Zapiet ‑ Recogida + Entrega
Cumple con los estándares de calidad más altos de Shopify en términos de velocidad, facilidad de uso y valor para el comerciante.
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Previous review was positive, but I have to edit it as after using the app for a few months we have experienced numerous issues that can never seem to get fixed, and support, though responsive, can never solve.
We are constantly having issues with customers selecting pick up. Some products cause pick up options to disappear for no rhyme or reason. Whenever I bring it up to support, they ask about all the other apps we are using, when clearly zapiet is the issue as this has nothing to do with our other apps. They escalate the issues, and then something 'magcically' gets fixed, but it is a temporary fix, and the issue then comes back.. and we start the process again. I am frustrated but have no other options then to keep working through these issues. As a small business, having to constantly go back and fourth to deal with these issues is time consuming and frustrating. Hope they can improve this part of the app.
OLD REVIEW: Great easy to use and so much better than any other options! Integrates with everything you need. Customer support actually knows what they are talking about too and very quick to respond.
Updated reply 11 July 2024:
Hi,
We are sorry to hear your frustrations with the issues you experienced with Zapiet - Pickup + Delivery. When you had reported the issue to us, our development team started troubleshooting and then working on a fix. We appreciate it took longer than we would have liked: it was a complex issue since the Shopify ecosystem has many moving parts.
We are pleased that the issue has now been resolved for you, and we have informed you of such via your support ticket.
Best wishes,
Bogi
I have only been using it for about 1 week but it's been seamless and tech support was very helpful.
Thank you Dylan for your lovely review!
I'm so glad that everything is working, rates are being generated to checkout and that the LMD integration into our Zapiet - Pickup + Delivery app is working.
Again, welcome to the Zapiet Family and if you have any other questions down the road, please do not hesitate to send us a message.
Warm regards,
Jessica
Phenomenal support, very helpful in getting everything properly configured, prompt and relevant replies to questions. I would highly recommend this app for your needs.
Hello Juhee,
Thank you for taking the time to share your thoughts about our Zapiet - Pickup + Delivery app and our support.
It was lovely talking to you, and we'll be near if ever you need !
Thank you,
Sandy
Great after support which is essential for a non-developer. Easy to use and even if I got stuck, multiple times it was resolve by the support team
Thank you for your kind words!
We're thrilled to hear that our support has been helpful for you as a non-developer. Providing reliable support for Zapiet - Pickup + Delivery is always our priority.
If you ever need further assistance, don't hesitate to reach out. We're here to help!
Cheers,
Klaudia
I liked that the rep has access to my store and can show me exactly where I went wrong. The screenshots are helpful.
Hi there!
It was an absolute pleasure chatting with you and lending a hand with the resolving the issue with Zapiet - Pickup + Delivery app for your store.
If there's anything else you need help with or have any other questions, please don't hesitate to reach out.
We're always happy to assist in any way we can!
Warm regards
Betty
So far this app is doing a good job for us. Very impressed with their support - I had a few settings that I didn't have correct but Jeanette took the time to get me sorted out. Very impressed!
Thank you so much for taking the time to share your feedback with us. It was my pleasure helping you set up your account! Please do not hesitate to reach out to us if there's anything else we can do for you. It'll be our pleasure to help. ❤️✨
-J Barjum
The app is fairly easy to use and the support team is very helpful!
Hi Brian,
Thank you very much for taking the time to leave such a nice review!
I was happy to get your store onto the latest version of our Zapiet - Pickup + Delivery to ensure the best performance, stability, and that you have all the latest fixes & features available to you.
If you have any other questions down the road, please do not hesitate to send us a message.
Cheers,
Jessica
Great support. Great app. Jessica's work is spot on. She is doing her job very quick and has good answers for everything. Definitely recommend this app. Keep it going guys
Hi Marius,
Thank you so very much for your lovely review!
It was such a pleasure chatting with you and helping set up our Zapiet - Pickup + Delivery for you and your wife.
If you have any questions or need any further assistance, please do not hesitate to send a message.
Warm regards,
Jessica
Amazing app and support! We had a variety of questions and were helped every step of the way to get setup for our bakery business. Can't recommend them enough!
Hi Phoebe,
Thank you for your kind words!
It was my pleasure assisting you on our live chat the other day with our Zapiet - Pickup + Delivery app, particularly regarding the setup of your postal codes for local delivery validation.
If you have any other questions or need further assistance, please don't hesitate to send us a message.
Warm regards,
Jessica
Their support is the best I've experienced with an app. It's Saturday afternoon and resolved my issue, coached me on how to avoid in the future, etc. I'm glad to have found this app. It will allow us to expand our online orders for local delivery and pickup. Yay!
Hi Therese,
I am delighted to see your review!
It makes me glad to know that I have managed to assist you timely and efficiently. We are always here to make your experience smooth, feel free to message us for any help you might need with our apps!
Warm regards,
Pavlo