything I need it to do - and I have a bit of a different business model. I spent quite a bit of time with customer service and they were so helpful! They helped me until we got everything as I needed it.
I'm very grateful!
Hi there,
Thanks so much for you lovely review—we really appreciate it!
I really enjoyed helping you to make sure all it set up exactly as you need it.
Should you need anything else, we're here for you.
Have a great day,
Marija
App worked well when it did, I have tried on numerous occasions to get help from Zapiet and nobody has ever contacted me back. I am very embarrassed to run my business this way. A lot of unhappy customers, loss of sales and loss of money due to giving a large amount of refunds back to the customers. I like the app but just want it to work for me. I understand that these are tough times but we are all going through them as well. Shame on you Zapiet.
* POST COVID-LOCKDOWN UPDATE - SEPT 2020 *
Hi New England Meat Company,
Thanks so much for your feedback! I'm truly sorry for the poor experience you had back in May.
As i'm sure you can imagine demand for our app skyrocketed exponentially this year. We certainly struggled to keep up both technically and on the support front as we just wasn't prepared.
We have since grown our team and have implemented a huge number of process and technical improvements. As you will see from our recent reviews we have successfully scaled and are back on top form.
I have documented the improvements we made at length in this blog article: https://www.zapiet.com/post/surviving-the-pickup-ocalypse.
I'd be more than happy to personally hop on the phone with you anytime to help get you setup and clear up any questions you may have about the app or our business.
I hope to hear from you soon :)
All the best!
Andy Cargill
Founder of Zapiet
Great app. Any functionality you think you need, this app has got. We had to test different apps to find one that works, and this one is a clear winner.
Hi Saro,
Thank you very much for your review!
I'm glad our app has been a good fit for you. Please don't hesitate to reach out if you need anything else.
Have a great day!
Flora