Zapiet ‑ Recogida + Entrega

Potential buyers should approach Zapiet with caution due to significant issues with customer service responsiveness. While the platform offers robust features for managing local deliveries and pickups, frequent problems require human intervention that is often difficult to access. I often have to wait hours to get issues resolved during which my customers are unable to complete purchases, resulting in lost sales. Unless Zapiet improves its support infrastructure to provide more reliable and timely assistance, businesses reliant on seamless online transactions may find the risk of downtime unacceptable.

Response to Claudia: Thanks for the response. You mentioned that the problem is related to multiple shipping profiles, which is typically advised against due to potential complications. However, I am not aware of any multiple shipping profiles I have set up because my entire setup was done using Zapiet customer help. If there are indeed multiple profiles, it was configured based on their advice.

Additionally, this does not align with what the service representative initially identified as the problem. The representative indicated that my customers were bypassing the widget and not seeing the options for checkout. Resolving this specific issue is crucial for my business operations. I was sent a link to directions that did not work.

I would greatly appreciate your assistance in addressing both the widget issue and the potential multiple shipping profiles, if they exist. I look forward to hearing back from someone who can help me with these matters.

Great support

We LOVE the app! We use both the pickup + delivery app and the postal code app. We have been operating for 5 years without the ability to still have in store pickup orders when we turn off deliveries. But now we can! It has been a game changer for our business. Plus their customer service is EXCEPTIONAL! And I do not say that lightly. Their team has been next level helpful getting our apps up and running and answering any questions we have. Highly recommend these apps.

Laura and Manuel were so helpful. They they were prompt in their responses and really helped me see what I needed to resolve my issues. Highly recommend.

Great support and customization. This app allows us to set everything up quickly and accurately so that we can offer local delivery, pick-up and shipping.

The customer service has really been impeccable, which is saying something these days. The app has allowed us to fulfill the little complexities of our shipping logistics and I couldn't recommend it more

Excellent customer service from Jayne. Super helpful and patient ! We have been using their app for more than 3 years now. Absolutely love it.

I’m very sad to have to write this review. We launched on the new UI Extension version of Zapiet with ShopifyPOS and our online store. It’s a beta so it had some bugs but the support team was great in working through them. We do 95% of our revenue in store and when we started our biggest retail weekend of the year, they pushed an update that rendered the POS app useless. We spent countless hours setting up delivery dates by zone, among other settings. But now the POS app tile lets our sales team & cashiers select ANY date for ANY zone. They probably think this was a good idea because it makes it more flexible. However, our sales team just wants to know the available date and not select a date that isn’t feasible to deliver. It’s sad because they built some great functionality in the backend but now it’s completely disconnected from the front end in POS. I hope they’ll reconsider, but we’re starting the process of migrating to another app or building our own.

We've only had this app installed a few days, but everything seems to be going well! What I'm really leaving 5 stars for is the amazing customer support team - shoutout to Kitty in particular! Responses were quick, clear, and helpful, even when the queries were issues the team hadn't encountered before Kitty was able to help me work through them and make the app useable for our specific needs! Really fab! :)

The Zapiet Pickup + Delivery app together with their Rates by Distance app has allowed our local delivery supply yard to move into the modern times. We're the only supply yard in our area to be able to offer local delivery online sales because of Zapiet. I did decide to remove a star because the Pickup + Delivery app did not notify us that it was outdated and needed to be updated which caused potentially lost sales because of a broken google API. When we recognized there was an issue with the module we reached out to live chat support and got exceptional help from Jessica who quickly fixed the issue for us.