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VERY unstable - I'm completely dependent on this app working for my business. One day of the trial left and it's not clear this is going to work for me. The interdependencies between both of their apps and Shopify make it a very volatile work environment. Working with the same tech support person has been impossible with the time change - and where one agent leaves off, the next one has to pick ...
* SEPTEMBER 2020 UPDATE *
Hi Petals Port Townsend,
Thanks so much for your feedback!
As i'm sure you can imagine demand for our app skyrocketed exponentially this year. We ...
I cannot process any orders due to bugs from this app. Do yourself a favor a DO NOT download this app. Not even for the 14 day trail, once you delete the app you still wont be able to advance from the shopping cart.
* SEPTEMBER 2020 - POST-COVID-LOCKDOWN UPDATE *
Hi Orange Boutique,
Thanks so much for your feedback! I'm so sorry to hear that you had issues whilst trying to use our app.
...The app appeared to be working, but then after numerous follow ups with support, I stopped getting answers or help to my questions. I felt as if the staff just gave up on me since my store's theme and code were more difficult than most.
I've since reached out to have them help me remove some pieces of code from my site, after I removed the app, but still have yet to hear back.
I did not want to ...
I tried installing and setting up the App. I didn't have any luck with getting it working. Submitted two support requests with no luck getting help.
Hi Rockford Art Deli,
Thanks so much for your feedback! I'm truly sorry for the poor experience you had back in April.
As i'm sure you can imagine demand for our app ...
Das einzig Gute ist der Live Chat. Es soll 29$ Dollar kosten und wir benutzen eigentlich nur 20% Der App, weil der Rest unbrauchbar ist. Nur Englische Sprache verfügbar. Adressen werden nicht als URL hinterlegt, weil es nicht möglich ist sagen die Mitarbeiter. Wir können eurer App benutzen, wir müssen alles umbauen und wenn man beim Umbauen nach Hilfe fragt, wird einem geanwortet " Das ist nicht ...
Hi there,
Thank you for your time on live chat earlier.
As we discussed on chat, all new features require careful planning, development and testing in order to ensure the ...
Could never get app to work support seems to be non existent with this company or person or what ever it or they are. But they need to hired someone or stop offer this app on this platform if they can’t handle it waste of time
* POST COVID-LOCKDOWN UPDATE - SEPT 2020 *
Hi 4everKeepsakes,
Thanks so much for your feedback! I'm truly sorry for the poor experience you had back in April.
As i'm sure ...
If you have more than 1 language in your store don't even bother installing this. 2 guys (Luke and Sandy) were stating that we can change the text 'shipping location' to 'pickup location' but were unable to do so because of incompatibility with our translation app. After switching to another compatible app and after a week long going back and forth through 25+ emails, Ronan (as probably more ...
Hi Filip,
Thank you for taking the time to leave a review, we appreciate all feedback.
Again I would like to apologize for the confusion about the locale files, I have ...
unistall before trial finish but their still will charge you the bill...when u complaint with shopify , their ask me talk to direct to app developer. WHen can get it the refund and who urs are going to contact? no receive any email from urs at all??
Hi there,
Sorry to hear that you were mistakenly charged before the end of your trial.
We have now issued a full refund and I have sent you an email directly in case you have ...
I had problem with with app, to make working, it wasnt display in checkout wrote to support, nobody answer 7 days.
Hey Foodin Market,
Thanks so much for taking the time to leave your review. Looking at all of our support logs and communication channels we have no record of you attempting ...
I would give zero stars if I could. Worst customer experience ever. I have sent emails and left phone messages. I want you to remove ALL of the code that was entered. You finally responded after I requested that a Shopify agent contact you, "Confirmation that all our assets have been removed from your theme." But that's not true, you still have coding on my cart template page and I am not sure ...
Hey E’s Florals,
I’m Andy the Founder of Zapiet. I want to sincerely apologise for the issues you have experienced. We have been inundated recently with support requests as ...