Zapiet ‑ Recogida + Entrega
Cumple con los estándares de calidad más altos de Shopify en términos de velocidad, facilidad de uso y valor para el comerciante.
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Absolutely outstanding support. Excellent product that I can't recommend highly enough. Best in class!
Hi Dawn,
It was my pleasure helping you today with the set up of our Store Pickup + Delivery app.
Thank you for your kind words and if you have any other questions, please do let us know!
Cheers,
Jessica
Amazing customer service!! Two different customer service rep's helped me navigate and set up Zapiet on my broadcast theme. I am excited to have this as part of my Florist website - I feel like it is going to make the customer experience and check out way better!!
Hi Jaime,
Thank you very much for taking the time to leave a wonderful review for our Zapiet - Pickup + Delivery app
It was delightful chatting with you the other day and assisting you with various aspects of our app for your florist website.
Should you have any further questions or need additional assistance, please don't hesitate to reach out.
Kind regards,
Jessica
App worked great, but I find it's too expensive for us. We're an online shop that is just starting out. The company would get far more people installing their app if they figured out a scalable model that grows as your sales grow or a longer trial period.
Features: The application boasts a commendable array of features.
Implementation: However, the execution of these features is inadequately defined.
Documentation: The provided literature lacks clarity, presenting challenges for user navigation.
Glitches: Occasional glitches can be anticipated, which is common for most applications.
Customer Support: A significant shortfall is the customer support. Initial interactions are with a chatbot, often redirecting users to convoluted help pages.
Price Point: Given its pricing, a more streamlined and intuitive setup is expected.
Potential: The app has the promise to become a leading player in the delivery and pickup sector but falls short in critical areas.
The support team never answers, the locale files are not complete and the translations are not accurate, the store info isn't complete, and the rates API just doubles the settings, the help center is from an outdated version of the app
Great Customer Service. The best I've experienced in Shopify so far! The app has just been set up, and so far it seems to be working perfectly.
Thank you Andy!
If I could give this app Zero I would.
The app broker our store - check out button started to fail.
We reached out to the Zapiet support which took a few days to respond to ask for collaborator access. They received the access within 10 minutes and after that we never heard from them again, we followed up with them for 5 days until we decided to delete the app and request a refund.
I do not recommend this app or Zapiet service.
* POST COVID-LOCKDOWN UPDATE - SEPT 2020 *
Hi Sælkerabúðin,
Thanks so much for your feedback! I'm truly sorry for the poor experience you had back in May. Our average response time is now a matter of hours at most. We also now have live chat and telephone support available.
As i'm sure you can imagine demand for our app skyrocketed exponentially this year. We certainly struggled to keep up both technically and on the support front as we just wasn't prepared.
We have since grown our team and have implemented a huge number of process and technical improvements. As you will see from our recent reviews we have successfully scaled and are back on top form.
I have documented the improvements we made at length in this blog article: https://www.zapiet.com/post/surviving-the-pickup-ocalypse.
I'd be more than happy to personally hop on the phone with you anytime to help get you setup and clear up any questions you may have about the app or our business.
I hope to hear from you soon :)
All the best!
Andy Cargill
Founder of Zapiet
Horrible customer service, I tried using this app for my online store to offer local deliveries and pickups and it has been a nightmare getting to get this team to respond to emails. Very confused customers with a feature that works half-way. Maybe they'll follow up with me after this review..
* POST COVID-LOCKDOWN UPDATE - SEPT 2020 *
Hi Lushra,
Thanks so much for your feedback! I'm truly sorry for the poor experience you had back in May.
As i'm sure you can imagine demand for our app skyrocketed exponentially this year. We certainly struggled to keep up both technically and on the support front as we just wasn't prepared.
We have since grown our team and have implemented a huge number of process and technical improvements. As you will see from our recent reviews we have successfully scaled and are back on top form.
I have documented the improvements we made at length in this blog article: https://www.zapiet.com/post/surviving-the-pickup-ocalypse.
I'd be more than happy to personally hop on the phone with you anytime to help get you setup and clear up any questions you may have about the app or our business.
I hope to hear from you soon :)
All the best!
Andy Cargill
Founder of Zapiet
Very unstable. Today is 18 April, all of a sudden for both of my website, the date and time selection modules become partial disabled and we are losign customers every minute. And they are uncontactable! I am a premium paying customer on their most expensive package! REPLY MY EMAILS NOW! cavendishmeat@gmail.com
Hi TasteBuds,
It's Andy here the Founder of Zapiet. I just wanted to express my sincerest apologies for the issues you have faced recently whilst using the app. We have done a huge amount of work since we last spoke to improve both our infrastructure and support team.
Only a couple of weeks ago we were a super small team of six people, with an average response time of 2-3 hours. Since then everything has changed due to merchants switching to pickup and delivery first in response to COVID. We are now a team of 20 and are still actively recuriting. With the aim of getting our response times back down to the best in the business.
I'd love a second chance to prove to you how awesome our app is! I'm going to drop you an email now from my personal email address and we can take it from there :)
I'm looking forward to getting things back on track!
Kindest,
Andy Cargill
Founder of Zapiet
www.zapiet.com
We have sent 2 emails and a support ticket but have received no response on an issue with inventory syncing. Very frustrating.
Hi Moon Juice Shops,
Thanks so much for your feedback! I'm truly sorry for the poor experience you had back in April.
As i'm sure you can imagine demand for our app skyrocketed exponentially this year. We certainly struggled to keep up on the support front as we just did not have enough man hours available to keep up.
We have since grown our support team and have implemented a huge number of process and technical improvements. As you will see from our recent reviews we have successfully scaled and are back on top form.
I have documented the improvements we made at length in this blog article: https://www.zapiet.com/post/surviving-the-pickup-ocalypse.
I'd be more than happy to personally hop on the phone with you anytime to help get you setup and clear up any questions you may have about the app or our business.
I hope to hear from you soon :)
All the best!
Andy Cargill
Founder of Zapiet