Zapiet ‑ Recogida + Entrega
Cumple con los estándares de calidad más altos de Shopify en términos de velocidad, facilidad de uso y valor para el comerciante.
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Came back to bring that review down to a 1 star. Even upon removing the app the code remains and continues to break our site. Oh, and I'm not sure if it mentions it anywhere, but new customers (and old) should know the only way to update the app is to email or call them to do so manually on their side. So don't forget to check daily for updates or someday you'll wake up with a site that doesn't work anymore...
App has mostly been good, however, as indicated by some other reviews there are site breaking bugs that pop up constantly. Having to delete products and make them again, flipping settings on/off/on just to get them to load, customers sitting on load screens and unable to checkout. If you want to keep these customers you better up that support system ASAP.
Apparently we aren't the only ones...
"The app has a lot of potential to be useful, especially given the current need for local delivery services. However, there are critical bugs that are causing the app to prevent our customers from checking out, likely because shipping rates requests are timing out. We have submitted multiple support requests over the past 10 days and have received no response."
-Organic Ocean Seafood Inc.
I used this app to offer delivery according to zipcodes. Customer support has been helpful, supporting me in adjusting some code to personalize the app experience.
MUST HAVE APP 2021. Customers can schedule a delivery, curbside pickup, or shipping in advance, eliminating the need for third party companies like Doordash.
We grew our sales 10x using this and the local delivery app. The system took a little effort to get going, and the customer service really made the money worth it. The customer service was able to login to our shop and see what errors we saw, and were able to make adjustments as necessary to make sure their product worked for us. THIS WAS WHERE I KNEW THIS WAS A 5 STAR APP. No other company has been as beneficial as Zapiet, thank you!
Hi there,
Thank you for the glowing review! We're blushing Getting feedback like this just makes our day!
Best wishes,
Bogi
A bit tricky to set up and get just right for your specific needs (we are a local flower shop), but once you get it going it works like a dream!
Hi there,
Thanks for your feedback! Glad to hear everything is working smoothly for you now!
Best wishes,
Bogi
A simple and effective app that does as it promises. Support was quick and helped us install and configure the app to our needs - so far so good!
Horrible customer service!! Problem loading order. Multiple bugs and assistance not responding. We are handling 200 orders per day and this app is creating many problems for us
* POST COVID-LOCKDOWN UPDATE - SEPT 2020 *
Hi Signora Natura,
Thanks so much for your feedback! I'm truly sorry for the poor experience you had back in May.
As i'm sure you can imagine demand for our app skyrocketed exponentially this year. We certainly struggled to keep up both technically and on the support front as we just wasn't prepared.
We have since grown our team and have implemented a huge number of process and technical improvements. As you will see from our recent reviews we have successfully scaled and are back on top form.
I have documented the improvements we made at length in this blog article: https://www.zapiet.com/post/surviving-the-pickup-ocalypse.
I'd be more than happy to personally hop on the phone with you anytime to help get you setup and clear up any questions you may have about the app or our business.
I hope to hear from you soon :)
All the best!
Andy Cargill
Founder of Zapiet
The app has been lifesaving for our business model, and the team's support has been tremendous. Thanks!
Hey guys,
Thank you so much for leaving such a fantastic review!
It really means a lot to hear that our app has been life saving for your business model.
We have been working super hard over the last couple of months and it is kind words like these that remind us of how much of a positive impact our hard work is having on our customers business.
I look forward to assisting you again in the future.
Have a great day.
Kind regards,
Ronan
María at support was the best! Super helpful, friendly and quick responses. Glad to know any issues we have in the future will be resolved fast.
Hi Holly,
Thank you for your kind review.
Please know we are always happy to help in any way we can, should you need any assistance down the road do not hesitate in reaching back!
Best,
Maria
I was apply this app on my staging site. As test for few days, the inventory fulfillment function is uncertain at this moment. Thus, linking from Zapiet location with Shopify location still having error where the result keep revert after save and refresh.
Hello William,
Thank you for your feedback, we have released an update to fix the issue you mentioned. Which allows us o improve the experience for both yourself and future merchants. It is with the feedback of our clients that our app can grow and become the best version of themselves :)
Speak soon,
Sandy
I used this app to begin selling bagels locally. We provide delivery and pick up in the local area and Zapiet's app really made the process straightforward. I highly recommend for the barely-technically-literate Shopify owner. They are super responsive when something unusual crops up!