Zapiet ‑ Recogida + Entrega

Zapiet ‑ Recogida + Entrega

Reseñas (1.609)

Calificación general
4,8
Recuentos por nivel de calificación
  • El 89% de las calificaciones son de 5 estrellas
  • El 5% de las calificaciones son de 4 estrellas
  • El 1% de las calificaciones son de 3 estrellas
  • El 1% de las calificaciones son de 2 estrellas
  • El 4% de las calificaciones son de 1 estrellas
25 de junio de 2020

The app was easy to configure and has clear documentation to troubleshoot any issues. I reached out to support for assistance on a customization and Bogi was fast, friendly and provided the solution I needed to move forward! Thanks!

Elora St. Flowers
Canadá
10 días usando la aplicación
Fecha de modificación: 17 de abril de 2020

App looks great on the site but doesn't actually work. When customers select in-store pickup or local delivery, they are only given shipping as an option. Have been trying for over a week to get help from support but I have received no response from the developer nor have they responded to the Shopify Expert who is trying to help me get this installed and working.

www.franscakeandcandy.com
Estados Unidos
9 días usando la aplicación
Zapiet respondió 23 de abril de 2020

Hi Franscakeandcandy,

I'm Andy the Founder of Zapiet. I'm super sorry for the delayed replies you've had from my support team. We have just been inundated with merchants needing our help recently and are trying our best to reply as fast as possible to everyone.

I am sure I can resolve your issue promptly and you'll be loving the app again very soon!

I will send you a personal email within the next couple of minutes :)

Andy Cargill
Founder of Zapiet
www.zapiet.com

21 de febrero de 2019

I operate a local bakery that will not be shipping products. We are becoming the first bakery in our market to do an extensive delivery program. This app has easily allowed me to modify the Shopify platform to meet me specific needs. The features of the app allows me to choose what products are in-store pick-up only versus in-store and delivery, determine various ways to restrict delivery, while allowing the customer to pick dates and time slots for pick-up or delivery. This is a game changer app for our industry.

McArthur's Bakery
Estados Unidos
9 días usando la aplicación
9 de noviembre de 2023

This is the 4th pickup and delivery app I have gone through, and it's so worth the money. It just works. No issues, no problems, easy set up. Every other app had so many limitations or additional add-ons required. Zapiet does everything I need it to. Support is 1st class also and will go above and beyond to help you make your store right. 5 stars for Kitty.

Chris's Ice Cream
Canadá
9 días usando la aplicación
Zapiet respondió 20 de noviembre de 2023

Hi there,

Thanks so much for the awesome review!
I'm delighted our app does everything you need and that you continue to use it. It was my pleasure assisting you today!

I'm here should you need anything else.

Have a great day,
Kitty

16 de junio de 2020

Thank you! We like the customer service when it is prompt and the many options for pick up and delivery;

Carolina Flowers
Estados Unidos
9 días usando la aplicación
24 de noviembre de 2018

I used this app to offer in-store pickups. Unfortunately this app interfered with my "Envy" Theme and didn't allow my clients to click-through "place an order". In this time I occurred a lot of abandoned carts. I do believe this app works, however, it did not integrate with my theme and had no error message, i just backtracked to installing this app, then things went back to normal.

The Hair Closet by AFFC
Estados Unidos
9 días usando la aplicación
28 de abril de 2020

I tried installing and setting up the App. I didn't have any luck with getting it working. Submitted two support requests with no luck getting help.

Rockford Art Deli
Estados Unidos
9 días usando la aplicación
Zapiet respondió 17 de septiembre de 2020

Hi Rockford Art Deli,

Thanks so much for your feedback! I'm truly sorry for the poor experience you had back in April.

As i'm sure you can imagine demand for our app skyrocketed exponentially this year. We certainly struggled to keep up on the support front as we just did not have enough man hours available to keep up.

We have since grown our support team and have implemented a huge number of process and technical improvements. As you will see from our recent reviews we have successfully scaled and are back on top form.

I have documented the improvements we made at length in this blog article: https://www.zapiet.com/post/surviving-the-pickup-ocalypse.

I'd be more than happy to personally hop on the phone with you anytime to help get you setup and clear up any questions you may have about the app or our business.

I hope to hear from you soon :)

All the best!

Andy Cargill
Founder of Zapiet

21 de mayo de 2015

Awesome app! Very easy to work with the app developer and he helped getting it all setup and working to my satisfaction. I like that he's continually developing and enhancing it! Really recommend this app if click & collect is something you'd like to do with your Shopify website

The Cupcake Room
Australia
8 días usando la aplicación
26 de enero de 2024

Makes farmers market pickup options a BREEZE with ONE central inventory. Does what Shopify can't, and the customer service is INCREDIBLE. Seriously you have to check out this app.

StoneGrindzChocolate
Estados Unidos
7 días usando la aplicación
Zapiet respondió 4 de febrero de 2024

Hi Steven,

It had been my pleasure to assist you, and I was delighted to see that my help and the work of our team had been greatly valued!

Be sure you are always welcome to message us whatever you need!

Faithfully,
Pavlo

18 de junio de 2022

Das einzig Gute ist der Live Chat. Es soll 29$ Dollar kosten und wir benutzen eigentlich nur 20% Der App, weil der Rest unbrauchbar ist. Nur Englische Sprache verfügbar. Adressen werden nicht als URL hinterlegt, weil es nicht möglich ist sagen die Mitarbeiter. Wir können eurer App benutzen, wir müssen alles umbauen und wenn man beim Umbauen nach Hilfe fragt, wird einem geanwortet " Das ist nicht möglich " Kundenservice geht anders.

Döner und Pizzeria Friedheim
Alemania
8 días usando la aplicación
Zapiet respondió 18 de junio de 2022

Hi there,

Thank you for your time on live chat earlier.

As we discussed on chat, all new features require careful planning, development and testing in order to ensure the stability of our app which means we cannot develop features overnight.

I have created feature requests with our development team for your requested features, they will review and consider the request and if these features are deemed appropriate for our app they will be developed in due course.

If you have any other questions, please do let us know.

Kind regards,

Ronan